Appendix D: Service and Warranty Policy
Tsunami2 Electric User’s Guide
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Appendix D: Service and Warranty Policy
90-Day Safety-Net Service Warranty
All SoundTraxx Digital Sound Decoders are tested thoroughly during production and are
warranted to be operational and free of manufacturing defects before shipment. However, in the
event an error occurs during installation, SoundTraxx will cover the repair under the conditions
of our Safety-Net Service Warranty. If you damage the Digital Sound Decoder or it fails to
operate within the first ninety (90) days, SoundTraxx will repair or replace the product free-of-
charge under the following conditions:
A. The original sales receipt confirming purchase from an authorized SoundTraxx dealer must
accompany the product. The date-of-purchase shown on the receipt must be within the last
90 days. SoundTraxx will return the original receipt with your repaired unit.
B. The product must show no signs of damage of which resulted from unauthorized repairs or
modifications. This includes, but is not limited to:
Removal of the shrink tubing from the decoder
Drilled or enlarged circuit board holes
A cut or trimmed circuit board
C. The Digital Sound Decoder must be returned properly packaged and insured, with postage
paid; SoundTraxx is not responsible for products lost or damaged in transit.
Limits of Liability
The foregoing shall constitute the sole and exclusive remedy of any owner of this product for
breach of warranty including the implied warranties of merchantability and fitness. IN NO
EVENT SHALL SOUNDTRAXX BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES
OR FOR THE REPRESENTATIONS OF RETAIL SELLERS.
Visit www.soundtraxx.com/support to view complete warranty information.
Contacting Support
Our service department is available Monday-Friday, from 9am to 5pm (Mountain Time).
SoundTraxx Customer Service Department
141 Burnett Drive
Durango, CO 81301, USA
Phone: (970) 259-0690