Sorensen SFA Series, Operation Manual

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FIVE–YEAR WARRANTY
Elgar Electronics Corporation (hereinafter referred to as EEC) warrants its Sorensen products to be free from
defects in material and workmanship. This warranty is effective for five years from the date of original shipment
of the product to the original purchaser. Liability of EEC under this warranty shall exist provided that:
• the Buyer exposes the product to normal use and service and provides normal maintenance on the product;
• EEC is promptly notified of defects by the Buyer and that notification occurs within the warranty period;
• the Buyer receives a Return Material Authorization (RMA) number from EEC’s Repair Department prior to
the return of the product to EEC for repair, phone 800-73-ELGAR (800-733-5427), ext. 2463, or
858-450-0085, ext. 2463. (Outside the United States, you may find an authorized service center through our
website,
www.elgar.com : in the CONTACT US page, on the left, click Find Your Local Representative).
NOTE: Unauthorized returns will not be accepted and will be returned at the shipper’s expense;
• the Buyer returns the defective product in the original, or equivalent, shipping container;
• if, upon examination of such product by EEC it is disclosed that, in fact, a defect in materials and/or
workmanship does exist, that the defect in the product was not caused by improper conditions, misuse,
or negligence; and,
• that the Sorensen QA seal and nameplates have not been altered or removed and the equipment has not
been repaired or modified by anyone other than EEC-authorized personnel.
This warranty is exclusive and in lieu of all other warranties, expressed or implied, including, but not limited to,
implied warranties of merchantability and fitness of the product to a particular purpose. EEC, its agents, or
representatives shall in no circumstance be liable for any direct, indirect, special, penal, or consequential loss
or damage of any nature resulting from the malfunction of the product. Remedies under this warranty are
expressly limited to repair or replacement of the product.
CONDITIONS OF WARRANTY
• For Sorensen products found to be defective within thirty days of receipt by the original purchaser, EEC will
absorb all ground freight charges for the repair. Products found defective within the warranty period, but
beyond the initial thirty-day period, should be returned prepaid to EEC for repair. EEC will repair the unit and
return it prepaid to the customer (by ground freight to U.S. customers).
• Warranty repair work requested to be accomplished outside of normal working hours will be subject to EEC
non-warranty service rates.
• Warranty field service is available on an emergency basis. Travel expenses (travel time, per diem expense,
and related air fare) are the responsibility of the Buyer. EEC requires a Buyer purchase order prior to
scheduling.
• A returned product found, upon inspection by EEC, to be in specification is subject to an evaluation fee and
applicable freight charges.
•
Products purchased in the United States carry only a United States warranty for which repair must be
accomplished at the U.S. EEC factory.
M550292-01 Rev C i