14
Finding out what to do in case of computer
malfunctions
This section describes how to get your computer back to normal before recovering your
computer system in case of computer malfunctions.
If your computer does not work properly
Your computer may become unstable or slow in the following cases:
❑
Your computer has been infected with a computer virus.
❑
You have changed the Windows settings.
❑
You have installed software or a software driver which is not compatible with your
computer.
If Windows starts
Follow these steps to get your computer back to normal:
Recovering your computer system will delete all the data previously stored on the hard
disk.
1
Create your recovery discs if you have not yet created them (see page 4).
2
Make backup copies of your valuable files (see page 5).
3
Try any of the following:
❑
Restore system files (see page 9).
Restore system files from the latest restore point when your computer was
working normally.
❑
Uninstall software or software drivers which are not compatible with your
computer if you have installed such software or software drivers.
❑
Restore your data from the backup copy made with the
Windows Complete PC
Backup and Restore
feature (available on models with
Windows Vista
Ultimate
or
Windows Vista Business
You cannot restore your files which you have changed or created after the
backup.
4
If your computer still does not work properly, recover the computer system (see
page 16).
