Sony Xperia M5, Troubleshooting Manual, Page: 6 / 11

To back up your data using a computer
0. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your
PC or Mac
®
.
1. Connect your device to the computer using a USB cable.
2. Computer: Open the Xperia™ Companion software. After a few moments, the
computer detects your device.
3. Select Backup on the main screen.
4. Follow the on-screen instructions to back up data from your device.
To repair the device software using Xperia™ Companion
Before performing a software repair, make sure you know your Google™
credentials. Depending on your security settings, you may need to enter them in
order to start up the device after a software repair.
5. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your
PC or Mac
®
.
6. Open the Xperia™ Companion software on the computer and select Software
repair on the screen.
7. Follow the on-screen instructions to reinstall the software and complete the
repair.
The device gets hot
Xperia™ M5 support overview

If you use your device to talk, transmit data, or play games or music for an extended
time, the device may get hot. This is normal because in these conditions the device uses
more power than usual and therefore generates more heat.

Update your device to ensure that you have optimal performance and the latest
enhancements.
Read more about how to update and find latest software version.

If you still have questions or concerns, you can contact us .
My battery runs out quickly
Xperia™ M5 support overview

Disable all data connections over mobile networks to save power when you're not using
the Internet. Doing so does not prevent your device from transmitting data over other
wireless networks.
More