Sony WF-SP900 Help Manual Download | Manualshive

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Wireless Stereo Headset

WF-SP900

You cannot hear a person on a call./ The volume of a caller’s voice is low.

Make sure that both the player and the connected device (i.e., smartphone) are turned on.
Turn up the volume on the connected device if the volume is too low.
Check the audio settings of the Bluetooth device to make sure that the player outputs sound during a call.
Re-establish the connection using the Bluetooth device. Select HFP or HSP for the profile.

Related Topic

Adjusting the volume

4-740-674-12(1) Copyright 2018 Sony Corporation

The contents of the Help Guide may be subject to change without notice due to updates to the product's specifications.

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Summary of Contents for WF-SP900

Page 1: ...gions may differ from those shown above The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications Getting Started Before first use Manuals and general information Checking the contents of the package Using the supplied accessories Differences between the standard type earbuds and Swimming Earbuds Switching the earbuds 1 ...

Page 2: ... on the player Confirming statuses from the charging lamp on the charging case About the voice guidance Using the player in water Water resistant and dust proofing performance of the player Switching the earbuds to Swimming Earbuds Preventing the player from falling off while you are swimming Why does the sound become muffled when you swim Notes while swimming in a pool or the ocean Notes on charg...

Page 3: ...otes on the Bluetooth function Notes on playing music from a smartphone Phone calls Answering a call hanging up a call Rejecting a call Notes on the volume for calls on smartphones Using the voice assist function Using the voice assist function Google app Using the voice assist function Siri Using the smartphone applications What you can do with the smartphone apps Installing Sony Headphones Conne...

Page 4: ...ound while playing music Ambient Sound Mode What is Ambient Sound Mode Using Ambient Sound Mode Using Quick Sound Settings Limiting the volume Restarting resetting and reformatting the player Restarting the player Restarting the charging case Resetting and reformatting the player Various information and system updates Checking information on the player Updating the system software Announcement Not...

Page 5: ...e fully charged Computer The computer does not recognize the player inside the connected charging case Playing Music Sound becomes muffled low volume There is no sound The player does not play tracks in the desired order The same track or album is played repeatedly Tracks are played in random order Bluetooth connection Pairing fails The Bluetooth connection fails One touch connection NFC fails The...

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Page 7: ...ation Model names Several model names appear in this Help Guide Some models are not available depending on the country or region where you purchased the player Computer system requirements When you connect the player to a computer via the charging case check the computer system requirements Battery charging The batteries might be low when you use the player or the charging case for the first time ...

Page 8: ...Notes while swimming in a pool or the ocean Notes on charging the battery after swimming General Information Maintenance Customer support website 4 740 674 12 1 Copyright 2018 Sony Corporation 8 ...

Page 9: ...ion Transferring music files to the internal memory of the player and playing back the files The Help Guide refers to the product as player Operating Instructions printed Basic steps to start listening to music after you purchase the player Reference Guide printed Notes on using the player Compliance information How to access Important Information Read Before Using your Wireless Stereo Headset in ...

Page 10: ...ic Before first use Customer support website 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 10 ...

Page 11: ...1 set Charging case 1 USB Type C cable USB A to USB C 1 Leash cord 1 Reference Guide Operating Instructions Read Before Using your Wireless Stereo Headset in a Pool or the Ocean Other documents 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 11 ...

Page 12: ...imming Earbuds to listen to music comfortably when you swim The holes in Swimming Earbuds are covered with a thin film You can see the differences of sizes S M L LL by the color of inside the earbuds Note The volume is lower with Swimming Earbuds than with the standard type earbuds Turn up the volume if necessary If you replace Swimming Earbuds with the standard type earbuds the volume will become...

Page 13: ...r does not fit your ears even after you have adjusted the mounting position of the earbuds you can replace the arc supporters Instructional video The following movie shows you how to attach or detach the earbuds http rd1 sony net help mdr mov0003 en Detach the earbuds from the player Hold the player and then twist and pull the earbuds If the earbuds are slippery wrap them in a soft dry cloth 1 Att...

Page 14: ...andard type earbuds and Swimming Earbuds Switching the earbuds to Swimming Earbuds Switching the arc supporters 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 14 ...

Page 15: ...for each ear Note If you do not attach the arc supporters correctly the player may mistakenly recognize the arc supporters as your ears In this case the player may not function properly Instructional video The following movie shows you how to attach or detach the arc supporters Remove the earbuds then remove the arc supporters 1 Attach the arc supporters so that they fit the bases of the headphone...

Page 16: ...lp mdr mov0003 en Related Topic Switching the earbuds 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 16 ...

Page 17: ...ched and get lost Instructional video The following movie shows you how to attach or detach the leash cord http rd1 sony net help mdr mov0005 en Related Topic Switching the earbuds Preventing the player from falling off while you are swimming 4 740 674 12 1 Copyright 2018 Sony Corporation Remove the earbuds and attach the leash cord 1 Reattach the earbuds to the player 2 The contents of the Help G...

Page 18: ... to the player Confirm the system requirements before you install Music Center for PC Related Topic Preparing music content Transferring content from a Windows computer using Music Center for PC System requirements 4 740 674 12 1 Copyright 2018 Sony Corporation Access the Music Center for PC download website https www sony net smc4pc 1 Install Music Center for PC For details on installation see Do...

Page 19: ...creen instructions Related Topic Preparing music content Transferring content from a Mac computer using Content Transfer System requirements 4 740 674 12 1 Copyright 2018 Sony Corporation Access the installer for Content Transfer https www sony net ct mac 1 Open the downloaded file ContentTransfer dmg will be saved automatically to the download folder The folder may open automatically 2 Install Co...

Page 20: ...ng will start and the lamps will turn on Remove the player from the charging case The player will turn on automatically The lamps will flash twice after the player has finished building the database When you use the player for the first time after purchase the player will automatically start pairing with a Bluetooth device The color of the lamp will change and the lamp will flash twice repeatedly ...

Page 21: ...ts on your ears The player does not have a button to turn the power on or off Be sure to store the player inside the charging case to turn off the player when the player is not in use When the player is not on your ears and you pause playback the lamps and the player turn off automatically about 5 minutes after the last operation To turn on the player place the player on your ears Related Topic Co...

Page 22: ...ture on the player or on the accessories wipe it off completely Leave the player and accessories at room temperature to dry until no moisture remains before you start charging 1 Store the player inside the charging case correctly and close the cover Confirm the left and right indications on the charging case and the player when you store the player inside the charging case left right 2 Connect the...

Page 23: ...ing case is low The lamp does not light up within 5 seconds after you store the player inside the charging case The battery of the charging case is depleted The lamp turns off about 10 seconds after you store the player inside the charging case The battery of the charging case is depleted When you need to charge the player The lamps flash slowly Battery level Low 1 The lamps flash quickly and then...

Page 24: ...ed charging case in the following situations When you connect the player to the computer via the charging case for the first time When you have not used the player for a long period of time Charge the player for about 10 minutes The player may start operating normally When the charging case is not working correctly Press the RESTART button on the charging case with a pen or a paper clip to restart...

Page 25: ...es on charging the battery after swimming Confirming statuses from the lamps on the player Confirming statuses from the charging lamp on the charging case 4 740 674 12 1 Copyright 2018 Sony Corporation 25 ...

Page 26: ...ttings to off Turn off the Bluetooth function when you are not using it Turn off Ambient Sound Mode Related Topic Charging the battery Turning the Bluetooth function on or off Using Ambient Sound Mode Using Quick Sound Settings What you can do with the smartphone apps Notes on the built in battery Battery life 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be sub...

Page 27: ... in the following situations When you connect the player to the computer via the charging case for the first time When the player has not been used for a long period of time Charge the player for about 10 minutes The player may start operating normally When the charging case is not working correctly Press the RESTART button on the charging case with a pen or a paper clip to restart the charging ca...

Page 28: ...lated Topic Charging the battery Reducing the battery consumption Notes on charging the battery after swimming Notes on the built in battery Battery life 4 740 674 12 1 Copyright 2018 Sony Corporation 28 ...

Page 29: ...s Do not cover the antenna part when a Bluetooth connection is active Otherwise the connection may be interrupted 2 Button on the left unit Press the button to turn Ambient Sound Mode on or off You can hear ambient sound even while you are wearing the player Hold down the button for 2 seconds to turn the Bluetooth function on or off Hold down the button for 7 seconds to switch the player to the pa...

Page 30: ...andard type earbuds or Swimming Earbuds to match the conditions of use To enjoy better sound quality select earbuds with the appropriate size for each ear 7 Headphone section 8 Lamps The lamps light up or flash in different colors to indicate various statuses of the player such as the power status 9 Proximity sensors The sensors recognize when you are wearing the player on your ears Do not cover t...

Page 31: ...nnect the USB Type C cable to this port USB Type C cable supplied Connect the other end of the USB Type C cable to a USB AC adaptor or a computer to charge the batteries or transfer music files to the player 5 RESTART restart button Press the button with a pen or a paper clip to restart the charging case You may be able to solve the problem with the charging case 6 The contents of the Help Guide m...

Page 32: ... appropriate size for each ear If the earbuds do not stay in your ears try another size Check the left and right units left right 1 Place the player so that the earbuds fit in your ears snugly 2 Secure the arc supporter inside the cup like part of your ear 3 Adjust the player so it feels comfortable 4 32 ...

Page 33: ...r ears and the player water will get into your ears Instructional video The following movie shows you how to place the player on your ears http rd1 sony net help mdr mov0003 en Related Topic Differences between the standard type earbuds and Swimming Earbuds Switching the earbuds Switching the earbuds to Swimming Earbuds Switching the arc supporters Detaching the player 4 740 674 12 1 Copyright 201...

Page 34: ...ms may occur Your ears or eardrums may be damaged The earbuds may remain in your ears Instructional video The following movie shows you how to detach the player http rd1 sony net help mdr mov0003 en Related Topic Maintenance 4 740 674 12 1 Copyright 2018 Sony Corporation Gently move the player up and down Then detach the player from your ears 1 The contents of the Help Guide may be subject to chan...

Page 35: ...the charging case the batteries of the player charge automatically from the charging case The lamps and light up When charging is finished the lamps and turn off When you charge the batteries at an ambient temperature outside the range of 5 C to 35 C 41 ºF to 95 ºF the lamps and flash twice repeatedly When you remove the player from the charging case Power on The player is building a database The ...

Page 36: ... not disconnect the player and the charging case from the computer The system software of the player is updating An error occurred while the system software of the player was updating The lamp flashes Update the system software again When you put the player on your left ear or on both ears you will hear the voice guidance Please update the software When the Bluetooth function is on The lamp indica...

Page 37: ...s Related Topic Charging the battery Confirming statuses from the charging lamp on the charging case Restarting the player Resetting and reformatting the player Turning the Bluetooth function on or off Connecting the player to an unpaired Android smartphone for the first time Connecting the player to an unpaired iPhone for the first time 4 740 674 12 1 Copyright 2018 Sony Corporation The contents ...

Page 38: ...perature outside the range of 5 C to 35 C 41 ºF to 95 ºF the charging lamp flashes twice repeatedly When the battery is low The battery of the charging case is low In this case the charging lamp flashes for 15 seconds when you remove the player from the charging case or store the player inside the charging case Related Topic Charging the battery Confirming statuses from the lamps on the player 4 7...

Page 39: ...th device The player automatically switches from the Headphone Mode to the Player Mode Bluetooth disconnected player mode The connected Bluetooth device disconnects from the player The player tries to connect to another Bluetooth device Bluetooth disconnected When the battery level of the player is low Battery level low When you need to charge the player due to low battery Battery level empty Plea...

Page 40: ...Using Quick Sound Settings 4 740 674 12 1 Copyright 2018 Sony Corporation 40 ...

Page 41: ... water resistant dust proof specifications completely before use Related Topic Switching the earbuds to Swimming Earbuds Why does the sound become muffled when you swim Notes while swimming in a pool or the ocean Notes on charging the battery after swimming 4 740 674 12 1 Copyright 2018 Sony Corporation The headphone sections are not completely watertight 1 IPX5 Degrees of protection against jets ...

Page 42: ...tting inside 1 Select Swimming Earbuds with the appropriate size 4 different sizes S M L LL are supplied Select a size with a slightly tighter fit than the standard type earbuds Select the appropriate size for each ear 2 Attach Swimming Earbuds to the player There are 2 mounting positions for the earbuds and At the time of purchase they are installed in position Adjust the mounting position so tha...

Page 43: ...ve adjusted the mounting position of the earbuds you can replace the arc supporters Instructional video The following movie shows you how to attach or detach the Swimming Earbuds http rd1 sony net help mdr mov0005 en Related Topic Water resistant and dust proofing performance of the player Differences between the standard type earbuds and Swimming Earbuds 4 740 674 12 1 Copyright 2018 Sony Corpora...

Page 44: ...uds may become detached and get lost Instructional video The following movie shows you how to attach or detach the leash cord http rd1 sony net help mdr mov0005 en Remove the earbuds and attach the leash cord 1 Reattach the earbuds to the player 2 Hold the leash cord in place with your swimming goggles in a position such as the back of your head at the point indicated by the arrow The player will ...

Page 45: ...ic Switching the earbuds to Swimming Earbuds 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 45 ...

Page 46: ...curely Select earbuds with the appropriate size for each ear Water has penetrated and accumulated inside the player If you are using the standard type earbuds switch them to Swimming Earbuds How to remove the water if the sound becomes muffled If the sound becomes muffled remove the water as follows Remove the water from your ears Remove the water from the headphone sections Remove the earbuds fro...

Page 47: ... player Switching the earbuds to Swimming Earbuds Maintenance 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 47 ...

Page 48: ...stove Do not use or leave the player in the following types of environment in high temperature locations with a temperature above 35 C 95 ºF such as under the blazing sun in a car in warm water or other high temperature and high humidity locations in a cold locations with a temperature below 5 C 23 ºF If you cannot avoid using the player in a location exposed to direct sunlight cover the player wi...

Page 49: ...ient sounds cannot be heard well after using the player in a pool or the ocean Repeatedly pat the parts around the buttons of the player softly against a dry cloth about 30 times Then place the player on a dry cloth at room temperature for 2 to 3 hours to ensure it is completely dry before the next use Related Topic Water resistant and dust proofing performance of the player Adjusting the volume P...

Page 50: ...he player and accessories at room temperature until they are completely dry before you start charging Do not use the charging case with wet hands Do not store the player inside the charging case when the player and the accessories are wet Related Topic Water resistant and dust proofing performance of the player Notes on charging the battery 4 740 674 12 1 Copyright 2018 Sony Corporation The conten...

Page 51: ...en hold down the button for 2 seconds to deactivate volume operations using the tap sensors Hold down the button for 2 seconds again to re enable volume operations using the tap sensors You can also re enable both tap sensors by storing the player inside the charging case Note You can adjust the volume only when you put both units on your ears You cannot adjust the volume of the voice guidance Whe...

Page 52: ... operations Volume operation in compliance with European and Korean Directives 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 52 ...

Page 53: ... again You will hear the voice guidance Tap function ON The tap sensors will be reactivated Hint You can also reactivate both tap sensors by storing the player inside the charging case 4 740 674 12 1 Copyright 2018 Sony Corporation Put both units of the player on your ears 1 If the Bluetooth function is on hold down the button for 2 seconds to turn off the Bluetooth function 2 Hold down the button...

Page 54: ...d warning After the initial warning the alarm and warning will repeat every 20 cumulative hours that the volume is set to a level that is harmful to your ears When this happens the volume will turn down automatically If you turn off the player after you have selected a high volume that may damage your eardrums the volume level will automatically be lower when you turn on the player the next time T...

Page 55: ...n the player using Sony Music Center smartphone app Listening to music You can receive audio signals from Bluetooth devices 1 to enjoy music wirelessly You cannot use other devices to play music on the player via a Bluetooth connection Answering a phone call hanging up a phone call You can answer and hang up a phone call via an active Bluetooth connection Related Topic Turning the Bluetooth functi...

Page 56: ...4 740 674 12 1 Copyright 2018 Sony Corporation 56 ...

Page 57: ...air the player and the Android smartphone for the first time the player and the smartphone will store pairing information for each other You can easily connect the player to the Android smartphone after the first time Remove the player from the charging case to turn the player on 1 Hold down the button for 7 seconds The lamp will flash twice repeatedly Pairing will start If the player does not hav...

Page 58: ...ins on the smartphone delete the information from the smartphone Then register the player and the smartphone to each other again The above procedure is an example For details refer to the operating manual for the Android smartphone Instructional video The following movie shows you how to connect the player to an Android smartphone for the first time and subsequent times http rd1 sony net help mdr ...

Page 59: ...n on or off Connecting the player to a paired smartphone One touch connections with a smartphone NFC Notes on the Bluetooth function Confirming statuses from the lamps on the player 4 740 674 12 1 Copyright 2018 Sony Corporation 59 ...

Page 60: ...player and the iPhone for the first time the player and the iPhone will store pairing information for each other You can easily connect the player to the iPhone after the first time Remove the player from the charging case to turn the player on 1 Hold down the button for 7 seconds The lamp will flash twice repeatedly Pairing will start If the player does not have any pairing information pairing wi...

Page 61: ...ne to each other again The above procedure is an example For details refer to the operating manual for the iPhone Instructional video The following movie shows you how to connect the player to an iPhone for the first time and subsequent times http rd1 sony net help mdr mov0002 en Related Topic Turning the Bluetooth function on or off Connecting the player to a paired smartphone Notes on the Blueto...

Page 62: ...4 740 674 12 1 Copyright 2018 Sony Corporation 62 ...

Page 63: ... case Pairing the player with the smartphone Establishing a Bluetooth connection Terminating a Bluetooth connection Unlock the smartphone screen 1 Turn on the NFC function on the smartphone For details refer to the operating manual for the smartphone 2 Remove the player from the charging case to turn the player on 3 If the Bluetooth function is off hold down the button for 2 seconds to turn on the...

Page 64: ...e a case take it out of the case If you turn off the player while the Bluetooth function is active the Bluetooth function will turn on automatically the next time you turn on the player Related Topic Turning the power on or off Turning the Bluetooth function on or off Notes on the Bluetooth function Confirming statuses from the lamps on the player 4 740 674 12 1 Copyright 2018 Sony Corporation Fol...

Page 65: ...e player and then turn it on again Turn off the Bluetooth function on the smartphone and then turn it on again If you turn off the player while the Bluetooth function is active the Bluetooth function will turn on automatically the next time you turn on the player Instructional video The following movie shows you how to connect the player to a smartphone for the first time and subsequent times Turn...

Page 66: ...e for the first time One touch connections with a smartphone NFC Notes on the Bluetooth function Confirming statuses from the lamps on the player Selecting the player or a smartphone as the sound source 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 66 ...

Page 67: ...connect the player to a Bluetooth device the player enters the Headphone Mode automatically To switch to the Player Mode press the button 3 times quickly When the player enters the Player Mode playback on the Bluetooth device stops automatically Hold down the button for 2 seconds while the player is on to turn on the Bluetooth function The lamp will flash slowly while the player searches for the B...

Page 68: ...e for the first time Connecting the player to an unpaired iPhone for the first time Connecting the player to a paired smartphone Notes on the Bluetooth function Playing music from a smartphone Confirming statuses from the lamps on the player Selecting the player or a smartphone as the sound source 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to chang...

Page 69: ... music try the following Turn down the volume on the player and then turn up the volume on the smartphone Note Depending on the smartphone or the app you may not be able to play the music with the player In this case play the music by operating the smartphone Depending on the Bluetooth device network environment and surrounding conditions you may hear noise or the sound may be interrupted Instruct...

Page 70: ...e first time Connecting the player to a paired smartphone Notes on the Bluetooth function Confirming statuses from the lamps on the player Selecting the player or a smartphone as the sound source Adjusting the volume 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 70 ...

Page 71: ...you turn off the player while the Bluetooth function is active the Bluetooth function will turn on automatically the next time you turn on the player Note You will hear the voice guidance in the following situations Both units are on your ears Only the left unit is on your ear If you use the player in Player Mode while the Bluetooth function is on the playback time will be shorter than when the Bl...

Page 72: ...g music from a smartphone Playing music on the player 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 72 ...

Page 73: ... player in a crowded place Avoid areas where electromagnetic waves are emitted For example near microwave ovens mobile phones mobile gaming devices or wireless LAN environments Due to a characteristic of Bluetooth wireless technology the sound may lag slightly Bluetooth radiation may affect the operation of electronic medical devices Turn off the player and other Bluetooth devices in the following...

Page 74: ... in Bluetooth antenna on the left unit of the player If the sound is interrupted try the following Carry the smartphone on the front left side of your body Rotate the smartphone Note For details on how to attach the smartphone to your body refer to the operating manual for the smartphone 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without ...

Page 75: ...jects when you talk into the player The player supports normal incoming calls only The player does not support calling apps for smartphones and computers Related Topic Connecting the player to an unpaired Android smartphone for the first time Connecting the player to an unpaired iPhone for the first time Connecting the player to a paired smartphone One touch connections with a smartphone NFC Notes...

Page 76: ...er You can reject a call only when you put both units on your ears Related Topic Answering a call hanging up a call 4 740 674 12 1 Copyright 2018 Sony Corporation Hold down the button for 2 seconds when you receive a call 1 The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 76 ...

Page 77: ...alking on the phone When you hang up the call the volume returns to the level for music If the AVLS function is active the player will keep the volume for calls at a moderate level Related Topic Answering a call hanging up a call Limiting the volume 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s ...

Page 78: ...om apps Put both units of the player on your ears You can use the voice assist function only when both units are on your ears 1 Adjust the assistant and voice input settings on the Google app On the Android smartphone select Settings Apps and then select the gear icon on the display Select the menu in the following order Assist voice input Assist app Then set Assist app to the Google app You may n...

Page 79: ...Related Topic Connecting the player to an unpaired Android smartphone for the first time 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 79 ...

Page 80: ...s from apps The startup sound The first part of the response sound Put both units of the player on your ears You can use the voice assist function only when both units are on your ears 1 Turn Siri on On the iPhone select Settings Siri Search Then activate Press Home for Siri and Allow Siri When Locked The above procedure is an example For details refer to the User Guide for the iPhone 2 Connect th...

Page 81: ...ing the player to an unpaired iPhone for the first time 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 81 ...

Page 82: ...The app specifications and screen design may be changed without notice Function Player Sony Headphones Connect Sony Music Center Music playback Starting playback or pausing Skipping to the beginning of the current track or the previous track Fast forwarding or fast rewinding Adjusting the volume Changing the playback mode Repeat Shuffle Changing the playback range folder playlist album Switching t...

Page 83: ...e volume Using Ambient Sound Mode Using Quick Sound Settings 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 83 ...

Page 84: ... Sony Headphones Connect from the Google Play store or the App Store and install the app on the smartphone For details on Sony Headphones Connect refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After you install the app launch Sony Headphones Connect 2 The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 84 ...

Page 85: ...ion Download Sony Music Center from the Google Play store or the App Store and install the app on the smartphone For details on Sony Music Center refer to the following URL http www sony net smcqa 1 After you install the app launch Sony Music Center 2 The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 85 ...

Page 86: ...a the internet Using a smartphone streaming service For details refer to the Help information for the smartphone or apps Note Imported music content is limited to private use only Use of music content for other purposes requires the permission of the copyright holders If you are using a Mac computer use Content Transfer Importing music content from an audio CD to Music Center for PC For details on...

Page 87: ...ling Music Center for PC Windows Installing Content Transfer Mac Transferring content from a Windows computer using Music Center for PC Transferring content using Windows Explorer Transferring content from a Mac computer using Content Transfer Transferring content using Mac Finder Playing music on the player 4 740 674 12 1 Copyright 2018 Sony Corporation Use a computer on which Music Center for PC...

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Page 89: ...red music content is limited to private use only Use of music content for other purposes requires the permission of the copyright holders The use of a USB hub is only guaranteed when you use a self powered USB hub that carries an authorized logo While the player is connected to a computer via the charging case observe the following cautions Otherwise the player may not function properly Do not tur...

Page 90: ...usic Center for PC may not reboot normally Related Topic Installing Music Center for PC Windows Preparing music content Transferring content using Windows Explorer Playing music on the player Supported formats 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 90 ...

Page 91: ...ompatible file formats Note Observe the following precautions Otherwise the player may not be able to play the files Store the player inside the charging case Then connect the charging case to the computer via USB 1 Open the HEADSET folder as follows Windows 10 Open File Explorer from the Start menu Select HEADSET from the left pane Windows 8 1 Open File Explorer from Desktop Select HEADSET from t...

Page 92: ...er while files are transferring unnecessary files may remain on the player If the problem occurs transfer usable files back to the computer and reformat the player The use of a USB hub is only guaranteed when you use a self powered USB hub that carries an authorized logo While the player is connected to a computer via the charging case observe the following cautions Otherwise the player may not fu...

Page 93: ... copyright holders The use of a USB hub is only guaranteed when you use a self powered USB hub that carries an authorized logo While the player is connected to a computer via the charging case observe the following cautions Otherwise the player may not function properly Do not turn on the computer Do not restart the computer Do not wake the computer from sleep mode Use a computer on which Music Ce...

Page 94: ...talling Music Center for PC Windows Playing music on the player Supported formats 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 94 ...

Page 95: ... you connect the player to a computer via the charging case for a long period of time connect the computer to an AC power supply Use a computer on which Content Transfer has been installed 1 Launch Content Transfer 2 Store the player inside the charging case Then connect the charging case to the computer via USB 3 Open Finder or iTunes Then select the music content 4 Drag and drop the music conten...

Page 96: ...ly guaranteed when you use a self powered USB hub that carries an authorized logo While the player is connected to a computer via the charging case observe the following cautions Otherwise the player may not function properly Do not turn on the computer Do not restart the computer Do not wake the computer from sleep mode Do not shut down the computer Related Topic Installing Content Transfer Mac P...

Page 97: ... on compatible file formats Note Observe the following precautions Otherwise the player may not be able to play the files Do not change the names of the root folders such as MUSIC Do not transfer the files to folders other than MUSIC Do not disconnect the USB Type C cable during data transfer USB Type C cable supplied Do not format the memory of the player on the computer Store the player inside t...

Page 98: ...sable files back to the computer and reformat the player The use of a USB hub is only guaranteed when you use a self powered USB hub that carries an authorized logo While the player is connected to a computer via the charging case observe the following cautions Otherwise the player may not function properly Do not turn on the computer Do not restart the computer Do not wake the computer from sleep...

Page 99: ...t to the player using Music Center for PC Mac Create a playlist using iTunes and transfer it to the player using Content Transfer Hint For detailed instructions refer to the online Help information for each application Related Topic Transferring content from a Windows computer using Music Center for PC Transferring content from a Mac computer using Content Transfer 4 740 674 12 1 Copyright 2018 So...

Page 100: ...ation The player can play back music files stored in the first through eighth level of each folder Note Do not rename the following default folders Otherwise the player will not recognize the folders MUSIC 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 100 ...

Page 101: ...ou turn off the player while the Bluetooth function is active the Bluetooth function will turn on automatically the next time you turn on the player Note You will hear the voice guidance in the following situations Both units are on your ears Only the left unit is on your ear If you use the player in Player Mode while the Bluetooth function is on the playback time will be shorter than when the Blu...

Page 102: ...g music from a smartphone Playing music on the player 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 102 ...

Page 103: ... You can listen to the music on the player even when the Bluetooth function is on Player Mode Press the button quickly 3 times to switch to Player Mode Note that the playback time will be shorter than when you turn off the Bluetooth function and listen to the music on the player You can switch the mode only when the player is connected to the smartphone via the Bluetooth function You can also use ...

Page 104: ...o play music on the player http rd1 sony net help mdr mov0004 en Related Topic Creating a playlist on a computer Turning the power on or off Installing Music Center for PC Windows Preparing music content Transferring content from a Windows computer using Music Center for PC Transferring content using Windows Explorer Transferring content from a Mac computer using Content Transfer Transferring cont...

Page 105: ...nter for PC Mac Use Mac Finder or Content Transfer Hint Sample music is pre installed on the player Use application on a computer to delete the sample music Note When you delete music files using a computer do not delete or rename the root folder such as MUSIC Otherwise the player will not recognize the music files 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may b...

Page 106: ...t be heard well depending on the surrounding environment type of the music being played on the player or the volume level Be very careful when using the player in places where an inability to hear ambient sound would be dangerous such as on roads where there is car or bicycle traffic Ambient Sound Mode may not function properly if you use the player with earbuds that do not fit your ears Use earbu...

Page 107: ...ode will be stored You can only hear the voice guidance when you put the player on your left ear or on both ears When you use the player to talk on a smartphone via the Bluetooth function Ambient Sound Mode does not work You may not hear ambient sound clearly when you use the Swimming Earbuds In this case switch to the standard type earbuds Ambient sound cannot be heard clearly after you use the p...

Page 108: ... Ambient Sound Mode Installing Sony Headphones Connect 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 108 ...

Page 109: ...uick Sound Settings You can use Sony Headphones Connect to select the types of equalizer and Ambient Sound Mode For details on Sony Headphones Connect refer to the following URL http rd1 sony net help mdr hpc h_zz Note You can only hear the voice guidance when you put the player on your left ear or on both ears Related Topic Installing Sony Headphones Connect 4 740 674 12 1 Copyright 2018 Sony Cor...

Page 110: ...Preventing unintentional volume operations Put both units of the player on your ears You can use the AVLS function only when both units are on your ears 1 If you are playing music press the button to pause the playback If the Bluetooth function is active hold down the button for 2 seconds to turn off the Bluetooth function 2 While you hold down the button tap the sensor twice quickly within 2 seco...

Page 111: ...4 740 674 12 1 Copyright 2018 Sony Corporation 111 ...

Page 112: ...he charging case You may be able to solve the problem Note If the player is off and does not respond to operations store the player inside the charging case After a while remove the player from the charging case and then try restarting the player again Related Topic Restarting the charging case Hold down the buttons and for 30 seconds until the player restarts When the player restarts the lamps fl...

Page 113: ...Resetting and reformatting the player 4 740 674 12 1 Copyright 2018 Sony Corporation 113 ...

Page 114: ... the charging case while the case is in a charging state Charging does not start The charging lamp does not light up Related Topic Restarting the player Resetting and reformatting the player 4 740 674 12 1 Copyright 2018 Sony Corporation Press the RESTART button with a pen or a paper clip to restart the charging case 1 The contents of the Help Guide may be subject to change without notice due to u...

Page 115: ...factory preset values Bluetooth pairing information is deleted Data in the memory of the player is deleted music data pre installed data and so on Before you perform this operation save a backup copy of important data Pause playback 1 Make sure that the Bluetooth function is off 2 Hold down the button for 15 seconds The lamp will flash slowly 3 Release the button The lamp will light up 4 115 ...

Page 116: ... button twice quickly within 30 seconds after the lamp lights up The color of the lamp will change If you do not press the button twice quickly within 30 seconds reformatting will be canceled 5 Press the button while the lamp is lit up The lamp will flash quickly and reformatting will start When reformatting is complete the lamp and the player turn off 6 The contents of the Help Guide may be subje...

Page 117: ...re version of the player Open Information txt in the HEADSET folder on the computer You can check the following information 01 Model name 02 System software version Related Topic Updating the system software 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 117 ...

Page 118: ...xt immediately after the update To check the latest information after the update please remove the player from the charging case and then store it inside the charging case again Note While the system software is updating note the following Do not open the charging case Do not remove either of the units from the charging case If the system software fails to update the player will enter the followin...

Page 119: ...Related Topic Customer support website Restarting the player Resetting and reformatting the player Checking information on the player 4 740 674 12 1 Copyright 2018 Sony Corporation 119 ...

Page 120: ... especially during the summer Do not place the player in locations where it is exposed to vibration Do not drop the player from heights Do not apply a strong force or shock to the player Do not place the player in locations where there is magnetization For example do not place the player near a magnet speakers or a TV Do not turn on the player right after you move it from a cold environment to a w...

Page 121: ... case The charging case is not water resistant If you store the player when it is wet the charging case may malfunction Content that you record is for personal use only Under copyright law the content cannot be used without the permission of the copyright holder Notes on communication between the 2 units If you do not put the player properly on your ears the quality of communication between the 2 ...

Page 122: ...nded period of time Do not turn up the volume suddenly About the in ear headphones When you use in ear headphones with a high degree of adhesion note the following Otherwise you may damage your ears or eardrums Do not insert the earbuds forcefully into your ears Do not remove the earbuds from your ears suddenly When you take off the headphones move the earbuds up and down gently Do not sleep while...

Page 123: ...if the battery is leaking The battery liquid may cause burns or blindness If the liquid contacts your body or clothes wash the liquid off immediately with clean water 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 123 ...

Page 124: ...ce you have deleted the sample data from the player you cannot restore it We will not provide new sample data Sample data is not installed in some countries or regions 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 124 ...

Page 125: ...stove Do not use or leave the player in the following types of environment in high temperature locations with a temperature above 35 C 95 ºF such as under the blazing sun in a car in warm water or other high temperature and high humidity locations in a cold locations with a temperature below 5 C 23 ºF If you cannot avoid using the player in a location exposed to direct sunlight cover the player wi...

Page 126: ...ient sounds cannot be heard well after using the player in a pool or the ocean Repeatedly pat the parts around the buttons of the player softly against a dry cloth about 30 times Then place the player on a dry cloth at room temperature for 2 to 3 hours to ensure it is completely dry before the next use Related Topic Water resistant and dust proofing performance of the player Adjusting the volume P...

Page 127: ...e player and accessories at room temperature until they are completely dry before you start charging Do not use the charging case with wet hands Do not store the player inside the charging case when the player and the accessories are wet Related Topic Water resistant and dust proofing performance of the player Notes on charging the battery 4 740 674 12 1 Copyright 2018 Sony Corporation The content...

Page 128: ...harging case at temperatures from 5 C to 35 C 41 ºF to 95 ºF To prevent deterioration of the batteries charge the batteries of the player and the charging case at least once every 6 months You feel mild tingling against your ears particularly in dry air conditions This is a result of static electricity accumulated in the body This effect can be minimized by wearing clothes made from natural materi...

Page 129: ...player These substances may cause damage to the player such as discoloration or cracks Sound deterioration or loss may occur in the following situations Foreign substances such as earwax build up in the headphone sections Water gets inside the headphone sections Clean both units of the player according to the following procedure Remove salt and sand from the player immediately after you use it in ...

Page 130: ...you how to care the player http rd1 sony net help mdr mov0006 en Remove any moisture from the terminals and surface of the player with a soft dry cloth 5 Pat the headphone sections softly against a dry cloth about 20 times 6 Pat the areas around the buttons of the player softly against a dry cloth Repeat the patting about 30 times 7 Place the player on a dry cloth Then leave the player at room tem...

Page 131: ...4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 131 ...

Page 132: ... For customers in the US http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in Europe http www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may b...

Page 133: ...Headphone out Ambient Sound Mode Supported General USB Hi Speed USB USB 2 0 compliant Version Ver 4 0 Frequency band 2 4 GHz band 2 4000 GHz 2 4835 GHz Modulation method FHSS Other Compatible Bluetooth profiles 1 A2DP Advanced Audio Distribution Profile AVRCP Audio Video Remote Control Profile HFP HSP Hands Free Profile Headset Profile Supported Codec 2 SBC 3 AAC Bluetooth profiles are standardize...

Page 134: ...of the charging case Charging Time USB based charging Approx 2 5 hours Player Approx 3 5 hours Charging case Operating temperature 5 C to 35 C 23 ºF to 95 ºF Player 5 C to 35 C 41 ºF to 95 ºF Charging case Water resistance Dust proofing IP65 IP68 IEC 60529 or equivalent Player 1 Mass Approx 7 3 g 0 26 oz 2 Player not including the arc supporters Approx 75 g 2 65 oz Charging case with Swimming Earb...

Page 135: ...conditions of use and ambient temperature The battery life may become about 40 shorter when some of the sound quality settings are active 4 740 674 12 1 Copyright 2018 Sony Corporation MP3 128 kbps Ambient Sound Mode ON Approx 4 hours Ambient Sound Mode OFF Approx 6 hours WAV 44 1 kHz 16 bit Ambient Sound Mode ON Approx 4 hours Ambient Sound Mode OFF Approx 6 hours Music playback time Ambient Soun...

Page 136: ... Approx Note The approximate numbers are based on 4 minute a song 4 740 674 12 1 Copyright 2018 Sony Corporation MP3 128 kbps 920 songs WAV 44 1 kHz 16 bit 80 songs The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 136 ...

Page 137: ...wav 1411 kbps 44 1 kHz AAC mp4 m4a 3gp 16 kbps 320 kbps 8 kHz 48kHz Note Sampling frequency may not correspond to all encoders Copyright protected files cannot be played back Non standard bit rates or non guaranteed bit rates are included depending on the Sampling frequency 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to ...

Page 138: ... 7 macOS v10 10 10 13 Note You need an Internet connection to download computer applications We do not guarantee operation for all computers 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 138 ...

Page 139: ...ts charge the batteries for 10 minutes or longer using the charging case Once the lamps light up during charging you can use the player If the lamps do not light up the battery level of the charging case is low In this case charge the charging case Related Topic Turning the power on or off Restarting the player Restarting the charging case Charging the battery 4 740 674 12 1 Copyright 2018 Sony Co...

Page 140: ...Repeat these actions several times If the problem persists do the following Clean the terminals of the player with gentle running tap water Remove any moisture from the terminals and surface of the player with a soft dry cloth The charging case may not be working correctly Press the RESTART button on the charging case with a pen or a paper clip to restart the charging case Depending on the USB AC ...

Page 141: ...s will gradually decrease the capacity of the batteries As a result the batteries may become depleted quickly even after they are fully charged The batteries can be charged approximately 500 times on average However the battery lifespan depends on the temperature and usage environment When the life of fully charged batteries become half as short as normal consider replacing the batteries To replac...

Page 142: ...times If the terminals of the player are dirty the computer may not recognize the player In this case remove any dirt from the terminals of the player with gentle running tap water 1 Disconnect the charging case and the player from the computer and then restart the computer 2 Restart the player Remove the player from the charging case Hold down the buttons and for 30 seconds until the player resta...

Page 143: ...ere are active background programs on the computer such as antivirus software the computer may not recognize the player in the charging case Terminate the background programs before you connect the player to the computer via the charging case For details on how to terminate background programs refer to the following Check the help information for each program Contact the manufacturer of the progra...

Page 144: ... the player on your ears again Remove the earbuds and arc supporters from both units 1 Rinse the terminals and the mesh sheet of the player with gentle running tap water If the terminals and the mesh sheet are not clean wet a soft brush such as a toothbrush with water and clean them Do not apply strong force to the mesh sheet Doing so may damage the mesh sheet 2 Remove any moisture from the termin...

Page 145: ...4 740 674 12 1 Copyright 2018 Sony Corporation 145 ...

Page 146: ... alphabetical characters Single byte Katakana Related Topic Transferring content using Windows Explorer Transferring content using Mac Finder 4 740 674 12 1 Copyright 2018 Sony Corporation Store the player inside the charging case 1 Connect the charging case to a computer via USB 2 On the computer open Computer HEADSET On a Mac computer open HEADSET from the desktop 3 Open MUSIC in HEADSET 4 Add a...

Page 147: ...ter and set the playback mode to Play Mode Off For details on Sony Music Center refer to the following URL http www sony net smcqa Related Topic Installing Sony Music Center 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates to the product s specifications 147 ...

Page 148: ... the player with the Bluetooth device iPhone etc again Sometimes old pairing information remains on the Bluetooth device In this case you cannot pair the player and the device You need to delete the pairing information for the player from the Bluetooth device After deletion pair the player and the Bluetooth device again Related Topic Connecting the player to an unpaired Android smartphone for the ...

Page 149: ...yer The Bluetooth device is in sleep mode Cancel the sleep mode The Bluetooth connection has been terminated Reestablish the Bluetooth connection If the pairing information for the player has been deleted from the Bluetooth device pair the player with the Bluetooth device again Related Topic Turning the Bluetooth function on or off Connecting the player to an unpaired Android smartphone for the fi...

Page 150: ... it from the case The one touch connection NFC may fail depending on the smartphone If the one touch connection repeatedly fails turn on the Bluetooth function of the smartphone to connect the smartphone to the player You cannot make a one touch connection NFC while you charge the batteries because the player cannot be turned on while the batteries are charging Finish charging first and then make ...

Page 151: ...ireless playback quality settings or lock the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions for the transmitting device Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency 2 4 GHz If you use the player near a Wi Fi device microwave interference may occur and cause noise or audio dropout or disable the communications In this ...

Page 152: ...cted device if the volume is too low Check the audio settings of the Bluetooth device to make sure that the player outputs sound during a call Re establish the connection using the Bluetooth device Select HFP or HSP for the profile Related Topic Adjusting the volume 4 740 674 12 1 Copyright 2018 Sony Corporation The contents of the Help Guide may be subject to change without notice due to updates ...

Page 153: ...een adheres to the player These substances may cause damage to the player such as discoloration or cracks Sound deterioration or loss may occur in the following situations Foreign substances such as earwax build up in the headphone sections Water gets inside the headphone sections Clean both units of the player according to the following procedure Remove the earbuds and arc supporters from both un...

Page 154: ...ou how to care the player http rd1 sony net help mdr mov0006 en 4 740 674 12 1 Copyright 2018 Sony Corporation Pat the areas around the buttons of the player softly against a dry cloth Repeat the patting about 30 times 5 Place the player on a dry cloth Then leave the player at room temperature for 2 to 3 hours 6 Store the player in the charging case once the player is completely dry 7 The contents...

Page 155: ...en remove the player from the charging case again Hold down the buttons on both units of the player for 30 seconds to restart The tap sensors may not respond if you tap them lightly In this case tap the tap sensors slightly more forcefully Related Topic Preventing unintentional volume operations Restarting the player 4 740 674 12 1 Copyright 2018 Sony Corporation Put both units on your ears 1 If t...

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