Sony Xperia M5 Troubleshooting Manual Download Page 2

 

Allow your device enough time to start. Press and hold down the power key until the 
device vibrates and then release it. It may take up to 10 seconds before the device 
vibrates. 

 

Make sure that your Xperia™ device is charged. If the battery is drained, it may take up 
to 30 minutes for your device to respond to the charging. During this time, the screen 
remains dark, not showing the charging icon. Also note that it can take up to 4 hours for 
a drained battery to charge fully. 

 

If you have trouble charging your Xperia™ device, start by making sure that you are 
using an original Sony charger and a USB cable specifically intended for charging your 
device. Try to charge the device with a different USB cable connected to the USB port of 
a computer. If the device starts to charge, this may be a sign that the charger is not 
working properly. 

 

If there is a memory card in your device, remove it and restart the device. If removing 
the memory card solves the issue, your SD card may be damaged. In this case you need 
to get a replacement SD card for your Xperia™ device. 

 

You can force your device to restart or shut down in situations where it stops 
responding or won't restart normally. No settings or personal data get deleted during a 
forced restart.  

More 

To force the device to shut down 

 

1.

 

Detach the cover of the SIM card and memory card slots.  

2.

 

Using the tip of a pen or a similar object, press the OFF button.  

 

Do not use overly sharp objects that could damage the OFF button. 

To turn on the device 

Summary of Contents for Xperia M5

Page 1: ...e Erase everything Don t forget to back up any important data saved on the internal memory of your device If you enabled the security feature Protection by my Xperia on your device you are asked to input the Google account credentials you used to activate Protection by my Xperia after you perform a factory data reset If you can t access the Settings menu on your device connect it to a computer and...

Page 2: ...device Try to charge the device with a different USB cable connected to the USB port of a computer If the device starts to charge this may be a sign that the charger is not working properly If there is a memory card in your device remove it and restart the device If removing the memory card solves the issue your SD card may be damaged In this case you need to get a replacement SD card for your Xpe...

Page 3: ...ur data using a computer 1 Make sure that Xperia Companion for Windows or Mac OS is installed on your PC or Mac 2 Connect your device to the computer using a USB cable 3 Computer Open the Xperia Companion software After a few moments the computer detects your device 4 Select Backup on the main screen 5 Follow the on screen instructions to back up data from your device To repair the device software...

Page 4: ...e micro USB port on the device again Make sure that the charger cable is properly attached to the Micro USB port on your device with no obstruction such as a protective case Check that the charger is properly plugged into a wall socket with an active power source o Make sure that the charger port is free from lint dust and moisture A blocked port can prevent the USB connector from fitting properly...

Page 5: ...le for the device to start Update your device to ensure that you have optimal performance and the latest enhancements Read more about how to update and find latest software version Use the Xperia Companion computer application to perform a software repair to reset your device Note that all data is deleted from the internal storage of your device when you perform a software repair Content that you ...

Page 6: ...Mac 6 Open the Xperia Companion software on the computer and select Software repair on the screen 7 Follow the on screen instructions to reinstall the software and complete the repair The device gets hot Xperia M5 support overview If you use your device to talk transmit data or play games or music for an extended time the device may get hot This is normal because in these conditions the device use...

Page 7: ...p Email 3 Tap then tap Settings 4 Select the account for which you want to change the inbox check frequency 5 Tap Check frequency Check frequency and select an option Keep track of your battery consumption and see which applications are using the most power More To keep track of your battery consumption 1 From your Home screen tap 2 Find and tap Settings Battery to view the estimated remaining bat...

Page 8: ...e 1 From your Home screen tap 2 Find and tap Settings 3 Drag the slider beside Airplane mode to the right Use an original headset from Sony to listen to music A headset consumes less battery power than the device s loudspeakers Disable any live wallpaper Update your device to ensure that you have optimal performance and the latest enhancements Read more about how to update and find latest software...

Page 9: ... not revert to an earlier software version of Android when you perform a factory data reset My device freezes or applications suddenly shut down Xperia M5 support overview Downloaded applications can cause your device to behave unexpectedly or affect its performance Use safe mode to check if any downloaded applications are causing the problem In safe mode your device only starts with software and ...

Page 10: ...erformance and the latest enhancements Read more about how to update and find latest software version Perform a factory data reset This is sometimes the best solution if your device stops functioning properly but note that it will delete all personal content saved on the internal memory of your device Make sure to back up data that you want to keep More To back up your data using a computer 1 Make...

Page 11: ...r screen unlock pattern or enter your screen unlock password or PIN to continue 11 To confirm tap Erase everything To avoid permanent damage to your device do not restart your device while a reset procedure is underway Your device does not revert to an earlier software version of Android when you perform a factory data reset ...

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