SERVICE FILTERS
A default service reminder scheduled to occur every 2 or 4 weeks. This reminder is to prompt the spa owner to thoroughly clean
and service their spa filters. Depending on type of filter cartridge(s) installed the filters will either require cleaning, soaking in a filter
cartridge degreaser solution or replacing. Refer to spa reseller/manufacturer for details on type of filter cartridge(s) installed and
recommended cleaning methods.
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SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem solutions
Probable causes
Solutions
Cloudy Water
• dirty filters
• clean filters
• excessive oils / organic matter
• shock spa with sanitizer
• Improper sanitization
• clean filters
• suspended particles / organic matter
• Add sanitizer
• overused or old water
• Adjust ph and/or alkalinity range
• Run jet pump(s) and clean filters
• drain and refill the spa
Water odour
• excessive organics in water
• shock spa with sanitizer
• Improper sanitization
• Add sanitizer
• low ph
• Adjust ph to rec. range
Chlorine odour
• chloramine levels too high
• shock spa with sanitizer
• low ph
• Adjust ph to rec. range
Musty odour
• bacteria or algae growth
• shock spa with sanitizer–if
problem is visible or persistent,
drain, clean and refill the spa
Organic build up or
• build-‐up of oils and dirt
• Wipe off scum with clean rag – if scum
ring around spa
severe, drain the spa, use a spa
surface and tile cleaner to remove
the scum, and refill the spa
Algae growth
• high ph
• shock spa with sanitizer and adjust ph
• low sanitizer level
• shock spa with sanitizer and maintain
sanitizer level
Eye Irritation
• low ph
• Adjust ph
• low sanitizer level
• shock spa with sanitizer and maintain
sanitizer level
Skin Irritation / Rash
• unsanitary water
• shock spa with sanitizer and maintain
• free chlorine level above 5 ppm
sanitizer level
• Allow free chlorine level to drop below 5
ppm before spa use
Stains
• total alkalinity and/or ph too low
• Adjust total alkalinity and/or ph
• high iron or copper in source water
• use a metal deposit inhibitor
Scale
• high calcium content in water
• Adjust total alkalinity and ph – if scale
– total alkalinity and ph too high
requires removal, drain the spa, scrub off
the scale, refill the spa and balance the
water
