User manual
EXPERT 2K-FA
Pag. 75 of 75 Issue 2 – May 2011
22. WARRANTY TERMS
SPE warrants to the original Purchaser that this product shall be free from defects of
materials or workmanship.
SPE warrants
for two (2) years from the date of original purchaser that SPE will provide
free of charge all parts and labour necessary to correct defects in material or
workmanship. The Purchaser has only to pay all the shipping expenses for warranty
service work.
Customers should address requests for warranty service work to the Distributor/ Dealer
where they made their purchase. As part of their reseller agreement with SPE, they are
responsible for service support.
If the Distributor/Dealer has closed down, or when the Purchaser moves into another
area, SPE will be directly responsible for warranty service at their factory in Rome. The
shipping expenses to and from SPE will then be paid by the customer. Any repair
requests to other dealers will be subject to specific direct negotiations between the
customer and the dealer.
In order to not invalidate the warranty service, the original Purchaser must complete the
warranty registration card, and send it to SPE no more than 30 days from the date of
purchase.
Unless otherwise agreed, the products will be delivered ex-works from the factory of the
seller.
The delivery, even in the event of a return for repair, is understood done with the
delivery of the goods to the carrier specified by the purchaser or, failing that, to the
carrier chosen by SPE.
The products will travel at the risk of the purchaser even if, at the request of the same
one or for other causes, SPE should carry out transport or choose the carrier.
If the original Purchaser finds some defects after having received the equipment, he
must immediately notify the Distributor/Dealer of the defects found by sending the
properly filled in REPAIR FORM. Replacement of the amplifier may be done by SPE in
exceptional circumstances and at SPE’s complete discretion. In any case no
replacement will be provided if more than the twentieth day after delivery has passed.
In case of a purchase of a used amplifier, in order to retain the warranty’s validity, it is
necessary to notify SPE of the following data:
•
Document for the second purchase (used)
•
Invoice for the original purchase
•
Serial number (s/n) of equipment
Replacement of equipment in these circumstances is not an option.
In any case the warranty period shall be two (2) years from the original purchase, and
not from any subsequent purchase.
Whenever the date of first sale is not well specified or is greater than one year from the
date of the shipping from SPE to the Distributor/Dealer, the date of shipping from SPE
to the Distributor/Dealer will be considered the start of the warranty period.