Why does my computer stop responding? Why can't I turn off my computer?
It is best to turn off your computer using the Turn Off Computer option on the Microsoft
®
Windows
®
Start menu, located on
the taskbar. Using other methods, including those listed below, may result in loss of unsaved data.
Click
Start
on the Windows
®
taskbar, select
Turn Off Computer
, and then click
Turn Off
.
If your computer does not turn off, press the
Ctrl
+
Alt
+
Delete
keys simultaneously. When the
Windows Task
Manager
dialog box appears, click
Turn Off
from the
Shut Down
menu.
If your computer still does not turn off, press and hold the power button or slide and hold the power switch until the
computer turns off.
If your computer stops responding while playing a CD or DVD, press the
Ctrl
+
Alt
+
Delete
keys simultaneously. You
can turn off the computer from the
Windows Task Manager
.
Pressing the
Ctrl
+
Alt
+
Delete
keys simultaneously or turning off the computer with the power button or switch
may cause loss of data.
Remove the AC adapter and battery.
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