Troubleshooting
Computer
What do I do if my computer won't start?
Make sure the computer is securely plugged into a power source and turned on. Make sure the power indicator
shows the power is on.
Make sure the battery is inserted properly and charged.
Make sure the floppy disk drive (if applicable) is empty.
If the computer is plugged into a power strip or uninterruptible power supply (UPS), make sure the power strip or
UPS is turned on and working.
If you are using an external display, make sure it is plugged into a power source and turned on. Make sure the
brightness and contrast controls are adjusted correctly. See the guide that came with your display for details.
Disconnect the AC adapter and remove the battery. Wait one minute. Reattach the AC adapter and reinsert the
battery. Turn on the power.
Condensation may cause the computer to malfunction. If this occurs, do not use the computer for at least one hour.
If the computer still does not turn on, follow these steps:
1.
Unplug the power cord and remove the battery.
2.
Use a thin, straight object (such as a paper clip) to press the reset button on the bottom of the computer. For
location information, see
Locating Controls and Ports.
3.
Reinsert the power cord and the battery.
4.
Turn on the computer.
For further instructions, contact Sony Computing Support (
http://www.sony.com/pcsupport
).
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