Southwestern Bell FT365 Owner'S Manual Download Page 9

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PROBLEM

POSSIBLE CAUSE

CORRECTION ACTION

Improper Installation.

Recheck all modular plug connections. Press

the corresponding key (Line 1or Line 2).

No dial tone.

Problem with the wiring.

Try another phone jack. If your phone works

on another jack, you may have a problem with

your wiring. Contact your local phone
company.

Cannot make outgoing calls. Tone/Pulse switch is not set correctly.

Check the Tone/Pulse switch. If positioned in

tone mode, switch to pulse, as you may have

pulse dialing service.

Ringer Off/Low/High switch is not set

correctly

Set the Ringer Off/Low/High switch to the

Low or High position.

The phone does not ring.

Too many telephones are installed on
the same line.

Contact your telephone company to
determine the maximum number of extensions

for your calling area.

Memory dialing does not

work.

The memory storage procedure was not

followed correctly.

Carefully review the store sequence and

reenter your programmed number.

Another extension is off hook.

Hang up extension.

The sound volume is too

low .

Receiver volume control is too low

Adjust receive volume control level.

Cannot hear any sound or

dial tone through the

handset or speakerphone.

The headset may still be connected to

the unit.

Unplug the headset from the FT365 base,

and make the call through the handset or

speakerphone.

The hold function does not

work.

The batteries need to be replaced or

have not been installed.

Install four fresh AAA batteries before initial

use

The LINE 1 or LINE 2

BUTTONS do not light or
are too weak.

The batteries have not been installed or

need to be replaced.

Install four fresh AAA batteries before initial

use.

The LINE 2 BUTTON is

constantly lit solid.

Only a single line jack is Connected.

The telephone may not be connected to

the correct jack. (on the back of the

base).

You must have 2 separate telephone

numbers to use both the Line 1 and Line 2

functions. Refer to page 6 for installation

instructions.

Hear both a dial tone and

the outside caller.

The conference mode may be activated. Press one of the LINE BUTTONS to release

the conference mode.

Repair Service

According to FCC regulations, this equipment, which has been certified and
registered by the FCC, may only be repaired by authorized persons. If repairs or
adjustments are made by an unauthorized person, the FCC certification may be
voided. Should your encounter any problems, please call the

Southwestern Bell Freedom Phone

toll-free Customer Help Line for

assistance:
Monday - Friday 8:30 am - 9:30 p.m. (EST). and Saturday 8:30 a.m - 12:30 p.m.
(EST). You can also visit our website at

http://www.swbfreedomphone.com

FOR IN - WARRANTY SERVICE:

Package your complete unit (including all line cords, and other accessories) and
ship the unit postage prepaid* and insured (for your protection) to:

SOUTHWESTERN BELL FREEDOM PHONE ®

DEPT.: In Warranty

7475 N. Glen Harbor Blvd., Glendale, AZ 85307

Be sure to include your return address, proof of purchase, a daytime phone
number, $9.50 for postage and handling*, and a brief explanation of your
difficulties.

* NOTE: California residents need only provide proof of purchase and should
call 1-800-366-0937 for shipping instructions.

FOR OUT-OF-WARRANTY SERVICE:

you may call our toll-free Help Line for the price of a replacement before
returning your unit. Please follow all instructions for In – Warranty Service
(above) to return your unit, and mark the package:

DEPT.: Out - of - Warranty.

QUESTIONS?

STOP ... DON’T TAKE ME BACK TO THE STORE.

LOOK... FOR THE TOLL – FREE “HELP” TELEPHONE NUMBER.

LISTEN.. . AS THE EXPERTS TALK YOU THROUGH THE PROBLEM

For immediate answers to your questions regarding operation, missing parts or
installation, call the

Southwestern Bell Freedom Phone ® Help Line:

1-800-366-0937

http://www.swbfreedomphone.com

TROUBLE SHOOTING

If the solution to your problem is not listed below, call our toll-free

SERVICE