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Troubleshooting >
Printing
Printing
What should I do if I cannot print a document?
❑
Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and your computer.
❑
Make sure your printer is compatible with the Windows operating system installed on your computer.
❑
You may need to install the printer driver software before you use your printer. See the manual that came with your printer
for more information.
❑
If your printer is not functioning after your computer resumes from a power saving mode (Sleep or Hibernate), then restart
the computer.
❑
If the bidirectional communication functions are provided with your printer, disabling the functions on your computer may
enable printing. Follow these steps:
1
Click
Start
and
Devices and Printers
.
2
Right-click the printer icon and select
Properties
.
3
Click the
Ports
tab.
4
Click to cancel the
Enable bidirectional support
check box.
5
Click
OK
.
This disables the bidirectional communication functions of the printer, such as data transfer, status monitoring, and
remote panel.
When your printer is connected to the optional docking station, check to see if the docking station is connected to an AC
power source.
❑
If you have disabled the USB ports in the BIOS setup screen, you cannot use the printer connected to one of the USB
ports on your computer. To enable the ports, follow the steps and the tip in
Disabling Built-in Devices
.
