Troubleshooting
What should I do if the green power indicator light turns on but my screen remains blank?
❑
Press the
Alt
+
F4
keys several times to close the application window. An application error may have occurred.
❑
Press the
Ctrl
+
Alt
+
Delete
keys and click the arrow next to the
Shut down
button and
Restart
.
❑
Press and hold the power button for more than four seconds to shut down your computer. Unplug the AC adapter and
leave the computer for about five minutes. Then plug the AC adapter and turn on the computer again.
!
Turning off your computer with the power button or the
Ctrl
+
Alt
+
Delete
keys may cause loss of unsaved data.
What should I do if my computer or software stops responding?
❑
If your computer stops responding while a software application is running, press the
Alt
+
F4
keys to close the application
window.
❑
If the
Alt
+
F4
keys do not work, click
Start
, the arrow next to the
Lock
button, and
Shut Down
to turn off your computer.
❑
If your computer does not turn off, press the
Ctrl
+
Alt
+
Delete
keys and click the arrow
next to the
Shut down
button
and
Shut Down
.
If the
Windows Security
window appears, click
Shut Down
.
❑
If your computer still does not turn off, press and hold the power button until the computer turns off.
!
Turning off your computer with the
Ctrl
+
Alt
+
Delete
keys or the power button may cause loss of unsaved data.
❑
Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC
adapter, and then press the power button to turn on your computer.
❑
Try reinstalling the software.
❑
Contact the software publisher or designated provider for technical support.
