Sony VPCB11A7E User Manual Download Page 165

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165

Troubleshooting >
Recovery

How can I reinstall the original software and drivers?

You can restore the preinstalled software and drivers using the

VAIO Recovery Center

. To restore them, click

Start

All

Programs

VAIO Recovery Center

, and

Reinstall Programs or Drivers

See the

Recovery and Troubleshooting Guide

for more information.

How do I check the volume of the recovery partition?

Your built-in storage device contains the recovery partition where the data for the system recovery is stored. To check the
volume of the recovery partition, follow these steps:

Click

Start

, right-click

Computer

, and select

Manage

Click

Disk Management

under

Storage

in the left pane.

The volume of the recovery partition and the total volume of the C drive are displayed in the

Disk 0

row in the center pane.

Summary of Contents for VPCB11A7E

Page 1: ...N User Guide Personal Computer VPCB11 Series ...

Page 2: ... 51 Using the Internet 59 Using the Network LAN 61 Using the Wireless LAN 63 Using the Bluetooth Function 68 Using Fingerprint Authentication 74 Using the TPM 81 Using Peripheral Devices 88 Connecting a Docking Station 89 Connecting External Speakers or Headphones 97 Connecting an External Display 98 Selecting Display Modes 104 Using the Multiple Monitors Function 105 Connecting an External Microp...

Page 3: ...Built in Storage Device 150 Using Fingerprint Authentication 151 Using the TPM 152 Troubleshooting 154 Computer Operations 156 System Update Security 162 Recovery 164 Battery Pack 167 Built in Camera 169 Internet 171 Networking LAN Wireless LAN 173 Bluetooth Technology 177 Optical Discs 181 Display 186 Printing 190 Microphone 192 Speakers 193 Touch Pad 195 Keyboard 196 Floppy Disks 197 Audio Video...

Page 4: ...ng and communications to provide you with a state of the art computing experience External views illustrated in this manual may look slightly different from those of your computer How to find specifications Some features options and supplied items may not be available on your computer To find out about the configuration of your computer visit the VAIO Link web site at http www vaio link com ...

Page 5: ... information about solving common problems To view this on screen guide 1 Click Start All Programs and VAIO Documentation 2 Open the folder for your language 3 Select the guide you want to read You can manually browse to the user guides by going to Computer VAIO C your C drive Documentation Documentation and opening the folder for your language Windows Help and Support A comprehensive resource for...

Page 6: ...vides the possibility to ask questions to other VAIO users For product information you can visit our products web site at http www vaio eu or our online store at http www sonystyle europe com In case you need to contact VAIO Link have the serial number of your VAIO computer ready at hand The serial number is located on the bottom the back panel or inside the battery compartment of your VAIO comput...

Page 7: ...nt of you Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or the pointing device Let your upper arms hang naturally at your sides Take frequent breaks while using your computer Excessive use of the computer may strain eyes muscles or tendons Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your fe...

Page 8: ...level of the display as well Lighting Choose a location where windows and lights do not cause glare and reflection on the display Use indirect lighting to avoid bright spots on the display Proper lighting adds to your comfort and work efficiency Positioning an external display When using an external display set the display at a comfortable viewing distance Make sure the display screen is at or sli...

Page 9: ...rted using your VAIO computer Locating Controls and Ports page 10 About the Indicator Lights page 17 Connecting a Power Source page 18 Using the Battery Pack page 20 Shutting Down Your Computer Safely page 26 Using the Power Saving Modes page 27 Updating Your Computer page 29 ...

Page 10: ...ontrols and Ports Take a moment to identify the controls and ports shown on the following pages The appearance of your computer may be different from those illustrated in this manual due to variations in specifications It may also vary in some countries or areas ...

Page 11: ... 142 E Ambient light sensor page 188 Measures ambient light intensity for automatically adjusting the LCD brightness to an optimum level F Built in speakers stereo G Left button page 33 H Right button page 33 I Touch pad page 33 J Keyboard page 31 K Num lock indicator page 17 L Caps lock indicator page 17 M Scroll lock indicator page 17 N Fingerprint sensor page 74 On selected models only ...

Page 12: ...ge 34 D Headphones jack page 97 E Microphone jack page 107 F Memory Stick slot page 44 G Media Access indicator page 17 H SD memory card slot page 55 I Charge indicator page 17 J Disc drive indicator page 17 K WIRELESS indicator page 17 Your computer supports both the standard size Memory Stick and the Duo size Memory Stick ...

Page 13: ...13 n N Getting Started Locating Controls and Ports Back A Battery connector page 20 ...

Page 14: ...USB ports page 108 B Optical disc drive page 36 C Drive eject button page 36 D Manual eject hole page 181 E Network LAN port page 61 F Modem port page 59 G Power button Power indicator page 17 Compliant with the USB 2 0 standard and support high full low speeds ...

Page 15: ...8 B Security slot C Air vent D Monitor port 1 page 99 E HDMI output port page 101 F USB port 2 page 108 G ExpressCard 34 slot page 51 1 Not functional when your computer is attached to the docking station 2 Compliant with the USB 2 0 standard and supports high full low speeds ...

Page 16: ...16 n N Getting Started Locating Controls and Ports Bottom A Memory module compartment cover page 131 B Air vents C Docking station connector page 91 ...

Page 17: ...use Disc drive Illuminates while data access to the built in storage device or the optical disc drive is in progress Do not place the computer into Sleep mode or turn it off while this indicator light is lit Num lock Press the Num Lk key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator light is unlit Caps loc...

Page 18: ... AC power source and has a battery pack installed it uses power from the AC outlet Use only the supplied AC adapter for your computer To use the AC adapter 1 Plug one end of the power cord 1 into the AC adapter 3 2 Plug the other end of the power cord into an AC outlet 2 3 Plug the cable from the AC adapter 3 into the DC IN port 4 on the computer or on the optional docking station The shape of the...

Page 19: ...ter completely from an AC power source unplug the AC adapter from the AC outlet Make sure that the AC outlet is easily accessible If you do not intend to use your computer for an extended period of time place the computer into Hibernate mode See Using Hibernate Mode page 28 ...

Page 20: ...ttery Pack The battery pack supplied with your computer is not fully charged at the time of delivery Installing Removing the Battery Pack To install the battery pack 1 Turn off the computer and close the LCD screen lid 2 Slide the battery LOCK switch 1 inward ...

Page 21: ...compartment until the projection 2 on either side of the battery compartment fits into the U shaped cut 3 on either side of the battery pack 4 Push the battery pack down into the compartment until it clicks into place 5 Slide the battery LOCK switch outward to secure the battery pack on the computer ...

Page 22: ...ry LOCK switch 1 inward 3 Slide and hold the battery RELEASE latch 2 inward put your fingertip underneath the tab 3 on the battery pack and lift the battery pack in the direction of the arrow and then slide it away from the computer Certain rechargeable batteries do not meet Sony quality and safety standards For safety reasons this computer only functions with genuine Sony battery packs designed f...

Page 23: ...attery pack charges close to the maximum charge level you selected the charge indicator turns off Charge the battery pack as described in this manual from your first battery charge Charge indicator status Meaning Lit in orange The battery pack is charging Blinks along with the green power indicator The battery pack is running out of power Normal mode Blinks along with the orange power indicator Th...

Page 24: ...ium ion battery pack and can be recharged any time Charging a partially discharged battery pack does not affect the life of battery While some software applications or peripheral devices are in use your computer may not enter Hibernate mode even when the remaining battery life becomes short To avoid loss of data while the computer is running on the battery you should save your data frequently and ...

Page 25: ... Power Management and Battery Additionally you can enable the battery care function to extend the life of the battery pack Extending the Battery Life When your computer is running on battery power you can extend the battery life using the following methods Decrease the LCD brightness of your computer screen Use the power saving mode See Using the Power Saving Modes page 27 for more information Cha...

Page 26: ...t down your computer properly as described below To shut down your computer 1 Turn off any peripherals connected to the computer 2 Click Start and the Shut down button 3 Respond to any prompts warning you to save documents or to consider other users and wait for the computer to turn off automatically The power indicator light turns off ...

Page 27: ...loss of data you should save your data frequently Mode Description Normal mode This is the normal state of your computer while it is in use The green power indicator light is lit while the computer is in this mode Sleep mode Sleep mode turns off the LCD screen and places the built in storage device s and the CPU into a low power consumption mode The orange power indicator light blinks slowly while...

Page 28: ...more than four seconds your computer will turn off automatically You will lose all unsaved data Using Hibernate Mode To activate Hibernate mode Press the Fn F12 keys Alternatively you can click Start the arrow next to the Shut down button and Hibernate Do not move your computer before its power indicator light turns off To return to Normal mode Press the power button If you press and hold the powe...

Page 29: ...matically notifies you of new updates for enhancing your computer s performance available on the Internet and downloads and installs them on the computer Windows Update Click Start All Programs and Windows Update and then follow the on screen instructions VAIO Update 5 Click Start All Programs and VAIO Update 5 and then follow the on screen instructions Your computer must be connected to the Inter...

Page 30: ...Pad page 33 Using Special function Buttons page 34 Using the Built in Camera page 35 Using the Optical Disc Drive page 36 Using Memory Stick page 44 Using Other Modules Memory Cards page 51 Using the Internet page 59 Using the Network LAN page 61 Using the Wireless LAN page 63 Using the Bluetooth Function page 68 Using Fingerprint Authentication page 74 Using the TPM page 81 ...

Page 31: ...o increase lighting intensity keep pressing the Fn F6 keys or press the Fn F6 keys and then the M or key To decrease lighting intensity keep pressing the Fn F5 keys or press the Fn F5 keys and then the m or key Fn T F7 display output Switches the display output between your computer screen an external display simultaneous output to both and multiple displays with both that function as a single des...

Page 32: ...he help file included with the VAIO Control Center for more information Fn F12 hibernation Provides the lowest level of power consumption When you execute this command the states of the system and the connected peripheral devices are saved to the built in storage device and the system power is turned off To return the system to its original state use the power button to turn on the power For detai...

Page 33: ...or pointer operations Action Description Point Slide your finger on the touch pad 1 to place the pointer 2 on an item or object Click Press the left button 3 once Double click Press the left button twice in a row Right click Press the right button 4 once With many applications this action displays a context sensitive shortcut menu if any Drag Slide your finger on the touch pad while pressing the l...

Page 34: ...mputer is equipped with special buttons to help you use specific functions of the computer Special function button Functions Muting button Turns the volume on and off S1 button Executes the task that is assigned to the button by default You can change the default assignment with the VAIO Control Center ...

Page 35: ...nferences are possible with the appropriate software Launching or exiting your instant messaging or video editing software does not activate or deactivate the built in camera Do not place your computer into Sleep or Hibernate mode while you are using the built in camera To use the preinstalled image capture software 1 Click Start All Programs ArcSoft WebCam Companion 3 and WebCam Companion 3 2 Cli...

Page 36: ...rive You cannot use optical discs if you disable the optical disc drive in the BIOS setup screen To enable the drive follow the steps and the tip in Disabling Built in Devices page 125 Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer ...

Page 37: ...rive The drive tray slides out 3 Place a disc in the middle of the drive tray with the label side facing upward and gently push it down until the disc clicks into place Do not exert pressure on the drive tray Be sure to hold the bottom of the drive tray when placing removing a disc onto from the tray 4 Close the drive tray by pushing it in gently ...

Page 38: ...r VAIO Computer Using the Optical Disc Drive Do not remove the optical disc while your computer is in a power saving mode Sleep or Hibernate Be sure to bring the computer back into Normal mode before removing the disc ...

Page 39: ...ombo P P P P PR 5 P P PR PR PR PR PR P P 1 The DVD RW RAM disc drive on your computer does not support the DVD RAM cartridge Use non cartridge discs or discs with a removable cartridge 2 Writing data to single sided DVD RAM discs 2 6 GB compliant with DVD RAM Version 1 0 is not supported DVD RAM Version 2 2 12X SPEED DVD RAM Revision 5 0 disc is not supported 3 The Blu ray Disc drive on your compu...

Page 40: ...supported To play copyright protected Blu ray Disc media continually update the AACS key The AACS key update requires Internet access As with other optical media devices circumstances may limit compatibility or prevent Blu ray Disc media playback VAIO computers may not support movie playback on packaged media recorded in AVC or VC1 formats at high bit rates Region settings are required for some co...

Page 41: ...ayback you should follow these recommendations Some CD players and computer optical disc drives may not be able to play audio CDs created with the CD R or CD RW media Some DVD players and computer optical disc drives may not be able to play DVDs created with the DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media You may not be able to play some Blu ray Disc content on your computer or th...

Page 42: ...2 5 Russia belongs to region 5 or all this means that you can play this disc in most regions of the world you cannot play the disc on your computer If you change the region code while the WinDVD or WinDVD BD software is running restart the software or eject the disc and re insert it to make the new setting effective Do not try to change the region code settings of the drive Any difficulties caused...

Page 43: ...lay the disc For instructions on how to use the software see the help file included with the software Copying Files to Discs To copy files to a disc 1 Insert a recordable disc into the optical disc drive Connect the AC adapter to the computer and close all running software applications before copying files to a disc 2 If nothing appears on the desktop click Start All Programs and your desired disc...

Page 44: ...u Use Memory Stick The Memory Stick slot on your computer can accommodate the following sizes and types of media Memory Stick Memory Stick Duo Memory Stick PRO Memory Stick PRO Duo Memory Stick PRO HG Duo The Memory Stick slot on your computer does not support 8 bit parallel data transfer high speed data transfer You cannot use Memory Stick if you disable the Memory Stick slot in the BIOS setup sc...

Page 45: ... clicks into place Do not force the media into the slot If Memory Stick does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Memory Stick is automatically detected by your system and the contents of Memory Stick are displayed If nothing appears on the desktop click Start Computer and double click the Memory Stick icon The Memory Stick icon will ...

Page 46: ... Before using Memory Stick Micro M2 be sure to insert it into an M2 Standard size adaptor or an M2 Duo adaptor If you insert the media directly into the Memory Stick slot without the adaptor you may not be able to remove it from the slot Memory Stick Micro in an M2 Duo adaptor may not operate properly if it is additionally inserted into a Memory Stick Duo adaptor ...

Page 47: ...rge volumes of data may take time to load so make sure the indicator light is unlit before removing Memory Stick 1 Locate the Memory Stick slot 2 Check that the Media Access indicator light is unlit 3 Push in Memory Stick toward the computer and release Memory Stick ejects 4 Pull Memory Stick out of the slot Be sure to remove Memory Stick gently or it may pop out unexpectedly ...

Page 48: ...rmatting the media make sure that it does not contain your valuable data Do not remove Memory Stick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick slot 2 Carefully slide Memory Stick into the slot until it clicks into place 3 Click Start and Computer 4 Right click the Memory Stick icon and select Format 5 Click Restore device defaults The size of the alloca...

Page 49: ...49 n N Using Your VAIO Computer Using Memory Stick 6 Click Start 7 Follow the on screen instructions It may take time to format Memory Stick depending on the media type ...

Page 50: ...en inserting or removing Memory Stick from the slot Do not force it in or out of the slot Inserting Memory Stick with multiple conversion adaptors is not guaranteed of compatibility MagicGate is the general name of the copyright protection technology developed by Sony Use Memory Stick with the MagicGate logo to take advantage of this technology Except for your personal use it is against the copyri...

Page 51: ...ressCard Module Your computer is equipped with an ExpressCard 34 slot for transferring data among digital cameras camcorders music players and other audio video devices This slot can only accommodate an ExpressCard 34 34 mm wide module Referred to as the ExpressCard slot and the ExpressCard module in this manual ...

Page 52: ...ore you use the slot 1 Locate the ExpressCard slot 2 Push the ExpressCard slot protector so that the protector pops out 3 Gently take hold of the ExpressCard slot protector and pull it out of the slot 4 Hold the ExpressCard module with the arrow facing upward and pointing toward the slot 5 Carefully slide the ExpressCard module into the slot until it clicks into place Do not force it into the slot...

Page 53: ...her Modules Memory Cards If the module does not go into the slot easily remove it gently and verify you are inserting it in the proper direction Make sure you use the most recent driver software provided by the ExpressCard module manufacturer ...

Page 54: ...is off the Safely Remove Hardware and Eject Media icon is not displayed on the taskbar the hardware you want to unplug is not displayed in the Safely Remove Hardware and Eject Media window 1 Locate the ExpressCard slot 2 Click the Safely Remove Hardware and Eject Media icon on the taskbar 3 Select the hardware you want to unplug 4 Follow the on screen instructions for removing the ExpressCard modu...

Page 55: ...not use SD memory cards if you disable the SD memory card slot in the BIOS setup screen To enable the slot follow the steps and the tip in Disabling Built in Devices page 125 Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards SD memory card SDHC memory card For the latest information on compatible memory cards see Finding More abou...

Page 56: ...emory card slot 2 Hold the SD memory card with the arrow facing upward and pointing toward the slot 3 Carefully slide the SD memory card into the slot until it clicks into place Do not force the card into the slot The SD memory card icon will appear in the Computer window after you insert the card into the slot ...

Page 57: ...mory Cards To remove an SD memory card 1 Locate the SD memory card slot 2 Check that the Media Access indicator light is unlit 3 Push in the SD memory card toward the computer and release The SD memory card ejects 4 Pull the SD memory card out of the slot ...

Page 58: ...dia access indicator light is lit If you do you may lose data Do not attempt to insert a memory card or memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may cause difficulty in removing from the slot and can cause damage to your computer Notes on using the SD memory card Your computer has been tested and found compatible only with...

Page 59: ...r to the Home FTTH Digital Subscriber Line DSL Cable modem Satellite Dial up For detailed information on devices required for Internet access and how to connect your computer to the Internet ask your ISP To connect your computer to the Internet using the wireless LAN function you need to set up the wireless LAN network See Using the Wireless LAN page 63 for more information When you connect your c...

Page 60: ...nes or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the built in modem If you connect a telephone cable coming through a splitter the modem or connected device may not work properly To set up a dial up connection to the Internet The following procedure applies to models with a built in modem only 1 Click Start and ...

Page 61: ...your network For detailed settings and devices required for LAN access ask your network administrator You cannot access LAN networks if you disable the network LAN port in the BIOS setup screen To enable the port follow the steps and the tip in Disabling Built in Devices page 125 You can connect your computer to any network without changing the default settings When your computer is attached to th...

Page 62: ...our computer If the network LAN port is connected to one of the telephone lines mentioned below high electric current to the port may cause damage overheating or fire Home intercom speakerphone or business use telephone lines multi line business telephone Public telephone subscriber line Private branch exchange PBX ...

Page 63: ... the configuration of your computer You cannot access wireless networks if you disable the wireless LAN function in the BIOS setup screen To enable the function follow the steps and the tip in Disabling Built in Devices page 125 WLAN standard Frequency band Remarks IEEE 802 11a 5 GHz IEEE 802 11b g 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b standar...

Page 64: ...nnections The communication speed and range may vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment that includes existence of walls and materials of such walls Software in use Communications may be cut off depending on radio conditions Actual communication speed may not b...

Page 65: ...ser authentication using 802 1X and Extensible Authentication Protocol EAP Data encryption protects the vulnerable wireless link between clients and access points Besides that there are other typical LAN security mechanisms to ensure privacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protect...

Page 66: ...etwork icon on the taskbar 4 Click the switch next to your desired wireless option s to toggle it to On in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on 5 GHz band wireless LAN communications available on selected models only are disabled by default To enable 5 GHz band communication you need to select the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz b...

Page 67: ...ireless LAN Communications To stop wireless LAN communications Click the switch next to Wireless LAN to toggle it to Off in the VAIO Smart Network window Turning off the wireless LAN function while accessing remote documents files or resources may result in data loss ...

Page 68: ...nology has an authentication function which allows you to determine with whom you choose to communicate With the authentication function you can prevent any anonymous Bluetooth devices from accessing your computer The first time two Bluetooth devices communicate a common passkey a password required for authentication should be determined for both devices to be registered Once a device is registere...

Page 69: ...ing the Bluetooth Function Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer a mobile phone a PDA a headset a mouse or a digital camera without the use of any cables ...

Page 70: ... need to set up the Bluetooth function For setting up and using the Bluetooth function search Windows Help and Support for Bluetooth information 1 Turn on the WIRELESS switch 2 Click the VAIO Smart Network icon on the taskbar 3 Click the switch next to Bluetooth to toggle it to On in the VAIO Smart Network window Make sure the WIRELESS indicator light turns on ...

Page 71: ...uetooth Function Stopping Bluetooth Communications To stop Bluetooth communications 1 Turn off the Bluetooth device that is communicating with your computer 2 Click the switch next to Bluetooth to toggle it to Off in the VAIO Smart Network window ...

Page 72: ... the same time on your computer Size of file being exchanged Large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard and electromagnetic interference in the environment All Bluetooth devices must be certified to make sure that the applicable standard requirements are maintained Even if standards are met individual device performance specifi...

Page 73: ...nication devices however may cause radio interference and result in reduced communication speeds and distances than the standard values Read the Bluetooth regulations guide before using the Bluetooth function The Bluetooth function may not work with other devices depending on the manufacturer or the software version employed by the manufacturer Connecting multiple Bluetooth devices to your compute...

Page 74: ...ngerprints for your user account you can substitute fingerprint authentication for password entry when logging onto Windows Power on Security feature page 79 If you have set the power on password page 113 you can substitute fingerprint authentication for password entry when starting your computer Password Bank for quick web site access Once you have registered your user information user accounts p...

Page 75: ...r on the desktop or the built in storage device The encrypted folder will be hidden from other users sharing your computer Application launcher function for quick application access The application launcher feature is available on your computer for launching your preferred application executable file that is assigned to one of your fingers with a registered fingerprint Once you have assigned an ap...

Page 76: ...your computer Set the Windows password on your computer before registration See Setting the Windows Password page 117 for the detailed instructions To register a fingerprint 1 Click Start All Programs Protector Suite and Control Center 2 Read an end user license agreement thoroughly and click Accept 3 Follow the on screen instructions For detailed information see the help file ...

Page 77: ...ng Fingerprint Authentication If you have failed to register a fingerprint follow these steps to try again 1 Place the top joint of your finger on the fingerprint sensor 1 2 Swipe your finger perpendicularly across the fingerprint sensor ...

Page 78: ...er and or have your fingerprint s recognized if your finger is too dry or wet wrinkled injured dirty etc Register more than one fingerprint in case that the fingerprint sensor fails to recognize the fingerprint Be sure to clean your fingertip s and the fingerprint sensor before swiping in order to keep good recognition performance You can register only the limited number of fingerprints for loggin...

Page 79: ...g the Password page 111 For detailed information see the help file included with the Protector Suite Logging onto Windows If you have registered your fingerprints for your user account you can substitute fingerprint authentication for Windows password entry To log onto Windows swipe the registered finger across the fingerprint sensor when the Windows log on screen appears Power on Security feature...

Page 80: ...tered fingerprints 1 Turn on the computer 2 Press the F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Security to display the Security tab 4 Press the m key to select Clear Fingerprint Data and press the Enter key 5 At the confirmation prompt...

Page 81: ... In combination with the TPM you can encrypt and decrypt your data to strengthen computer security against inappropriate access Some features and options in this section may not be available on your computer See the specifications to find out about the configuration of your computer TPMs are defined by Trusted Computing Group TCG and also called security chips ...

Page 82: ...folder created in the My Documents folder or the Documents folder on your account The Personal Secure Drive The Personal Secure Drive is a virtual drive that is created by using the Personal Secure Drive feature and automatically encrypts data that is saved to it Do not change the following settings on the View tab in the Folder Options window displayed by clicking Folder and search options from O...

Page 83: ...data With the default settings the files in the folders below cannot be encrypted because they have system attributes Do not change the system attributes of the files in the folders below The following folders are hidden by default Folders containing key files C ProgramData Infineon C Users All Users Infineon C Users All Users is a shortcut to C ProgramData C Users account AppData Roaming Infineon...

Page 84: ...up archive file Default file name SPSystemBackup xml or SPSystemBackup_ your computer name xml Storage folder for automatic backup archive files Folder name Fixed SPSystemBackup The folder is created as the subfolder for the SPSystemBackup xml file SPSystemBackup_ your computer name The folder is created as the subfolder for SPSystemBackup_ your computer name xml file Emergency recovery token file...

Page 85: ...e Default file name SpBackupArchive xml PSD backup file Default file name Drive name Personal Secure Drive fsb Owner password backup file Default file name SpOwner_ your computer name tpm Protocol file Default file name SpProtocol_ your computer name _ user name domain name txt ...

Page 86: ...the Enter key 4 Press the M or m key to select Enable and then the Enter key 5 Press the or key to select Exit select Exit Setup and then press the Enter key 6 After your system restarts select Execute in the confirmation window and then press the Enter key You can also disable the TPM and clear the TPM configuration in the BIOS setup screen Before enabling the TPM be sure to set the power on and ...

Page 87: ...fessional Package Without these passwords you will not be able to restore any TPM protected data or backup files Be sure to write down the passwords and keep them safe and private from other people To initialize and configure the TPM See the on screen documentation for detailed information To open the documentation click Start All Programs Infineon Security Platform Solution and Help The maintenan...

Page 88: ...the various ports on the computer Connecting a Docking Station page 89 Connecting External Speakers or Headphones page 97 Connecting an External Display page 98 Selecting Display Modes page 104 Using the Multiple Monitors Function page 105 Connecting an External Microphone page 107 Connecting a USB Device page 108 ...

Page 89: ...pplied with your computer and is available as an optional accessory Locating Ports on the Docking Station A DC IN indicator Illuminates while the docking station is powered B IN USE indicator page 94 C UNDOCK button page 94 D DC IN port page 91 E USB ports page 108 F Network LAN port 1000BASE T 100BASE TX 10BASE T page 61 G DVI D port page 99 H MONITOR port page 99 I Security slot Compliant with t...

Page 90: ...h the docking station Do not unplug the AC adapter from the docking station and the AC outlet while using the docking station This may cause data damage or hardware malfunctions Simultaneous use of the following ports is not possible HDMI output port on your computer DVI D port on the docking station MONITOR port on the docking station ...

Page 91: ...s attached to the docking station This may detach the docking station and cause damage to both units The monitor port on your computer is not functional when the computer is attached to the docking station Use the DVI D or MONITOR port on the docking station for connecting an external display 1 Disconnect all peripherals and the AC adapter from the computer 2 Plug one end of the power cord 1 into ...

Page 92: ... Peripheral Devices Connecting a Docking Station 4 Slide open the docking station connector cover on the bottom of the computer 5 Align the rear bottom corners of the computer with the guides on the docking station ...

Page 93: ...93 n N Using Peripheral Devices Connecting a Docking Station 6 Gently push down the computer until it clicks into place 7 Turn on the computer ...

Page 94: ... lit may result in loss of unsaved data or a failure of the computer When the battery pack is running out of power disconnecting your computer from the docking station may result in loss of unsaved data Do not disconnect your computer from the docking station during video playback Be sure to close video playback software before disconnection Once you have completed the steps in To disconnect your ...

Page 95: ...E indicator is unlit you do not have to press the UNDOCK button Pressing the UNDOCK button while your computer is in a power saving mode brings the computer to Normal mode first and then initiates the disconnection process Once you have placed your computer back in Normal mode be sure to take your computer off the docking station Use of the computer while on the docking station may cause unstable ...

Page 96: ...button and Undock 2 Make sure that a message balloon appears and the IN USE indicator light turns off Then lift the computer off the docking station 3 Close the docking station connector cover on the bottom of the computer It is extremely important that you close the docking station connector cover after disconnecting your computer from the docking station If the cover is left open dust may get in...

Page 97: ...nect external sound output devices not supplied such as speakers or headphones to your computer To connect external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Connect external speakers 1 to the headphones jack 2 i with a speaker cable 3 not supplied ...

Page 98: ...can connect an external display not supplied to your computer For example you can use the computer with a computer display or a projector Some features and options in this section may not be available on your computer Connect the power cord of your external display after connecting all other cables ...

Page 99: ...t a computer display or a projector The monitor port on your computer is not functional when the computer is attached to the docking station 1 Plug the power cord 1 of your external display or the projector into the AC outlet 2 Connect the external display or the projector to the monitor port 2 on the computer or the docking station with a display cable 3 3 If you want to connect a TFT DVI monitor...

Page 100: ...ng station If your computer has a non compliant monitor connected you will not be able to play or view any copyright protected content If the external computer display is equipped with an HDMI input port plug one end of an HDMI cable into the HDMI output port on the computer and the other end into the HDMI input port on the computer display To connect a TFT DVI monitor use an HDMI to DVI D adapter...

Page 101: ...For detailed instructions see How do I change the sound output device page 198 1 Plug the power cord of your TV 1 into an AC outlet 2 Plug one end of an HDMI cable 2 to the HDMI output port 3 on the computer and the other end to the TV 3 Switch the input channel of the TV to external input 4 Set up the TV configuration system If a device driver other than the one provided by Sony is used the image...

Page 102: ...102 n N Using Peripheral Devices Connecting an External Display See the manual that came with your TV for more information on installation and use The HDMI cable carries both video and audio signals ...

Page 103: ...e the device for sound output For detailed instructions see How do I change the sound output device page 198 1 Turn on the TV and set its input to the HDMI input 2 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 3 Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound decoder device and the other en...

Page 104: ...your computer screen and the external display or projector at the same time depending on the type of your external display or projector Turn on the external display before turning on your computer To select a display mode with the Fn F7 keys You can select a display mode with the Fn F7 keys See Combinations and Functions with the Fn Key page 31 for more information To select a display mode from th...

Page 105: ...ortions of your desktop across separate displays For example if you have an external display connected to the monitor port your computer screen and the external display can function as a single desktop You can move the cursor from one display to the other This allows you to drag objects such as an open application window or a toolbar from one display to the other ...

Page 106: ...er does not enter Sleep or Hibernate mode while you are using the Multiple Monitors function or the computer may not return to Normal mode If you set different colors on each display do not expand a single window across two displays or your software may not work properly 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Multiple Displays select Extend the...

Page 107: ...icrophone Connecting an External Microphone You can connect an external microphone not supplied to your computer To connect an external microphone Plug the microphone cable 1 into the microphone jack 2 m Make sure your microphone is designed for computer use ...

Page 108: ...es if you disable the USB ports in the BIOS setup screen To enable the ports follow the steps and the tip in Disabling Built in Devices page 125 If the use of USB ports is restricted by the USB Access Restriction Setting utility you cannot use USB devices To change the setting see Restricting USB Access page 127 To connect a USB device 1 Choose the USB port 1 you prefer to use 2 Plug the USB devic...

Page 109: ...n Be sure to use a USB printer compatible with your version of Windows to print documents For information on how to remove a USB device see the manual that came with the device To protect your computer and or USB devices from damage observe the following When moving the computer with USB devices connected avoid exposing the USB ports to shock or impact Do not put the computer into a bag or carryin...

Page 110: ...er Among other things you will learn how to use and customize the look of your Sony software and utilities Setting the Password page 111 Using Intel VT page 122 Using the VAIO Control Center page 123 Using the VAIO Power Management page 124 Protecting Data from Unauthorized Use page 125 Protecting the Hard Disk page 128 Configuring Your Modem page 129 ...

Page 111: ...he computer User password Allows the standard users to change some of the BIOS setup options as well as to start the computer To set the user password you must first set the machine password Entry of the power on password will be prompted after the VAIO logo appears to start your computer If you forget the machine password the password needs to be reset and a fee will be charged To reset the passw...

Page 112: ...nowing the password Entry of the hard disk password will be prompted along with the power on password if set after the VAIO logo appears to start your computer If you forget the hard disk password or the keyboard fails which is critical to password entry no bypass is possible and the data stored on the built in storage device will not be accessible There is NO RESET of this password You will have ...

Page 113: ... logo appears 3 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 4 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 5 Select Password when Power On under Security and press the Enter key 6 Change the setting from Disabled to...

Page 114: ...mputer and press the F2 key several times when the VAIO logo appears 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the password twice and press the Enter key The password can be up to 32 alphanumeric characters long including spaces 6 P...

Page 115: ... 3 Enter the machine password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set Machine Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the En...

Page 116: ...rs 3 Enter the user password and press the Enter key 4 Press the or key to select Security to display the Security tab select Set User Password and then press the Enter key 5 On the password entry screen enter the current password once and a new password twice and then press the Enter key To remove the password leave the Enter New Password and Confirm New Password fields blank and press the Enter ...

Page 117: ...In the New password and Confirm new password fields enter the password for your account 6 Click Create password See Windows Help and Support for more information on the Windows password To change the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Change your password 5 In the Current password field enter your ...

Page 118: ...e the Windows password 1 Click Start and Control Panel 2 Click User Accounts and Family Safety or User Accounts 3 Click User Accounts 4 Click Remove your password 5 In the Current password field enter the current password that you want to remove 6 Click Remove password ...

Page 119: ... then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Select Continue on the warning screen and press the Enter key 6 Enter the master password twice and press the Enter key The password should be up to 32 alphanumeric characters long including spaces 7 Enter the user password twice and press the Enter key The passw...

Page 120: ...word 3 Press the or key to select Security to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Change Master Password or Change User Password and press the Enter key 5 Enter the current password once and then a new password twice 6 Press the Enter key 7 Press the Enter key when the success message appears 8 Press t...

Page 121: ...ecurity to display the Security tab select Hard Disk Password and then press the Enter key The Hard Disk Password entry screen appears 4 Select Enter Master and User Passwords and press the Enter key 5 Enter the current password for Enter Current Hard Disk Master Password and press the Enter key 6 Press the Enter key without entering any letter for the remaining fields 7 Press the Enter key when t...

Page 122: ... the F2 key when the VAIO logo appears The BIOS setup screen appears If the screen does not appear restart the computer and press the F2 key several times when the VAIO logo appears 3 Press the or key to select Advanced 4 Press the M or m key to select Intel R Virtualization Technology or Intel R VT press the Enter key select Enabled and press the Enter key If the Advanced tab is not displayed in ...

Page 123: ...e included with the VAIO Control Center Some of the control items will not be visible if you open the VAIO Control Center as a standard user Using the VAIO Status Monitor The VAIO Status Monitor utility allows you to check various settings such as the power management settings security settings and current usage of devices in the VAIO Status Monitor window To display the VAIO Status Monitor window...

Page 124: ...indicates what kind of power source you are currently using Click this icon to display the window that shows your power status To select a power plan 1 Right click the power status icon on the taskbar and select Power Options 2 Select your desired power plan To change the power plan settings 1 Click Change plan settings on the right of your desired power plan in the Power Options window Change the...

Page 125: ...ta from Unauthorized Use Disabling Built in Devices You can use one of the BIOS functions to disable the following built in devices and prohibit external connections and communications USB Ports Memory Stick Slot SD Card Slot Optical Disc Drive Wireless LAN Device LAN Device Network LAN port ...

Page 126: ...mes when the VAIO logo appears 3 Press the or key to select Advanced 4 Press the M or m key to select your desired built in device and press the Enter key 5 Press the M or m key to select Disabled and press the Enter key To enable the device select Enabled instead of Disabled 6 If you want to disable more built in devices repeat steps 4 and 5 for each device 7 Press the or key to select Exit selec...

Page 127: ... with administrative rights To use the USB Access Restriction Setting utility 1 Click Start All Programs and VAIO Control Center 2 Click Security and USB Access Restriction Setting The password authentication window appears The first time you use the USB Access Restriction Setting utility you need to set the password for authentication 3 Enter the password and click OK 4 Select an option as desire...

Page 128: ...d state drive is not included in the scope of the VAIO HDD Protection utility Activating VAIO HDD Protection To protect your hard disk drive against shock hazards you must first activate the VAIO HDD Protection To activate VAIO HDD Protection 1 Click Start All Programs and VAIO Control Center 2 Click Security and Hard Disk Drive Protection Settings 3 Select the Activate hard disk drive protection ...

Page 129: ...lect your location on the Dialing Rules tab and click Edit The Edit Location window appears 6 Select your location under Country region 7 Select Tone or Pulse for Dial using Pulse dial may not be supported in some counties or areas 8 Enter an area code if there is one In some countries or regions you do not need to enter an area code If you need to dial a special number before accessing an outside...

Page 130: ...should contact your dealer to install a new memory module You should not install it yourself if you are not familiar with upgrading memory on a computer You should not touch the connectors or open the memory module compartment cover Contact VAIO Link if you need assistance The type of module and the amount of memory installed on your computer may differ depending on the model you purchased See the...

Page 131: ...components Before touching a memory module ensure the following The procedures described in this document assume user familiarity with the general terminology associated with personal computers and with the safety practice and regulatory compliance requirements for using and modifying electronic equipment Turn off your computer and disconnect it from its power sources battery pack and AC adapter a...

Page 132: ...e to the computer and any repair costs will not be covered by the warranty Do not place the memory module in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Mechanical vibration or shock Strong magnets or speakers that are not magnetically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Handle the memory module with car...

Page 133: ...hut down the computer and disconnect all peripheral devices 2 Unplug the computer and remove the battery pack 3 Wait about an hour until the computer cools down 4 Unscrew the screw indicated by the arrow below on the bottom of the computer and remove the memory module compartment cover 5 Touch a metal object to discharge static electricity ...

Page 134: ... the currently installed memory module as follows Pull the latches in the direction of the arrows 1 The memory module is released Make sure that the memory module tilts up and then pull it out in the direction of the arrow 2 7 Remove the new memory module from its packaging ...

Page 135: ... memory module be sure to use the lower slot Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot Do not force the memory module into the slot in a wrong orientation as it may cause damage to the slot and the module 9 Replace the memory module compartment cover 10 Tighten the screw on the bottom of...

Page 136: ...the amount of memory 1 Turn on the computer 2 Click Start All Programs and VAIO Control Center 3 Click System Information and System Information You can view the amount of system memory in the right pane If the additional memory does not appear repeat the installation procedure and restart the computer ...

Page 137: ...38 Care and Maintenance Information page 141 Handling the LCD Screen page 142 Using the Power Source page 143 Handling Your Computer page 144 Handling the Built in Camera page 146 Handling Discs page 147 Using the Battery Pack page 148 Handling Memory Stick page 149 Handling the Built in Storage Device page 150 Using Fingerprint Authentication page 151 Using the TPM page 152 ...

Page 138: ...uches beds or near draperies that may block its air vents Use only specified peripheral equipment and interface cables Power Source Do not place the AC adapter in contact with your skin Remove the AC adapter away from your body if it becomes warm and causes discomfort Do not place heavy objects on the power cord or this could cause a fire To disconnect the cord pull it out by holding the plug Neve...

Page 139: ...for an extended period of time remove the battery pack from the computer to prevent damage to the battery pack If you have not used the battery pack for a considerable amount of time the remaining battery life may become short This is normal and does not indicate a malfunction The battery pack will gradually discharge over time even while not in use Connect the AC adapter to your computer and rech...

Page 140: ...140 n N Precautions Safety Information Memory Stick Keep Memory Stick and Memory Stick adaptors out of reach of children There is a risk of swallowing them ...

Page 141: ...n Camera Clean the lens protection cover of the built in camera with a blower brush or a soft brush If the cover is extremely dirty wipe it off with a soft dry cloth Do not rub the cover as it is sensitive to pressure Discs Proper care of the disc is essential to its continuous reliability Do not use solvents such as benzine thinner alcohol commercially available cleaners or anti static spray whic...

Page 142: ...ual image disappears after a while You can use a screen saver to prevent residual images The LCD screen becomes warm during operation This is normal and does not indicate a malfunction The LCD screen is manufactured using high precision technology You may however see tiny black points and or bright points red blue or green that continuously appear on the LCD screen This is a normal result of the m...

Page 143: ...th other power consuming equipment such as a photocopier or a shredder You can purchase a power strip with a surge protector This device helps prevent damage to your computer caused by sudden power surges in an electrical storm for example Use the AC adapter supplied with your computer or genuine Sony products Do not use any other AC adapter as it may cause a malfunction ...

Page 144: ...netically shielded Ambient temperature of more than 35 C or less than 5 C High humidity Do not place electronic equipment near your computer The electromagnetic field of the equipment may cause the computer to malfunction Your computer uses high frequency radio signals and may cause interference to radio or TV reception If this occurs relocate the computer a suitable distance away from the set Do ...

Page 145: ...een may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to malfunction To open the computer hold the base with one hand and gently lift the LCD screen lid with the other To carry the computer with the lid open be sure to hold the computer with both hands Use a carrying case specially designed to carry your computer ...

Page 146: ...fications to find out about the configuration of your computer Do not touch the lens protection cover of the built in camera as it may cause scratches on the cover and such scratches will appear on the captured images Do not let the direct sunlight get into the lens of the built in camera regardless of your computer s power state as it may cause the camera to malfunction ...

Page 147: ...Fingerprints and dust on the surface of a disc may cause read errors Be sure to hold the disc by its edges and central hole as shown below Never affix an adhesive label to a disc This will affect the use of the disc and may result in irreparable damage ...

Page 148: ...peratures between 10 C to 30 C Lower temperatures require longer charging time While the battery pack is in use or being charged heat builds up in the battery pack This is normal and is not cause for concern You do not need to discharge the battery pack before recharging If the battery pack quickly runs out of power after being fully charged it may be reaching the end of its life and should be rep...

Page 149: ...ry Stick dry Do not use or store Memory Stick in a location subject to Static electricity Electrical noise Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity Corrosive substances Use the storage case supplied with Memory Stick Be sure to make a backup copy of your valuable data When using Memory Stick Duo do not use a fine tipped pen to write on the label ...

Page 150: ...the configuration of your computer To avoid damaging your hard disk drive Do not subject your computer to sudden movements Keep your computer away from magnets Do not place your computer in a location subject to mechanical vibration or in an unstable position Do not move your computer while the power is on Do not turn off the power or restart your computer while reading or writing data to the hard...

Page 151: ... repair In case the built in storage device has to be initialized for example after the repair work the fingerprint templates will be lost You will have to register them all over again The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management Before ...

Page 152: ...r The data stored in the TPM that is embedded on the motherboard may be lost or corrupted during the course of repair During the course of repair the TPM will also be replaced if the motherboard needs replacement In such a case use the backup copies of the emergency recovery archive file emergency recovery token file password reset token file and personal secret file to restore the TPM configurati...

Page 153: ...Precautions Using the TPM The maintenance and management of TPM protected data must be carried out at your own risk Sony assumes no liability for any defects arising out of your data maintenance and management ...

Page 154: ...nk Some features and options in this section may not be available on your computer Computer Operations page 156 System Update Security page 162 Recovery page 164 Battery Pack page 167 Built in Camera page 169 Internet page 171 Networking LAN Wireless LAN page 173 Bluetooth Technology page 177 Optical Discs page 181 Display page 186 Printing page 190 Microphone page 192 Speakers page 193 Touch Pad ...

Page 155: ...155 n N Troubleshooting Floppy Disks page 197 Audio Video page 198 Memory Stick page 200 Peripherals page 201 Docking Station page 202 ...

Page 156: ...r strip or UPS is plugged into a power source and turned on If you are using an external display make sure it is plugged into a power source and turned on Make sure the brightness and contrast controls are adjusted correctly See the manual that came with your display for more information Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack plug th...

Page 157: ...rt your computer If your computer does not restart press the Ctrl Alt Delete keys and click the arrow next to the Shut down button and Restart If the Windows Security window appears click Restart If this procedure does not work press and hold the power button for more than four seconds to shut down your computer Unplug the AC adapter and leave the computer for about five minutes Then plug the AC a...

Page 158: ...elete keys and click the Shut down button If the Windows Security window appears click Shut Down If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data Unplug the AC adapter and remove the battery pack Wait three to five minutes Reinstall the battery pack...

Page 159: ...ty window appears click Restart 4 If this procedure does not work press and hold the power button until the computer turns off Turning off your computer with the Ctrl Alt Delete keys or the power button may cause loss of unsaved data What should I do if the charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed prope...

Page 160: ...hen restart your computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password What should I do if my game software does not work or it keeps crashing Check the web site of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO models ...

Page 161: ...o appears 3 Press the or key to select Boot 4 Press the M or m key to select the drive whose boot device order you want to change 5 Press the F5 or F6 key to change the boot device order 6 Press the or key to select Exit select Exit Setup and then press the Enter key At the confirmation prompt press the Enter key What should I do if I cannot boot my computer from the USB floppy disk drive connecte...

Page 162: ...st security threats such as viruses The Microsoft Windows operating system is preinstalled on your computer The best way to protect your computer against security threats such as viruses is to download and install the latest Windows updates regularly You can get important Windows updates by doing the following Your computer must be connected to the Internet to download the updates 1 Click Start an...

Page 163: ...all the latest security updates follow these steps Your computer must be connected to the Internet to download the updates 1 Click Start All Programs McAfee and McAfee SecurityCenter 2 Click the button located at the upper left corner of the window to update the software 3 Follow the on screen instructions to download updates See the help file included with your software program for more informati...

Page 164: ...ecovery Center and Create Recovery Discs If your computer is not equipped with a built in optical disc drive you need to connect an external optical disc drive not supplied See the Recovery and Troubleshooting Guide for more information How can I restore my computer system to its factory default settings There are two ways to recover your computer system from recovery discs and from a recovery par...

Page 165: ...leshooting Guide for more information How do I check the volume of the recovery partition Your built in storage device contains the recovery partition where the data for the system recovery is stored To check the volume of the recovery partition follow these steps 1 Click Start right click Computer and select Manage 2 Click Disk Management under Storage in the left pane The volume of the recovery ...

Page 166: ... created upon delivery of your computer 2 Select your keyboard layout from the drop down list and click Next 3 Select your operating system and click Next 4 Click VAIO Recovery Center 5 Click Restore Complete System and Start 6 Select Skip and click Next You will be prompted to select whether or not to keep the VAIO Value added content 7 Select No and click Next 8 Follow the on screen instructions...

Page 167: ...e the battery pack Recharge the battery pack when The battery pack is running out of power and both the charge and power indicator lights blink You have not used the battery pack for an extended period of time When should I replace the battery pack A message prompting you to replace the battery pack appears when the battery pack reaches the end of its life You can check the battery charge capacity...

Page 168: ...harge my battery pack The battery care function is enabled to extend the life of your battery pack on the VAIO Control Center Check the settings on the VAIO Control Center What should I do if a message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode This problem could be due to the battery pack not being instal...

Page 169: ... images captured under the fluorescent light may show reflections of light A dark portion in captured images may appear as a noise If the lens protection cover is dirty you cannot take a clear shot Clean the cover See Built in Camera page 141 What should I do if captured images contain dropped frames and audio interruptions The effect settings on your software application may cause dropped frames ...

Page 170: ...a images In some software applications you can set an appropriate value to one of the camera properties e g light source flicker etc to eliminate flicker noise Why is the video input from the built in camera suspended for a few seconds The video input may be suspended for a few seconds if a shortcut key with the Fn key is used the CPU load increases This is normal and does not indicate a malfuncti...

Page 171: ... the program is dialing is correct Make sure the software you are using is compatible with your computer s modem All preinstalled Sony programs are compatible Make sure the modem is the only device connected to your telephone line Follow these steps to check the settings 1 Click Start and Control Panel 2 Select Large icons or Small icons from View by in the upper right corner of the window 3 Click...

Page 172: ... is not connecting properly to other PC based modems fax machines or your ISP do any of the following Ask your telephone company to verify your telephone line is free of any line noise If your problem is fax related make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems If you are having a problem connecting with your ISP make sure the ISP is...

Page 173: ...ss point is on If you want to connect your computer to a wireless LAN access point using the 5 GHz band make sure the option to use the 5 GHz band or both the 2 4 GHz and 5 GHz bands is selected for Wireless LAN Settings in the VAIO Smart Network settings window Wireless LAN communication IEEE 802 11a standard using only the 5 GHz band available on selected models only is disabled by default Follo...

Page 174: ... the taskbar and select Power Options 2 Click Change plan settings 3 Click Change advanced power settings 4 Select the Advanced settings tab 5 Double click Wireless Adapter Settings and Power Saving Mode 6 Select Maximum Performance from the drop down list both for On battery and Plugged in If you have disabled the wireless LAN function in the BIOS setup screen you cannot connect to wireless acces...

Page 175: ... a LAN To enable the function or the port follow the steps and the tip in Disabling Built in Devices page 125 Why is the data transfer speed slow The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points Other factors include device configurations radio conditions and software compatibility To maximize the data transfer speed move your computer...

Page 176: ...ption may result in a communication failure Follow the steps in What should I do if my computer cannot connect to a wireless LAN access point page 173 to change the settings What are channels Wireless LAN communication uses divided frequency bands known as channels Third party wireless LAN access point channels may be preset to different channels from Sony devices If you are using a wireless LAN a...

Page 177: ...t when the devices are within 10 meters of each other What should I do if I cannot find the Bluetooth device I want to communicate with Check that the Bluetooth function of the device you want to communicate with is on See the other device s manual for more information If the device you want to communicate with is already communicating with another Bluetooth device it may not be found or it may no...

Page 178: ...re in use Move your computer and Bluetooth devices closer to each other The 2 4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices Bluetooth devices incorporate technology that minimizes interference from other devices using the same wavelength however communication speed and connection range may be reduced Interference from other devices may also stop com...

Page 179: ...luetooth function when I log onto my computer as a user with a standard user account The Bluetooth function may not be available to a user with a standard user account on your computer Log onto the computer as a user with administrative rights Why can t I use the Bluetooth devices when I switch users If you switch users without logging off your system the Bluetooth devices will not work Be sure to...

Page 180: ...evice that you want to connect using the A2DP and select Control 3 Click SCMS T Settings 4 Click to cancel the Connect to a device only if it supports SCMS T content protection check box What should I do if the Bluetooth icon is not displayed on the taskbar Make sure that the switch next to Bluetooth is set to On in the VAIO Smart Network window To display the Bluetooth icon on the taskbar follow ...

Page 181: ...isc for dirt or damage If you need to clean the disc see Discs page 141 for instructions What should I do if the drive tray does not open Make sure your computer is on Press the drive eject button The optical disc drive on your computer may have been disabled in the BIOS setup screen Follow the steps and the tip in Disabling Built in Devices page 125 to enable the drive If the drive eject button d...

Page 182: ...s may cause loss of unsaved data 2 Remove the disc from the optical disc drive 3 Check the disc for dirt or damage If you need to clean the disc see Discs page 141 for instructions If you are playing a disc and cannot hear sound do any of the following The volume may have been turned off by the muting button Press the button once again The volume may have been minimized by the Fn F3 keys Keep pres...

Page 183: ...r computer 6 Double click your desired drive You can confirm the driver software by selecting the Driver tab and clicking Driver Details 7 Click OK to close the window Make sure an adhesive label is not affixed to a disc Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction If a region code warning appears the disc may be incompati...

Page 184: ... to CD media Make sure you neither launch any software application nor allow any to launch automatically not even a screen saver If you are using a CD R RW disc with an adhesive label affixed replace it with one with no affixed adhesive label Using a disc with an affixed adhesive label could cause a write error or other damage What should I do if I cannot write data to DVD media Make sure you are ...

Page 185: ...creen Follow the steps and the tip in Disabling Built in Devices page 125 to enable the drive What should I do if my external optical disc drive does not work properly Make sure that your external optical disc drive is connected to an AC power source and the USB port on your computer If it is not connected the external optical disc drive may not work properly ...

Page 186: ...g the Power Saving Modes page 27 for more information Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit If your computer is running on battery power make sure the battery pack is installed properly and is charged See Using the Battery Pack page 20 for more information If the display output is directed to the external display press th...

Page 187: ...while using video image software or playing DVDs as it may cause unsuccessful playback display or unstable system operations Additionally it is recommended you disable your screen saver before starting DVD playback If the screen saver is enabled it may be activated during DVD playback and prevent the playback from running successfully Some screen savers have been found to even change the display r...

Page 188: ...e LCD screen To change the screen resolution follow these steps 1 Right click on the desktop and select Screen resolution 2 Click the drop down list next to Resolution 3 Move the slider up to increase or down to decrease the screen resolution You can check the total amount of the graphics and video memory available Right click on the desktop select Screen resolution and click Advanced Settings and...

Page 189: ...indows Aero To run Windows Aero follow these steps 1 Right click on the desktop and select Personalize 2 Select your desired theme from Aero Themes For information about the Windows Aero features such as Windows Flip 3D see Windows Help and Support ...

Page 190: ...mmunication functions are provided with your printer disabling the functions on your computer may enable printing Follow these steps 1 Click Start and Devices and Printers 2 Right click the printer icon and select Properties 3 Click the Ports tab 4 Click to cancel the Enable bidirectional support check box 5 Click OK This disables the bidirectional communication functions of the printer such as da...

Page 191: ...rinting If the use of USB ports is restricted by the USB Access Restriction Setting utility you cannot use the printer connected to one of the USB ports on your computer To change the setting see Restricting USB Access page 127 ...

Page 192: ...nput device follow these steps 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound 5 On the Recording tab select your desired device for sound input and click Set Default How can I prevent microphone feedback Microphone feedback occurs when the microphone receives the sound from a sound output device such as a speaker To pre...

Page 193: ...information The volume may have been turned off by the muting button Press the button once again The volume may have been minimized by the Fn F3 keys Keep pressing the Fn F4 keys to turn up the volume loud enough to hear sound Check the Windows volume controls by clicking the volume icon on the taskbar Your sound output device may have been incorrectly configured To change the sound output device ...

Page 194: ...roperly connected and the volume is turned up loud enough to hear sound Make sure your speakers are designed for computer use If your speakers have a muting button set the button to off If your speakers require external power make sure the speakers are connected to a power source See the manual that came with your speakers for more information Check the Windows volume controls by clicking the volu...

Page 195: ...F4 keys do not work press the Windows key once and then the key several times select Restart with the M or m key and press the Enter key to restart your computer If your computer does not restart press the Ctrl Alt Delete keys select the arrow next to the Shut down button with the m and keys press the Enter key select Restart with the M or m key and press the Enter key to restart your computer If ...

Page 196: ...hese steps 1 Click Start and Control Panel 2 Click Clock Language and Region and then Change keyboards or other input methods under Region and Language 3 Click Change keyboards on the Keyboards and Languages tab 4 Change the settings as desired What should I do if I cannot enter certain characters with the keyboard If you cannot enter U I O P J K L M and so on the Num Lk key may be activated Check...

Page 197: ... computer by clicking Start the arrow next to the Shut down button and Restart What should I do if I cannot write data to a floppy disk Make sure the floppy disk is properly inserted in the drive If the disk is inserted properly and you are still unable to write data to it the disk may be full or write protected You can either use a floppy disk that is not write protected or disable the write prot...

Page 198: ...e Play Windows Startup sound check box 5 Click OK How do I change the sound output device If you do not hear sound from the device connected to a port such as the USB port HDMI output port optical output port or headphones jack you need to change the device for sound output 1 Close all open programs 2 Click Start and Control Panel 3 Click Hardware and Sound 4 Click Manage audio devices under Sound...

Page 199: ...How do I change the sound output device page 198 2 On the Playback tab select the HDMI or S PDIF icon and click Properties 3 Click the Advanced tab 4 Select the sample rate and bit depth for example 48000 Hz 16 bit which the device supports 5 Click OK Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcor...

Page 200: ...ata or images 2 Format Memory Stick by following the steps in Formatting Memory Stick page 48 Can I copy images from a digital camera using Memory Stick Yes and you can view video clips that you have recorded with digital cameras that are compatible with Memory Stick Why can t I write data to Memory Stick Some versions of Memory Stick are equipped with an erasure prevention switch to protect data ...

Page 201: ...red device such as a mouse to test if the port is working at all USB hubs may prevent a device from working because of a power distribution failure We recommend you connect the device directly to your computer without a hub If you have disabled the USB ports in the BIOS setup screen you cannot use any connected USB devices To enable the ports follow the steps and the tip in Disabling Built in Devi...

Page 202: ... are using such devices and then try again If the above does not work shut down your computer and disconnect it from the docking station When the battery pack is running out of power you cannot disconnect your computer from the docking station Charge the battery pack or shut down the computer and then try again Be sure to return to the originally logged on user before disconnecting your computer f...

Page 203: ...rks or registered trademarks of Intel Corporation Microsoft Windows the Windows logo and BitLocker are trademarks or registered trademarks of Microsoft Corporation in the U S and other countries i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection Roxio Easy Media Creator is a trademark of Sonic Solutions WinDVD for VAIO and WinDVD BD for VAIO are tr...

Page 204: ...eEngine is a registered trademark of Koozyt Inc PlaceEngine was developed by Sony Computer Science Laboratories Inc and is licensed by Koozyt Inc XMB and xross media bar are trademarks of Sony Corporation and Sony Computer Entertainment Inc AVCHD is a trademark of Panasonic Corporation and Sony Corporation All other names of systems products and services are trademarks of their respective owners I...

Page 205: ...s manual the software or other information contained herein or the use thereof In the manual the or marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Sony Corporation is not liable and will not c...

Page 206: ... 2010 Sony Corporation n ...

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