17
Cause
Fault
Remedy
Chainsaw does not work
at all
Quick stop brake has been triggered
Pull the hand protection back to the
normal position.
No power supply
Check the power supply.
Defective mains outlet
Try an alternative source of electrical
power, replace if necessary.
Power extension cable damaged
Check the cable and replace as
required.
Defective fuse
Replace the fuse.
Chainsaw operates
intermittently
Power cable damaged
Consult a specialist workshop.
Loose connection (external)
Consult a specialist workshop.
Loose connection (internal)
Consult a specialist workshop.
ON/OFF switch defective
Consult a specialist workshop.
Saw chain dry
No oil in the tank
Fill up with oil.
Oil tank cap breather blocked
Clean the oil tank cap.
Oil outlet blocked
Clear the oil outlet.
Chain brake does not
work
Problem with the switch mechanism in
the front hand guard
Consult a specialist workshop.
Chain/guide rail hot
No oil in the tank
Fill up with oil.
Oil tank cap breather blocked
Clean the oil tank cap.
Oil outlet blocked
Clear the oil outlet
Blunt chain
Re-sharpen or replace the chain.
Chainsaw juddering,
vibrating or not sawing
properly
Chain tension too loose
Adjust the chain tension.
Blunt chain
Re-sharpen or replace the chain.
Worn chain
Replace the chain.
Saw teeth pointing in the wrong direction Reinstall the saw chain with the teeth
facing in the correct direction.
12. Troubleshooting
Caution!
Before troubleshooting, switch off the tool and disconnect the mains plug.
The table below contains a list of fault symptoms and explains what you can do to remedy the problem if your
tool fails to work properly. If the problem still persists after working through the list then please contact your
nearest service workshop.
