Specialized Turbo Creo SL Comp E5 Page 53 Service & Repair Workbook Download

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CREO SL: DIAGNOSTICS & TROUBLESHOOTING, MOTOR NOT FOUND

MOTOR NOT FOUND

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SYMPTOM

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BIKE BOOTS, BATTERY STARTS AND PROVIDES 12V TO THE TCU

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MOTOR PROVIDES NO CAN SIGNAL TO TCU

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LIKELY ROOT CAUSE

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IN MOST CASES, THE MOTOR CABLE-CONNECTION IS INTERRUPTED

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REQUIRED ACTION

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CHECK AND REPLACE AFFECTED PART

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CHECK CABLE CONNECTION BATTERY-MOTOR

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CHECK CORROSION ON CABLES AND PLUGS

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CLEAN CONTACTS

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RE-BOOT BIKE

Summary of Contents for Turbo Creo SL Comp E5

Page 1: ...SPECIALIZED TURBO CREO SL SERVICE REPAIR WORKBOOK...

Page 2: ...edge Turbo Creo SL Quick Start Guide covers key usage tips rider facing Please refer to your market contacts for these assets in your language and go to the Service Website to access all technical doc...

Page 3: ...SPEED SENSOR SYSTEM REPLACING NON TURBO CABLING CHARGE PORT MAIN HARNESS BASIC THEORY OF OPERATION MOTOR INTERNAL BATTERY DIAGNOSTICS TROUBLESHOOTING MAINTENANCE CLEANING TIPS FIRMWARE UPDATES SERVICE...

Page 4: ...EXPERIENCE MODELS CREO SL SERVICE REPAIR...

Page 5: ...TURBO CREO SL EXPERIENCES ENDURANCE ROAD NON EVO MODELS GRAVEL EVO MODEL...

Page 6: ...TURBO CREO SL EXPERIENCES ENDURANCE ROAD NON EVO MODELS GRAVEL EVO MODEL...

Page 7: ...n strap Y charge cable Turbo Connect Unit TCU in top tube Dura Ace Di2 Dura Ace BR R9170 Roval Rapide CLX 50 Disc Boost Turbo SW 700x28 S Works FACT carbon CREO SL EXPERT CARBON EVO Not included compa...

Page 8: ...CREO SL SYSTEM COMPONENTS CREO SL SERVICE REPAIR...

Page 9: ...CREO SL SERVICE REPAIR...

Page 10: ...RE port Turbo SL 1 1 Motor 180 Rider Amplification 2x You 240 W nominal peak power 35 Nm max torque 1 95 kg 48V Speed Sensor System Frame and centerlock integration TCU Identical part as Levo2 Shows...

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Page 12: ...BASIC THEORY OF OPERATION CREO SL SERVICE REPAIR...

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Page 19: ...ppens when pressing the TCU on button Switch in TCU closes circuit Wakeline activates battery Battery sends 48V to the motor Battery sends 12V to the TCU TCU starts LED display lights up SL system is...

Page 20: ...OF THE CAN BIKE COMMUNICATION THIS HAPPENS WHEN TCU IS SWITCHED ON SWITCH IN TCU CLOSES WAKE LINE WAKE LINE ACTIVATES BATTERY WAKE LINE GOES FROM TCU TO BATTERY BATTERY SENDS 48V TO MOTOR AND 12V TO...

Page 21: ...WIRING CABLING SCHEME CREO SL SERVICE REPAIR...

Page 22: ...TURBO CREO SL FULL WIRING CABLING...

Page 23: ...UNBOXING BIKE BUILDING CREO SL SERVICE REPAIR...

Page 24: ...CE WEBSITE BUILD PROCESS IS EASY INTERNAL BATTERY MOTOR INSTALLED GOOD PRE ASSEMBLY BAR TAPE NEEDS TO BE WRAPPED INTERNAL BATTERY MAX 30 CHARGED KEY CREO ELEMENTS STICK PEEL ME STICKER IN MANUAL RUN F...

Page 25: ...DING GUIDE CREO SL UNBOXING BIKE BUILDING USE THE UNBOXING BIKE BUILDING GUIDE SERVICE WEBSITE PDF HAS CLICKABLE INDEX AND NAVIGATION BUTTONS ON MAIN SLIDES TAKES YOU THROUGH COMPLETE BIKE BUILD INCLU...

Page 26: ...REPLACING ELECTRONIC COMPONENTS CREO SL SERVICE REPAIR...

Page 27: ...CREO SL SERVICE REPAIR...

Page 28: ...CREO SL REMOVING REINSTALLING MOTOR BATTERY MOTOR BATTERY REMOVAL INSTALLATION WATCH THE ANIMATION ANIMATION COVERS EVERYTHING IN ABOUT 4 30 MINUTES FIND IT ON THE SERVICE WEBSITE...

Page 29: ...0 CHARGE CYCLES OR 2 YEARS 3 BATTERY HAS REACHED THE END OF ITS LIFESPAN THAT MEANS IT OFFERS TOO LITTLE CAPACITY RANGE FOR RIDER 4 EASIER CABLE REPLACEMENT BATTERY CAN STAY INSTALLED IN MOST SITUATIO...

Page 30: ...ING DAMAGED CONNECTOR CHARGE REPORT BATTERY MOTOR TCU IMPROPER USE WILL BE MAIN SOURCE FOR ISSUES HARNESS IS HIDDEN BATTERY CONNECTOR SHOULD STAY UNTOUCHED ROBUST DESIGN HIGH QUALITY SPEED SENSOR CABL...

Page 31: ...R REMOVAL REPLACING THE CHARGE PORT W LID TX 8 POWER BIKE OFF REMOVE RE IF INSTALLED OPEN LID THEN ONLY REMOVE 3 SCREWS 1 3 LOOSEN UPPER RIGHT SCREW 4 TILL YOU CAN ROTATE UP CHARGE PORT ATTACH NEW CHA...

Page 32: ...ALL NEW HARNESS FIRST ATTACH RE CHARGE PORT TO FRAME BY SCREWING ON CHARGE PORT LID FROM OUTSIDE ROUTE TCU CONNECTOR UP FRAME AND OUT THE TCU CUTOUT CONNECT TCU DO NOT YET RE INSTALL REINSTALL AND CON...

Page 33: ...OF TOP TUBE DISCONNECT TCU FROM MAIN HARNESS REMOVE BLIND PLUG FROM UNUSED CONNECTOR AND SEAL NEW TCU WITH IT CONNECT NEW TCU POWER ON TCU AND VERIFY FUNCTIONALITY TEST BUTTONS UNSEAL USB PORT AND CON...

Page 34: ...IN SERVICE POWER BIKE OFF REMOVE REAR WHEEL REMOVE THE MOTOR ACCORDING TO THE ANIMATION ON THE SERVICE WEBSITE INSPECT THE EXISTING SPEED SENSOR CABLE FOR DAMAGE ESPECIALLY THE CONNECTOR CHECK THE SP...

Page 35: ...CREO SL SPEED SENSOR PLACEMENT...

Page 36: ...REPLACING NON TURBO CABLING CREO SL SERVICE REPAIR...

Page 37: ...CREO SL SERVICE REPAIR...

Page 38: ...T BATTERY CAN STAY MOUNTED WHEN REPLACING CABLING HOSE HOUSING IS STIFF ENOUGH TO BE PUSHED THROUGH DOWNTUBE DI2 WIRES CAN BE ATTACHED TO A BRAKE CABLE FOR GUIDANCE INSERTING HOUSING HOSE WORKS FROM F...

Page 39: ...CREO SL SERVICE REPAIR FIRMWARE UPDATES...

Page 40: ...ER BRINGS BIKE TO SERVICE DOWNLOAD TURBO STUDIO FROM SERVICE WEBSITE AND INSTALL IT ON PC TURBO STUDIO IS ONLY COMPATIBLE WITH WINDOWS COMPUTERS IMPORTANT USE A MICRO USB CABLE THAT IS SUITABLE FOR DA...

Page 41: ...OFF REMOVE TCU TORX 10 REMOVE RUBBER COVER CONNECT MICRO USB CABLE CONNECT USB CABLE TO PC POWER ON TCU START TURBO STUDIO CHECK FOR UPDATES RUN THEM AFTER UPDATING REMOVE USB CABLES RESEAL TCU USB PO...

Page 42: ...MATCHING WHEEL CIRCUMFERENCE LEADS TO FALSE SPEED AND DISTANCE VALUES IN MISSION CONTROL ON THE TCD AND OTHER ANT DEVICES THAT CONNECT TO THE MOTOR SENSORS CHANGE COMPONENTS THE BIKE SERIAL NUMBER WS...

Page 43: ...NORMAL SYSTEM BEHAVIOR CREO SL SERVICE REPAIR...

Page 44: ...main connected Bike stops charging when moved When the bike is being charged and someone moves it so that a speed signal is detected the BMS enters a safety state that can only be recovered by rebooti...

Page 45: ...ves and adjust soc based on internal parameters the BMS units in the batteries use some energy during their standby time Soc of internal battery with discharge RE first activated Riding in RE first mo...

Page 46: ...ing unplugging range extender battery Bike off Plug in RE Bike stays off Unplug RE Bike stays off Bike on Plug in RE Bike turns off Unplug RE Bike will either stay on TCU bars will turn blue and TCD w...

Page 47: ...DIAGNOSTICS TROUBLESHOOTING CREO SL SERVICE REPAIR...

Page 48: ...IFY TROUBLESHOOTING CREO OWNER S MANUAL ALSO LISTS THESE CODES TOGETHER WITH USER ACTION FROM RIDER PERSPECTIVE AS RETAILER YOU HAVE ACCESS TO A MORE DETAILED TROUBLESHOOTING GUIDE ON THE SERVICE WEBS...

Page 49: ...BATTERY ERROR MOTOR NOT FOUND MOTOR ERROR BATTERY NOT FOUND BATTERY MOTOR ERROR TCU COIN CELL LOW CREO SL DIAGNOSTICS TROUBLESHOOTING TCU ERROR CODES...

Page 50: ...M BIKE BOOTS BATTERY STARTS AND PROVIDES 12V TO THE TCU BATTERY MANAGEMENT SYSTEM PROVIDES A CAN SIGNAL TO TCU STATING I AM IN ERROR MODE LIKELY ROOT CAUSES INTERNAL BATTERY ERROR TRIGGERED BY BMS REQ...

Page 51: ...ON BETWEEN THE BATTERY PACK AND THE TCU LIKELY ROOT CAUSES FAULTY DIRTY BAD CONNECTIONS WATER INGRESS IN CABLES CONNECTIONS BROKEN CAN TRANSCEIVER ON BATTERY SIDE BMS MODULE DEFECT REQUIRED ACTIONS CH...

Page 52: ...N BE A MOTOR RELATED ISSUES SUCH AS A FAULTY TORQUE SENSOR OR DYSFUNCTIONAL INTERNAL SPEED SENSOR REQUIRED ACTION CHECK REPLACE SPEED SENSOR SYSTEM IS THE WHEEL MAGNET CLEAN AND INTACT IS THE SPEED SE...

Page 53: ...STARTS AND PROVIDES 12V TO THE TCU MOTOR PROVIDES NO CAN SIGNAL TO TCU LIKELY ROOT CAUSE IN MOST CASES THE MOTOR CABLE CONNECTION IS INTERRUPTED REQUIRED ACTION CHECK AND REPLACE AFFECTED PART CHECK...

Page 54: ...ROVIDES 12V TO THE TCU MOTOR PROVIDES CAN SIGNAL TO TCU WITH ERROR STATE BATTERY PROVIDES CAN SIGNAL TO TCU WITH ERROR STATE LIKELY ROOT CAUSE INTERNAL ERRORS IN BATTERY AND MOTOR MOTOR ERROR CAN BE T...

Page 55: ...MALLY OPERATED BY THE COIN CELL NEEDS TO BE STARTED MANUALLY ROOT CAUSE CR1620 COIN CELL IN TCU HAS RUN LOW REQUIRED ACTION REPLACE COIN CELL INSIDE TCU NOTES A LOW OR EMPTY COIN CELL DOES NOT CAUSE I...

Page 56: ...S ROTATED BACKWARDS FORCEFULLY OR BIKE IS RIDDEN WITH A RE CABLE NOT CONNECTED TO PORT RE CABLE NEEDS TO BE REPLACED OTHER COSMETIC DAMAGE POSSIBLE NOT COVERED BY WARRANTY ALWAYS CONNECT RE CABLE AT B...

Page 57: ...LE IS PLUGGEDIN AND CRANK IS ROTATED BACKWARDS FORCEFULLY CHARGER NEEDS TO BE REPLACED MAIN HARNESS CHARGE PORT IS DESIGNED SO THAT IT VERY LIKELY WON T BREAK NOT COVERED BY WARRANTY DO NOT MOVE BIKE...

Page 58: ...MAINTENANCE CLEANING CREO SL SERVICE REPAIR...

Page 59: ...INTENSE USAGE AND GREATER DEPENDENCY ON BIKE FOCUS SHOULD BE ON PREVENTING REPAIRS BY SHORTER MAINTENANCE INTERVALS AND SPECIFIC CARE FACTOR IN SHORTER SERVICE INTERVALS ESP DRIVETRAIN TIRES AND BRAK...

Page 60: ...M CONNECTORS WITH A SOFT BRUSH OR LOW PRESSURE AIR INSPECT THE RE CHARGE PORT FOR DIRT ACCUMULATION TO CLEAN INSIDE USE SOFT BRUSH OR LOW PRESSURE AIR BEFORE CONNECTING THE CHARGER OR RANGE EXTENDER B...

Page 61: ...SERVICE PARTS CREO SL SERVICE REPAIR...

Page 62: ...ILL BE AVAILABLE FOR RELEASE TO RIDER VISIT THE SERVICE WEBSITE FOR DETAILS SUCH AS PART NUMBERS SERVICE PARTS ARE FILED WITH EACH CREO SL MODEL ON SERVICE WEBSITE HAVE KEY SERVICE PARTS IN STOCK TO E...

Page 63: ...BIKE PREP FOR RIDER HANDOVER CREO SL SERVICE REPAIR...

Page 64: ...EAL PORT RE INSTALL TCU 0 8NMMAX 5 RUN FUNCTIONAL CHECK OF E BIKE FUNCTIONALITY TURN TCU ON MAKING SURE START UP BEHAVIOR IS NORMAL IF TCU SHOWS ERROR MESSAGES FOLLOW TROUBLESHOOTINGGUIDE MAKE SURE MO...

Page 65: ...FOLLOW UP CHECKLIST CREO SL SERVICE REPAIR...

Page 66: ...RVICE WEBSITE TO ACCESS OTHER RESOURCES SUCH AS VIDEOS 3 TRAIN YOUR COLLEAGUES ON KEY ASPECTS 4 ENSURE WORKSHOP IS SET UP WITH A PC RUNNING TURBO STUDIO 5 ENSURE MECHANICS HAVE THE LATEST VERSION OF M...

Page 67: ...THANK YOU...

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Specialized Turbo Creo SL Comp E5, Service & Repair Workbook

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