EH 05/2007
GUARANTEE CERTIFICATE
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach you in perfect condition. In the
unlikely event that your device develops a fault, please contact our service department at the address
shown on this guarantee card. Of course, if you would prefer to call us then we are also happy to offer our
assistance under the service number printed below. Please note the following terms under which guarantee
claims can be made:
1.
These guarantee terms cover additional guarantee rights and do not affect your statutory warranty
rights. We do not charge you for this guarantee.
2.
Our guarantee only covers problems caused by material or manufacturing defects, and it is restricted to
the rectification of these defects or replacement of the device. Please note that our devices have not
been designed for use in commercial, trade or industrial applications. Consequently, the guarantee is
invalidated if the equipment is used in commercial, trade or industrial applications or for other
equivalent activities. The following are also excluded from our guarantee: compensation for transport
damage, damage caused by failure to comply with the installation/assembly instructions or damage
caused by unprofessional installation, failure to comply with the operating instructions (e.g. connection
to the wrong mains voltage or current type), misuse or inappropriate use (such as overloading of the
device or use of non-approved tools or accessories), failure to comply with the maintenance and safety
regulations, ingress of foreign bodies into the device (e.g. sand, stones or dust), effects of force or
external influences (e.g. damage caused by the device being dropped) and normal wear resulting from
proper operation of the device.
The guarantee is rendered null and void if any attempt is made to tamper with the device.
3.
The guarantee is valid for a period of 2 years starting from the purchase date of the device. Guarantee
claims should be submitted before the end of the guarantee period within two weeks of the defect being
noticed. No guarantee claims will be accepted after the end of the guarantee period. The original
guarantee period remains applicable to the device even if repairs are carried out or parts are replaced.
In such cases, the work performed or parts fitted will not result in an extension of the guarantee period,
and no new guarantee will become active for the work performed or parts fitted. This also applies when
an on-site service is used.
Of course, we are also happy offer a chargeable repair service for any defects which are not covered by
the scope of this guarantee or for units which are no longer covered. To take advantage of this service,
please send the device to our service address.
Sovereign Customer Helpline 0044 (0) 151 649 1500
