NWZ-A726B / A728B / A729B.GB.3-294-374-11(1)
Troubleshooting
10
10
Symptom
Cause/Remedy
The player does not work.
The remaining battery power is insufficient.
Charge the battery by connecting the player to a
running computer (
If you charge the battery and nothing changes,
press the RESET button to reset the player (
Transferred data cannot
be found.
The built-in flash memory of the player was
formatted using Windows Explorer.
Format the built-in flash memory on the player
The supplied USB cable was disconnected from the
player while data was being transferred.
Transfer usable files back to your computer and
format the built-in flash memory on the player
(
After dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
Convert the ATRAC audio data using the
bundled MP3 Conversion Tool.
Songs or videos may not be played back,
depending on the file format (
Photos may not be displayed, depending on the
file size or the file format (
The volume is not loud
enough.
“AVLS (Volume Limit)” is enabled.
Disable “AVLS (Volume Limit)” (
There is no sound from
the right channel of the
headphones.
Or the right channel
sound is heard from both
sides of the headphones.
The headphone jack is not fully inserted.
If the headphones are not connected correctly,
sound will not be output properly. Insert the
connecting pin of the headphones into the jack
until it clicks (
Playback has stopped
suddenly.
The remaining battery power is insufficient.
Charge the battery by connecting the player to a
running computer (
The songs or video files that cannot be played are
played.
Play back the other song or video files.
Continued
Operation
(continued)
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