Troubleshooting
Why doesn't my computer enter Sleep or Hibernate mode?
Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep or
Hibernate mode.
To restore your computer to normal operating stability
1
Close all open programs.
2
Click
Start
, the arrow next to the
Lock
button, and
Restart
.
3
If your computer does not restart, press the
Ctrl
+
Alt
+
Delete
keys and click the arrow next to the
Shut down
button and
Restart
.
4
If this procedure does not work, press and hold the power button until the computer turns off.
!
Turning off your computer with the power button may cause loss of unsaved data.
What should I do if the battery indicator is blinking and my computer does not start?
❑
This issue could be due to the battery pack not being installed properly. To resolve this issue, turn off your computer and
remove the battery pack. Then install the battery pack to the computer again. For details, see
Installing the Battery Pack
❑
If the issue persists after performing the above, it means the installed battery pack is not compatible. Remove the battery
pack and contact an authorized Sony Service Center. To find the nearest center or agent, see
Sony Support Information
.
