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Sony WF-1000XM4, Manual

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Sony WF-1000XM4 Manual Download Page 133

Help Guide

Wireless Noise Canceling Stereo Headset

WF-1000XM4

Earbud tips are damaged or lost.

To change the earbud tips with new ones, purchase the EP-NI1000S/EP-NI1000M/EP-NI1000L (*) sold separately.

To protect the earbud tips from quick deterioration, follow the precautions below to continue using
them.

When the earbud tips become dirty, do not wash them in water, but wipe off the dirt using a dry cloth. Do not use
alcohol, etc. Doing so may quicken the deterioration.
Do not pull on the polyurethane foam portion of the earbud tip. If it is separated from the earbud tip, it will not
function.
Do not subject the polyurethane foam portion of the earbud tip to pressure for over long periods of time. It may cause
deformation and it may be difficult to return the earbud tip to the original shape.
When the earbud tips get soaked, drain the liquid well, and make sure that the earbud tips are dried before use or
storage.

5-027-983-11(1) Copyright 2021 Sony Corporation

May not be supported in some countries or regions.

*

133

Summary of Contents for WF-1000XM4

Page 1: ...y Headphones Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Replacing the earbud tips When you have finished using the headset Parts and controls Location and function of parts About the indicator 1 ...

Page 2: ...d smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting ...

Page 3: ...istening to ambient sound quickly Quick Attention Mode Speaking with someone while wearing the headset Speak to Chat Sound quality mode About the sound quality mode Supported codecs About the DSEE Extreme function Making phone calls Receiving a call Making a call Functions for a phone call Making a video call on your computer Disconnecting Bluetooth connection after use Using the voice assist func...

Page 4: ...vailable operating time is short the battery power does not last long Charging time is too long Charging cannot be done even if the charging case is connected to a computer The remaining battery charge of the headset is not displayed on the screen of smartphone Sound No sound Low sound level There is a difference in volume between the left and right units insufficient low frequency sound Low sound...

Page 5: ...ice from callers your voice does not reach the person during a call your voice is low on the caller s side Others Earbud tips are damaged or lost Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5 ...

Page 6: ...eless technology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 027 983 11 1 Copyright 2021 Sony Corporation 6 ...

Page 7: ...available on the smartphone connected to the headset even if you operate the touch sensor on the headset unit to which the Amazon Alexa feature is assigned Either your mobile device isn t connected or you need to open the Alexa App and try again You will hear voice guidance from the left and right units of the headset in the following situations When only one unit of the headset is worn on your ea...

Page 8: ...0 S EP NI1000 M EP NI1000 L 2 each M sized earbud tips come attached to the left and right units of the headset at the time of purchase The size of the earbud tips can be determined based on the color of the inside of the earbud tips S size orange M size green L size light blue Charging case 1 Note Earbud tips are consumables If the earbud tips are damaged and need replacing contact your nearest S...

Page 9: ...ger ones to the smaller ones The size of the left and right earbud tips may be different The Sony Headphones Connect app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect Check if the headset is properly worn on your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible Noise i...

Page 10: ...ke sure that the earbud tips are dried before use or storage The foam materials used in the earbud tips deteriorate through long term use and storage Replace the earbud tips if the deterioration results in reduced performance The varying sizes of the holes on the polyurethane foam portion of the earbud tip have no effect on the sound quality You may hear a cracking noise in your ears when wearing ...

Page 11: ...iately wipe off any perspiration or water on the charging port after use When the charging ports of the headset or charging case get dirty wipe them clean with a soft dry cloth When the headset gets wet Use a soft dry cloth to wipe off any water that gets on the headset 1 Remove the earbud tips position the sound conduits and the air holes downward and shake several times to get the water out 2 Tu...

Page 12: ...5 027 983 11 1 Copyright 2021 Sony Corporation After completing these steps leave the headset to dry in room temperature 4 12 ...

Page 13: ...hones left right 1 Touch sensors left right 2 Microphones left right 3 Charging ports left right 4 Earbud tips left right 5 IR sensors 6 left mark 7 Tactile dot There is a tactile dot on the left unit 8 right mark 9 Built in antennas left right A Bluetooth antenna is built into each left or right unit of the headset 10 13 ...

Page 14: ...oration Lid 1 Indicator Shows the charging state 2 USB Type C port Using the supplied USB Type C cable connect the charging case to a computer or to an AC outlet via a commercially available USB AC adaptor to simultaneously charge both the headset and the charging case 3 Contact surface for the Qi charging 4 14 ...

Page 15: ...r less When the headset is not stored in the charging case and the remaining battery charge of the charging case is 30 or less lights up in orange for about 6 seconds When the headset is removed from the charging case or when the headset is stored in the charging case the indicator lights up as follows depending on the remaining battery charge When the headset is stored in the charging case and th...

Page 16: ...tializing the headset to restore factory settings Hint When the headset is worn you can check various statuses of the headset by the voice guidance Related Topic Charging Checking the remaining battery charge What you can do with the Sony Headphones Connect app Resetting the headset About the voice guidance Initializing the headset to restore factory settings 5 027 983 11 1 Copyright 2021 Sony Cor...

Page 17: ...left mark into your left ear and the headset unit with the right mark into your right ear The left unit has a tactile dot Be careful not to come in contact with the touch sensor when you wear the headset on your ears A Tactile dot B Touch sensors left right 1 Adjust the fit of the headset to your ears Twist the headset unit to fit it snugly into the ear canal and adjust the positioning of the head...

Page 18: ...as well as control the touch sensors and voice guidance When the headset is worn You can use the touch sensors to play music make and receive calls etc You will hear a voice guidance corresponding to the operation and status When the headset is removed When you listen to music while wearing both headset units in your ears the headset will pause music playback if one or both headset units are remov...

Page 19: ...onnect app Note When you play music or other stereo audio while wearing only one unit you will hear monaural sound with the left and right channels mixed The Google Assistant or Amazon Alexa feature can be assigned to the headset unit for which the touch sensor has the music playback function assigned When you want to use the Google Assistant or Amazon Alexa feature on either unit of the headset a...

Page 20: ...itch the noise canceling function and Ambient Sound Mode To play or pause music Tap twice To receive or end a call To skip to the beginning of the next track To receive or end a call Tap 3 times To skip to the beginning of the previous track or the current track during playback Hold your finger to the touch sensor To activate the Quick Attention Mode To use or cancel the voice assist function Siri...

Page 21: ...d initialize the headset Note You cannot operate the touch sensors when not wearing the headset If you disable the wearing detection automatic power off function on the Sony Headphones Connect app the touch sensors can be operated even when the headset is not worn When you make initial settings for the Google Assistant on your smartphone the function assignments to the touch sensors may change aut...

Page 22: ...t the headset into the charging case Put the left unit of the headset the unit with the tactile dot back into the left hole of the charging case and put the right unit of the headset back into the right hole of the charging case Each unit of the headset will be set to the correct position in the charging case by the built in magnet Close the lid of the charging case after setting the headset into ...

Page 23: ...ters Operations using a custom built or homebuilt computer are not guaranteed Wireless charging Wireless charging is available using a commercially available wireless charging pad that meets the Qi standard Close the lid of the charging case and place it on the wireless charging pad with the SONY logo of the charging case facing upward to charge When charging refer to the operating instructions su...

Page 24: ...ked vehicle When connecting the charging case to a computer use only the supplied USB Type C cable and be sure to directly connect them Charging will not be properly completed when the charging case is connected through a USB hub Do not attach metallic objects such as stickers made from material containing metal on the wireless charging pad or the charging case Doing so may cause fires burns or in...

Page 25: ...the devices 30 cm 11 81 in or more away from the wireless charging pad The charging case may not be detected correctly and charging may not be performed Related Topic About the indicator About the voice guidance Checking the remaining battery charge 5 027 983 11 1 Copyright 2021 Sony Corporation 25 ...

Page 26: ...ode Available operating time LDAC AUTO Noise canceling function ON Max 3 5 hours LDAC AUTO Ambient Sound Mode ON Max 3 5 hours LDAC AUTO OFF Max 4 hours LDAC OFF Noise canceling function ON Max 5 hours LDAC OFF Ambient Sound Mode ON Max 4 5 hours LDAC OFF OFF Max 6 hours AAC AUTO Noise canceling function ON Max 6 hours AAC AUTO Ambient Sound Mode ON Max 6 hours AAC AUTO OFF Max 8 hours AAC OFF Noi...

Page 27: ... and the conditions of use the speed of the battery consumption may vary between the left and right units but this is not a malfunction Related Topic Supported codecs About the DSEE Extreme function What you can do with the Sony Headphones Connect app 5 027 983 11 1 Copyright 2021 Sony Corporation Noise canceling function Ambient Sound Mode Available operating time Noise canceling function ON Max ...

Page 28: ...ouch over an HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset The approximate remaining charge is shown at 10 different levels B through E are display examples B 100 C 70 D 50 E 10 or lower requires charging The remaining battery charge of the headset is also ...

Page 29: ... does not light up the remaining battery charge of the charging case is at 0 The headset cannot be charged with the charging case in this case Hint You can also check the remaining battery charge of the headset and the charging case with the Sony Headphones Connect app Android smartphones and iPhone iPod touch both support this app Note The remaining battery charge may not be properly displayed im...

Page 30: ...on In the factory settings the noise canceling function is turned on automatically If the noise canceling settings were changed when the headset was used last the settings are retained When both headset units are removed from the charging case the connection is established between the left and right units The headset goes into Bluetooth pairing mode when turning on the headset for the first time a...

Page 31: ...Charge the charging case Related Topic Charging Turning on the headset What you can do with the Sony Headphones Connect app 5 027 983 11 1 Copyright 2021 Sony Corporation Set the headset into the charging case Put the left unit of the headset the unit with the tactile dot back into the left hole of the charging case and put the right unit of the headset back into the right hole of the charging cas...

Page 32: ...airing To use the Bluetooth function both of the connecting devices must be registered in advance The operation to register a device is called device registration pairing Pair the headset and the device manually Connecting to a paired device Once a device and the headset are paired there is no need to pair them again Connect to devices already paired with the headset using the methods necessary fo...

Page 33: ...elp mdr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with th...

Page 34: ...on automatically 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case put the headset units into both ears and proceed to step 3 When you pair a second or sub...

Page 35: ...ging case and start the operation again from step 1 Unlock the screen of the Android smartphone if it is locked 3 Find the headset on the Android smartphone 4 Select Settings Device connection Bluetooth 1 Touch the switch to turn on the Bluetooth function 2 Touch WF 1000XM4 If Passkey input is required input 0000 The headset and smartphone are paired and connected with each other You will hear the...

Page 36: ...et has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connectio...

Page 37: ...eadset units into both ears If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from both headset units Check the connection status on the Android smartphone If it is not connected proceed to step 4 3 Display the devices paired with the Android smartphone 4 Select Settings Device connection Bluetooth 1 Touch the switch to...

Page 38: ...ne to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to m...

Page 39: ... Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case put the headset units into both ears and proceed to step 3 When you pair a second or subsequent device if ...

Page 40: ... screen of the iPhone if it is locked 3 Find the headset on the iPhone 4 Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on the Bluetooth function 3 Touch WF 1000XM4 If Passkey input is required input 0000 The headset and iPhone are paired and connected with each other You will hear the voice guidance say Bluetooth connected from both headset units If they are not connected see Connec...

Page 41: ...ritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 p...

Page 42: ...the headset units into both ears If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from both headset units Check the connection status on the iPhone If it is not connected proceed to step 4 3 Display the devices paired with the iPhone 4 Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on the Bluetooth functi...

Page 43: ... iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device ...

Page 44: ... operating instructions supplied with the computer If your OS version is Windows 10 version 1803 or later the Swift Pair function will make pairing easier To use the Swift Pair function click Start button Settings Devices Bluetooth other devices and check Show notifications to connect using Swift Pair Remove both units of the headset from the charging case The headset turns on automatically 1 Ente...

Page 45: ...set units Wake the computer up if the computer is in standby sleep or hibernation mode 3 Register the headset using the computer To connect using the Swift Pair function Select Connect from the pop up menu displayed on your computer screen To connect without using the Swift Pair function 4 Click the Start button then Settings 1 Click Devices 2 45 ...

Page 46: ...t is required input 0000 The headset and computer are paired and connected with each other Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WF 1000XM4 3 Click Pair 4 46 ...

Page 47: ...ormation for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to mak...

Page 48: ...th adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Remove both units of the headset from the charging case The headset turns on automatically 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pair...

Page 49: ...p or hibernation mode 3 Register the headset using the computer 4 Move the mouse pointer to the top right corner of the screen when using a touch panel swipe from the right edge of the screen then select Settings from the Charm Bar 1 Select Change PC Settings of the Settings charm 2 Select PC and devices of the PC Settings screen 3 49 ...

Page 50: ...d connected with each other You will hear the voice guidance say Bluetooth connected from both headset units If they are not connected see Connecting to a paired computer Windows 8 1 If WF 1000XM4 does not appear on the computer screen try again from the beginning of step 4 Select Bluetooth 4 Select WF 1000XM4 then select Pair 5 A Passkey may be called Passcode PIN code PIN number or Password 50 ...

Page 51: ...evice with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with mul...

Page 52: ...uetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Remove both units of the headset from the charging case The headset turns on automatically 1 Enter pairing mode on this headset When you pair the headset with a device...

Page 53: ...key input is required input 0000 The headset and computer are paired and connected with each other You will hear the voice guidance say Bluetooth connected from both headset units If they are not connected see Connecting to a paired computer Mac 4 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Select WF 1000XM4 of the Bluetooth screen and click Connec...

Page 54: ...evice When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wear...

Page 55: ... computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically 2 Put the headset units into both ears If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from both headset units Check the connection status on the computer If it is not connected proceed to s...

Page 56: ...le For more details refer to the operating instructions supplied with the computer Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected from both headset units 3 56 ...

Page 57: ... function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connecti...

Page 58: ...computer Wake the computer up if the computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically 2 Put the headset units into both ears If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from both headset units Check the connection status on the computer...

Page 59: ...ayed on the Sound screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected from both headset units 5 59 ...

Page 60: ...urning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset Using o...

Page 61: ...r to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically 2 Put the headset units into both ears If the headset has automatically connected to the last connected device yo...

Page 62: ...luetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power Click WF 1000XM4 on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu You will hear the voice guidance say Bluetooth con...

Page 63: ...fer to the operating instructions supplied with the computer Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 027 983 11 1 Copyright 2021 Sony Corporation 63 ...

Page 64: ...automatically 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case put the headset units into both ears and proceed to step 3 When you pair a second or subseq...

Page 65: ...ll of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to mus...

Page 66: ... the Bluetooth device Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Remove the headset from the charging case The headset turns on automatically 1 Put the headset units int...

Page 67: ...5 027 983 11 1 Copyright 2021 Sony Corporation 67 ...

Page 68: ...adjust the volume etc The operation may vary depending on the Bluetooth device Refer to the operating instructions supplied with the Bluetooth device Put the headset units into both ears Put the headset unit with the left mark into your left ear and the headset unit with the right mark into your right ear The left unit has a tactile dot Be careful not to come in contact with the touch sensor when ...

Page 69: ...e right unit to play music When only the left unit is worn on your ear operate the connected device to play music When you are listening to music with only one unit if you put the other unit into the other ear you can listen to music with both units Note In the factory settings you cannot adjust the volume on the headset Adjust the volume on the connected device If you are unable to adjust the vol...

Page 70: ...t track Tap the touch sensor twice quickly with an interval of about 0 3 seconds Skip to the beginning of the previous track or the current track during playback Tap the touch sensor 3 times quickly with an interval of about 0 3 seconds When the volume adjustment function has been assigned to the touch sensor using the Sony Headphones Connect app you can perform the following operations using the ...

Page 71: ...me in the app When you use the Sony Headphones Connect app you can assign the volume adjustment function on the touch sensor of the headset If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset The available functions may vary depending on the connected device the music software or app used In some cases it may operate differently or may ...

Page 72: ...nate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 027 983 11 1 Copyright 2021 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected from both headset units 1 Set the headset into the charging case The headset turns off 2 72 ...

Page 73: ...celing function works primarily on noise in the low frequency band such as vehicles and air conditioning Although noise is reduced it is not completely canceled When you use the headset in a car or a bus noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover the microphones on ...

Page 74: ... Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Noise canceling function OFF Ambient Sound Mode OFF When only one unit of the headset is worn the Ambient Sound Mode is set to ON even if the headset was set to the noise canceling function when you used the headset last Putting on both headset units will automatically turn on the noise canceling function Remove the h...

Page 75: ...oise canceling function may not work correctly Put the headset properly into your ears Related Topic About the voice guidance Wearing the headset Turning on the headset What is noise canceling Listening to ambient sound during music playback Ambient Sound Mode What you can do with the Sony Headphones Connect app 5 027 983 11 1 Copyright 2021 Sony Corporation 75 ...

Page 76: ...the Ambient Sound Mode Each time you tap the function switches as follows Noise canceling function ON You will hear the voice guidance say Noise canceling Ambient Sound Mode ON You will hear the voice guidance say Ambient sound About the instruction manual video Watch the video to find out how to use the Ambient Sound Mode https rd1 sony net help mdr mov0023 h_zz Hint Ambient Sound Mode settings c...

Page 77: ...red the effect of noise canceling function or Ambient Sound Mode may not perform properly or a beeping sound feedback may occur If any of this is the case remove your hands etc from the left and right microphones This headset is equipped with the function to detect a beeping sound feedback and cancel the sound in a short time In rare cases the noise canceling function or the Ambient Sound Mode may...

Page 78: ...o find out how to use the Quick Attention Mode https rd1 sony net help mdr mov0024 h_zz Note Depending on the ambient condition and the type volume of audio playback the ambient sounds may not be heard even when using the Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the h...

Page 79: ...p mdr mov0025 h_zz Hint The Speak to Chat mode also ends in the following instance When both units of the headset are removed while the wearing detection automatic power off function is enabled When you use the Sony Headphones Connect app you can change the sensitivity of the automatic audio detection and change the time until the Speak to Chat mode ends in addition to switch the mode between enab...

Page 80: ...Related Topic What you can do with the Sony Headphones Connect app 5 027 983 11 1 Copyright 2021 Sony Corporation 80 ...

Page 81: ...want to prioritize the sound quality select the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the hea...

Page 82: ...pproximately 3 times more data than those other technologies to be transmitted over a Bluetooth wireless network with unprecedented sound quality employing efficient coding and optimized packetization When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec When you want to play back mus...

Page 83: ... frequency responses of the original sound source lost during compression You can switch the settings with the Sony Headphones Connect app Note When DSEE Extreme is set to Enable ON the available operating time is reduced Related Topic What you can do with the Sony Headphones Connect app Available operating time 5 027 983 11 1 Copyright 2021 Sony Corporation 83 ...

Page 84: ...en an incoming call arrives a ring tone will be heard from the headset You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone via Bluetooth connection befor...

Page 85: ... is too close to the headset Your voice will be heard from the headset through the headset s microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Even when the volume adjustment function has been assigned to the touch sensor you cannot adjust the volume on the headset during a call Adjust the...

Page 86: ...o a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses You can talk using the microphones on the headset A Microphones left right If no dial tone is heard via the headset Use your smartphone or mobile phone to switch...

Page 87: ...will be heard from the headset through the headset s microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Even when the volume adjustment function has been assigned to the touch sensor you cannot adjust the volume on the headset during a call Adjust the volume on the connected device If you a...

Page 88: ...the voice dial function of the smartphone mobile phone or activate the Google app on the Android smartphone or Siri on the iPhone Outgoing call You can use the touch sensor on either the left or right unit to perform the following operations When only one unit of the headset is worn on your ear operate the headset on the unit that is worn Tap the touch sensor twice quickly with an interval of abou...

Page 89: ...phone mobile phone Supported profile HSP Headset Profile You can use the touch sensor on either the left or right unit to perform the following operations When only one unit of the headset is worn on your ear operate the headset on the unit that is worn Outgoing call Tap the touch sensor twice quickly to cancel an outgoing call Incoming call Tap the touch sensor twice quickly to answer a call Duri...

Page 90: ...ng and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connect the headset to your computer via Bluetooth connection 1 Launch the video calling application on your computer 2 Check the settings of the video calling application When you make a video call on your computer select calling connections HFP HSP and not music playback connections A2DP If you select music ...

Page 91: ...g to a paired computer Windows 8 1 Connecting to a paired computer Mac Disconnecting Bluetooth connection after use Speaking with someone while wearing the headset Speak to Chat Customer support websites 5 027 983 11 1 Copyright 2021 Sony Corporation 91 ...

Page 92: ...nate automatically depending on the Bluetooth device Related Topic Turning off the headset 5 027 983 11 1 Copyright 2021 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When disconnected you will hear the voice guidance say Bluetooth disconnected from both headset units 1 Set the headset into the charging case The headset turns off 2 92 ...

Page 93: ...s the Google Assistant feature The Google Assistant can be assigned to the headset unit to which the music playback function is assigned You can change the function assignments to the touch sensors of both the left and right units using the Sony Headphones Connect app When using the Google Assistant for the first time open the Google Assistant app and touch Finish headphones setup on the Conversat...

Page 94: ...ned to the headset unit of which touch sensor has the music playback function assigned When you want to use the Google Assistant feature on either unit of the headset assign the music playback function to the headset unit you want to use and then assign the Google Assistant feature On the headset unit to which the music playback function is not assigned the Google Assistant feature cannot be used ...

Page 95: ...gned to the headset unit to which the music playback function is assigned You can change the function assignments to the touch sensors of both the left and right units using the Sony Headphones Connect app When you use Amazon Alexa for the first time you will need to login with your Amazon account and proceed to step 3 to set up your headset to the Amazon Alexa app If you have already set up Amazo...

Page 96: ...E DEVICES the headset is not connected to the smartphone via Bluetooth connection Connect the headset to the smartphone via Bluetooth connection 3 On the Set up Alexa on your WF 1000XM4 screen touch CONTINUE 4 If the This will override the current voice assistant on this accessory screen appears touch CONTINUE 5 96 ...

Page 97: ...the left unit of the headset or on the right unit if only the right unit of the headset was worn for the initial settings is changed to Amazon Alexa On the Setup Complete screen touch DONE 6 Operate the touch sensor to which the Amazon Alexa feature is assigned to use Amazon Alexa A Touch sensors left right B Microphones left right Hold your finger to the touch sensor to input a voice command Exam...

Page 98: ...music playback function assigned When you want to use the Amazon Alexa feature on either unit of the headset assign the music playback function to the headset unit you want to use and then assign the Amazon Alexa feature On the headset unit to which the music playback function is not assigned the Amazon Alexa feature cannot be used You can change the function assignments to the touch sensors of bo...

Page 99: ...oogle app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Put the headset units into your ears and connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is in standby or play...

Page 100: ...e Android smartphone s Ok Google setting is on When using the voice assist function your voice will be heard from the headset through the headset s microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or applica...

Page 101: ...ating instructions or support website of the iPhone 1 Put the headset units into your ears and connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or playing music hold your finger to the touch sensor on the right unit for about 2 seconds Siri is activated 3 Make a request to Siri through the headset s microphones A Microphones left right For details on the a...

Page 102: ...heard from the headset through the headset s microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Siri may not be activated depending on specifications of the smartphone or application version 5 027 983 11 1 Copyright 2021 Sony Corporation 102 ...

Page 103: ...he Equalizer setting Set the DSEE Extreme completion for high range sound function Adjust the noise canceling function and Ambient Sound Mode ambient sound control Select the switching pattern when changing the noise canceling function Ambient Sound Mode from the headset Use auto adjustment of the noise canceling function by behavior recognition Adaptive Sound Control Set the automatic wind noise ...

Page 104: ...About the touch sensor Wearing the headset About the DSEE Extreme function Speaking with someone while wearing the headset Speak to Chat 5 027 983 11 1 Copyright 2021 Sony Corporation 104 ...

Page 105: ...Connect app 5 027 983 11 1 Copyright 2021 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 105 ...

Page 106: ...ones Connect app You can access the latest support information from the Sony Headphones Connect app 5 027 983 11 1 Copyright 2021 Sony Corporation Select Help on the Sony Headphones Connect app screen 1 The Headphones Connect Help screen appears and support information is displayed 2 Select the desired item 3 106 ...

Page 107: ...onnected to it turn off all the Bluetooth devices until the update is complete Software cannot be updated when the mobile device is connected with other devices compatible with Bluetooth Low Energy such as wearable devices smart watches etc Note the following if the update cannot be completed Close all the apps installed on the mobile device except the Sony Headphones Connect app Fully charge the ...

Page 108: ... Bluetooth devices connected with the headset must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different control methods display or operation When usi...

Page 109: ...ticularly dirty soak a cloth in a dilute solution of neutral detergent and wring it well before wiping Do not use solvents such as thinner benzene or alcohol as they may damage the surface Do not use the headset near medical devices Radio waves can affect cardiac pacemakers and medical devices Do not use the headset in crowded places such as crowded trains or inside a medical institution The heads...

Page 110: ...s resulting from water immersion caused by customer misuse are not covered by the warranty To maintain water resistant performance Carefully note the precautions below to ensure proper use of the headset Do not splash water forcibly into the sound output holes Do not drop the headset into water and do not use underwater Do not allow the headset to remain wet in a cold environment as the water may ...

Page 111: ... them clean with a soft dry cloth Do not wash pants or shirts with the headset units left in the pockets If the headset is cracked or deformed refrain from using the headset near water or contact your nearest Sony dealer 5 027 983 11 1 Copyright 2021 Sony Corporation 111 ...

Page 112: ...customers under requirement by the owner of copyright for the software Please read the contents of the license Access the following URL for the contents of the license https rd1 sony net help mdr sl 21 Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these so...

Page 113: ...ther countries and is used under license Google Android and Google Play are trademarks of Google LLC Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The LDAC name and logo are trademarks of Sony Corporation U...

Page 114: ... in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 027 983 11 1 Copyright 2021 Sony Corporation 114 ...

Page 115: ...esolve some issues by charging the headset battery Restart the device that is being connected to the headset You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue...

Page 116: ...nction assigned When you want to use the Google Assistant or Amazon Alexa feature on either unit of the headset assign the music playback function to the headset unit you want to use and then assign the Google Assistant or the Amazon Alexa feature On the headset unit to which the music playback function is not assigned the Google Assistant or Amazon Alexa feature cannot be used You can change the ...

Page 117: ...ot charge with the supplied charging case Be sure to use the supplied earbud tips when charging When the charging ports of the headset or the charging case get dirty the headset may not charge Clean the charging ports with a soft dry cloth It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range Whil...

Page 118: ...tooth playback Priority on sound quality Depending on the settings of various functions and the conditions of use the speed of the battery consumption may vary between the left and right units but this is not a malfunction When you have finished using the headset be sure to keep the headset in the charging case If the headset is placed in the pockets etc the headset recognizes that the headset is ...

Page 119: ...is not a malfunction It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range When charging wirelessly charging may slow down or stop if the charging case becomes misaligned with the wireless charging pad When charging wirelessly charging may slow down or stop at high or low temperatures depending on...

Page 120: ...harging case and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Restart the computer and try the USB connection procedure again in cases other than those stated above Related Topic Resetting the headset Initializing the headset to restore factory settings...

Page 121: ...one iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 027 983 11 1 Copyright 2021 Sony Corporation 121 ...

Page 122: ...he headset assign the music playback function to the headset unit you want to use and then assign the Google Assistant or the Amazon Alexa feature On the headset unit to which the music playback function is not assigned the Google Assistant or Amazon Alexa feature cannot be used You can change the function assignments to the touch sensors of both the left and right units using the Sony Headphones ...

Page 123: ...e headset once again The sound conduits sound output tubes air holes and microphone holes in 2 locations of the headset are not completely watertight If any water droplets are left in the sound conduits air holes or microphone holes in 2 locations sound level becomes low temporarily but this is not a malfunction See When you have finished using the headset and dry the headset before use Reset the ...

Page 124: ...Change the earbud tips to ones that fit more snugly in your ears When changing the earbud tips try the earbud tip sizes in order from the larger ones to the smaller ones The size of the left and right earbud tips may be different The Sony Headphones Connect app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect Check if the heads...

Page 125: ...he volume of the connected device if it is too loud Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected de...

Page 126: ...l between the headset and the Bluetooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc Where there are other wireless communication audio devices or other people nearby such as in train station premises or on a crowded train If you are enjoying music with your smartphone the situation may be improved by closing unnecessary apps or restarti...

Page 127: ... malfunction See When you have finished using the headset and dry the headset before use When the Adaptive Sound Control function is turned on the headset detects the wearer s actions and adjusts the noise canceling function automatically When this setting is changed music may pause momentarily and an alert sound may be heard This sound notifies you that the setting has been changed If you want to...

Page 128: ... to achieve the optimal noise cancellation effect Check if the headset is properly worn on your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices When the ...

Page 129: ...e for about 5 seconds to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Restart the connected device such as a smartphone or a computer you use a...

Page 130: ...onnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset and the device again Reset the headset Initialize the headset a...

Page 131: ...ng the very center of the touch sensor If the rim of the touch sensor is touched the headset may not operate Tap the touch sensor with the ball of your finger If you tap with your nail or fingertip the headset may not operate Tap the touch sensor while holding the headset between your thumb and middle finger If the headset moves when you tap the touch sensor the headset may not operate When you ch...

Page 132: ...ing Change the earbud tips to ones that fit more snugly in your ears When changing the earbud tips try the earbud tip sizes in order from the larger ones to the smaller ones The size of the left and right earbud tips may be different The Sony Headphones Connect app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect Check if the h...

Page 133: ...not use alcohol etc Doing so may quicken the deterioration Do not pull on the polyurethane foam portion of the earbud tip If it is separated from the earbud tip it will not function Do not subject the polyurethane foam portion of the earbud tip to pressure for over long periods of time It may cause deformation and it may be difficult to return the earbud tip to the original shape When the earbud t...

Page 134: ...adset into the charging case 1 Connect the charging case to an AC outlet Use the supplied USB Type C cable and a commercially available USB AC adaptor 2 Open and close the lid of the charging case more than 5 times within 20 seconds The indicator red of the charging case starts flashing When the resetting is complete the indicator green of the charging case flashes 4 times 3 Remove the headset uni...

Page 135: ...rectly even after resetting initialize the headset to restore factory settings About the instruction manual video Watch the video to find out how to reset https rd1 sony net help mdr mov0026 h_zz Related Topic Initializing the headset to restore factory settings 5 027 983 11 1 Copyright 2021 Sony Corporation 135 ...

Page 136: ...set into the charging case Leave the lid of the charging case open after setting the headset 1 Hold your fingers to the touch sensors on both the left and right units for about 10 seconds The indicator red of the charging case starts flashing 2 Release your fingers within 5 seconds after the indicator starts flashing When the initializing is complete the indicator green of the charging case flashe...

Page 137: ...es Connect app Note When the remaining battery charge of the charging case is not sufficient the headset will not start initializing Charge the charging case If you do not release your finger within 5 seconds after the indicator starts flashing in step 3 the headset will not be initialized Try again from step 2 If you have updated the software after purchasing the headset even if you initialize th...

Page 138: ...Specification version 5 2 Output BLUETOOTH Specification Power Class 1 Maximum communication range Line of sight approx 10 m 30 ft 1 Radio frequency 2 4 GHz band 2 4000 GHz to 2 4835 GHz Compatible BLUETOOTH profiles 2 A2DP AVRCP HFP HSP Supported codec 3 SBC AAC LDAC Transmission bandwidth A2DP 20 Hz to 20 000 Hz with 44 1 kHz for sampling 20 Hz to 40 000 Hz with LDAC 96 kHz for sampling at 990 k...

Page 139: ... iPhone 11 iPhone XS Max iPhone XS iPhone XR iPhone X iPhone 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch 7th generation iPod touch 6th generation As of February 2021 Note The charging time may differ depending on the conditions of use 5 027 983 11 1 Copyright 2021 Sony Corporation 139 ...

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