18
Southworth Products
PalletPal 360 Manual
6.2 Ordering Replacement Parts
Southworth has carefully chosen the components in your PalletPal to be the best available for the
purpose. Replacement parts should be identical to the original equipment. Southworth will not be
responsible for equipment failures resulting from the use of incorrect replacement parts or from
unauthorized modifications of the machine.
Southworth offers replacement parts for your Southworth machine. With your order, please include
the model number and the serial number of the machine.
To order replacement parts, please call the Parts Department. See Warranty & Contact
Information section.
Parts are shipped subject to the following terms:
• FOB factory
• Returns only with the approval of our parts department.
• Payment net 30 days (except parts covered by warranty).
• Freight collect (except parts covered by warranty).
• The warranty for repair parts is 30 days from date of shipment.
Parts replaced under warranty are on a “charge-credit” basis. We will invoice you when we ship
the replacement part, then credit you when you return the worn or damaged part, and we verify
that it is covered by our warranty. Labor is not covered under warranty for Parts orders.
7. Troubleshooting
Problem
Possible Cause
Check This
The unit lowers too easily
(too early).
The spring combination may
be too weak for the load.
Check the spring ratings.
See Spring Selection Section.
The unit does not lower
enough (too late).
The spring combination may
be too strong for the load.
Check the spring ratings.
See Spring Selection Section.
The top of the unit rotates
away from you.
The frame of the unit may not
be level.
Move the unit to a level surface or
install the optional adjusting feet.
The top of the unit bounces.
The motion stabilizer may be
damaged.
Check for leaks or dents. Replace
if damaged.
Excessive “rumble” when the
ring rotates
Wear or lack of lubrication to
bearings under rotating ring.
Remove turntable, lubricate or
replace bearings.
Uniform wear or metal flaking
from underside of rotating
ring.
Normal condition caused by
work-hardening of metal.
No repair necessary. This will
stop once the rotator ring wears
in.
