Sony VAIO PCV-W10 User Manual Download Page 27 | Manualshive

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27

Troubleshooting

This section describes how to troubleshoot common problems you may
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before using Support Resources. To
view the specific configuration for your computer, see the online
specifications sheet.

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Summary of Contents for VAIO PCV-W10

Page 1: ...VAIO Computer er User Guide PCV W10 ...

Page 2: ......

Page 3: ...emory Stick Media Slot 13 Using The PC Card Slot 16 System And Application Recovery CD s D s 19 Using The System Recovery CD s 20 Using The Application Recovery CD s 23 Troubleshooting 27 About VAIO Computer Functions 28 About Using The Optical Disc Drive 31 About The Speakers 34 About The Modem 35 About Using A Microphone 37 About The Mouse And Keyboard 38 About Using Peripheral Devices 40 ...

Page 4: ...ry 45 About Handling The Computer System 46 About The LCD Screen Built in Display 48 About DVD CD And Floppy Disk Media 49 Support Options 51 Immediate Help And Support 52 Software Help And Support 54 Contacting Sony For Help And Support 57 Notice 59 End User License Agreement For Sony Software 68 Index 73 ...

Page 5: ...ny VAIO computer Your new computer is a superb blend of high technology and easy to use functionality The information provided here is designed to help you to become familiar with the hardware and software applications included with your system ...

Page 6: ...VAIO Computer User Guide 6 ...

Page 7: ...nfiguring Your VAIO Computer This section provides basic information about managing your computer s hard disk drive performance using i LINK devices Memory Stick media PC Cards and changing default settings ...

Page 8: ...er s D partition regularly Defragmenting your hard disk drive If you encounter frame dropping while recording digital video onto your hard disk drive defragmentation may be necessary 1 Deactivate your screen saver and close other open applications if applicable 2 Click Start in the Windows taskbar and select All Programs 3 Point to Accessories point to System Tools and then select Disk Defragmente...

Page 9: ...ur compatible i LINK device and on your computer Plug the i LINK cable connector into this port 2 Plug the other end of the cable into the corresponding 4 pin i LINK port on your computer i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK de...

Page 10: ...tage S4 PictureGear Studio S5 PowerDVD S6 VAIO Help and Support Changing the settings of the S keys You can reprogram the S keys to launch other applications 1 Click Start in the Windows taskbar and select All Programs 2 Select VAIO Action Setup then click VAIO Action Setup 3 Click the S Key you want to change PCV W10 keyboard You can also double click the VAIO Action Setup icon located in the Win...

Page 11: ...n The corresponding applications appear in the list box on the right 5 Select an application from the list Click Next 6 The Confirmation Application Name window appears Click Next 7 You may now type a new name and description if desired Then click Finish You can drag an application to place it into the list box ...

Page 12: ...el 2 Click Other Control Panel Options 3 Click UI Design Selector 4 Click or and select the desired design 5 Click Apply 6 The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 7 To try another selection click or then click Apply 8 When you have made your selection click OK The UI Design Selector closes and the Sony software ...

Page 13: ...g and sharing digital data with similarly equipped devices To insert a Memory Stick media 1 Insert the Memory Stick media into the Memory Stick media slot located on the left panel 2 If the media does not insert easily remove it from the slot and verify that it is not upside down or backwards Carefully reinsert the Memory Stick media but do not force it into the slot Inserting a Memory Stick media...

Page 14: ...ease it from the Memory Stick slot The media extends further enabling you to grasp it 2 Remove the Memory Stick media from the slot Removing a Memory Stick Media Do not remove the Memory Stick media while the media access indicator light is on The media or its data may become damaged Memory Stick media do not support AVI file playback Copy the AVI file to your hard disk drive before attempting to ...

Page 15: ...ecorded on your Memory Stick media When you slide the write protect tab to the LOCK position your Memory Stick media is write protected You cannot delete copy or save information on the media while the write protect tab in the LOCK position When you slide the tab to the un LOCK position you can write to or modify your Memory Stick media s contents Locking the Memory Stick Media LOCK LOCK LOCK To u...

Page 16: ...Card Inserting a PC Card 1 With the label facing up insert the PC Card into the PC Card slot 2 Push the PC Card gently into the slot The card is automatically detected and the Safely Remove Hardware icon appears in the Windows taskbar Inserting a PC Card If the PC Card does not insert easily remove it from the PC Card slot and verify that it is not upside down or backwards Carefully reinsert the P...

Page 17: ...ck Stop The Stop a Hardware Device window appears Click OK 4 When the message Safe to Remove Hardware appears push the PC Card Eject button on the right panel of the system unit You extend the Eject button out from the computer before you can eject the card 5 When the PC Card ejects from the PC Card slot remove it by holding the edges and pulling it out carefully Removing a PC Card If you eject th...

Page 18: ...VAIO Computer User Guide 18 ...

Page 19: ...19 System And Application Recovery CD s You can restore your system individual software applications or drivers using the Recovery CDs ...

Page 20: ... recovery recommended All data on Drive C is deleted The factory default settings and software applications are restored on this drive only Change partition size and recover All partitions custom installations and changes are removed from the hard disk drive You can set the partition sizes for both the Drive C and Drive D The original preinstalled operating system and software applications are res...

Page 21: ...CD in your computer s optical drive 2 Turn off your computer 3 Wait 30 seconds and turn on your computer Your screen displays the downloading progress Starting VAIO Recovery Utility 4 When the VAIO System Recovery Utility dialog box appears click Next The System Recovery utility starts from the optical drive The first CD must be in the drive when you turn on your computer To insert the System Reco...

Page 22: ...If you have more than one System Recovery CD insert the first CD to run the System Recovery program You are prompted to insert the next CD s once the information from the first CD has been installed The recovery process takes approximately 30 to 60 minutes to complete After recovering your system using the System Recovery CD s you may be prompted to insert your Application Recovery CD s after rest...

Page 23: ... Turn on your computer If your computer is already on save and close all open applications 2 Logon to go to the Windows desktop 3 Insert Application Recovery CD 1 into your computer s optical drive The Application Recovery utility loads automatically 4 Click OK in the VAIO welcome window The Sony Application Recovery Program window appears 5 Double click the Software folder Icons representing prei...

Page 24: ... s 1 Logon to go to the Windows desktop 2 Insert Application Recovery CD 1 into the optical disc drive The VAIO welcome window appears Click OK then click Quit to close the Sony Application Recovery utility 3 Without removing the Application Recovery CD from the optical drive click Start in the Windows taskbar and then right click My Computer A shortcut menu appears 4 Click Properties The System P...

Page 25: ...ck OK to return to the Hardware Update Wizard Click Next 13 Select the device folder and click Next The Microsoft Windows XP operating system automatically reinstalls the device driver s from the Application Recovery CD 14 Click Finish and remove the Application Recovery CD from the optical drive 15 Click Start in the Windows taskbar select Turn Off Computer The Turn Off Computer dialog box appear...

Page 26: ...VAIO Computer User Guide 26 ...

Page 27: ...roubleshoot common problems you may encounter when using your computer Many problems have simple solutions so try these suggestions before using Support Resources To view the specific configuration for your computer see the online specifications sheet ...

Page 28: ...the brightness control dial is adjusted correctly Check that the computer is not in stand by mode Why did my computer or software application stop responding You can try to locate and close the software application that has stopped responding 1 Press the Ctrl Alt Delete keys The Windows Task Manager window appears 2 From the Applications tab locate the application that has the status message Not r...

Page 29: ...oblems A list of specific problem topics appears on the right side of the dialog box 3 Select Startup and Shutdown Troubleshooter Follow the on screen instructions according to your specific situation I cannot find the Windows taskbar The Windows taskbar may be hidden or minimized Use the mouse to locate a hidden taskbar by pointing to the left right top and bottom edges of the screen The taskbar ...

Page 30: ...stem responsiveness varies depending with the number of applications that are open and running Close any applications that you are not currently using Increasing the system memory may also help For information on installing memory please see the online VAIO User Guide ...

Page 31: ...t the application CD into your drive appears and the software does not start Some software applications require specific files that are located on the application s CD ROM Insert the disc and try starting the program again Check to make sure you inserted the CD ROM with the label side facing up Your computer may not be equipped with all of the hardware features listed in this section To view the s...

Page 32: ...e the type of player that can play the disc Unless a 1 or ALL appears on the DVD or on its packaging you cannot play the disc on this system If you hear audio but cannot see video your computer s video resolution may be set too high To improve video resolution verify that your screen area is set to 1280 x 768 using 32 bit color preset factory default To verify or change your video resolution 1 Cli...

Page 33: ... drivers A dirty or damaged disc may also cause the computer to stop responding while it tries to read the disc If necessary remove the disc and check that it is not dirty or damaged Why doesn t my optical drive CD RW DVD record to CD RW media If you are having difficulty with writing erasing or formatting on your CD RW media the reason may be that the media is not compatible with your high speed ...

Page 34: ...ust the system volume 3 From the Volume tab adjust the Device volume by moving the slider bar to the desired sound level Verify that the Mute option is not selected Check that the Mute check box is not selected in the Windows volume control How do I use headphones while my speakers are connected The speakers continue to produce sound even when headphones have been connected If you want to use opti...

Page 35: ...x related check that there are no problems with the fax machine you are calling and that it is compatible with fax modems For optimum performance verify that your ISP point of presence POP telephone number is compliant with V 90 standards If you are having a problem connecting with your ISP check that they are not experiencing technical problems Try connecting your modem through another telephone ...

Page 36: ...d other software contact the software publisher for information on how to configure the software in order to recognize the modem If it appears that your modem is not functioning properly check the device status 1 Click Start in the Windows taskbar then click Control Panel 2 Click Printers and Other Hardware and then select Phone and Modem Options 3 From the Modems tab click to select your modem 4 ...

Page 37: ... then click Control Panel 2 Click Sounds Speech and Audio Devices then click Sounds and Audio Devices 3 From the Audio tab locate the Sound recording section and click Volume The Recording Control dialog box appears 4 Select the Options menu and click Properties The Properties dialog box appears 5 In the section Adjust volume for select the Recording option Click OK 6 From the Recording Control di...

Page 38: ...ause the mouse to malfunction If the cursor is not moving properly try using the mouse on another mousing surface or using a mouse pad To use a standard mouse USB If you are using a standard mouse there may be dust or dirt inside the mouse mechanism To clean the mouse follow these steps 1 Save and close all applications and turn off your computer 2 Turn the mouse upside down 3 Remove the mouse bal...

Page 39: ...askbar then click Control Panel 2 Click Printers and Other Hardware then click Mouse The Mouse Properties dialog box appears 3 From the Buttons tab select Switch primary and secondary buttons under the Button Configuration options 4 Click Apply then click OK Why doesn t my keyboard work properly 1 Save and close all open applications 2 Turn off your computer wait approximately 10 seconds and then ...

Page 40: ...ing with installation Some printers do not function properly without the updated drivers for specific operating systems To install your printer follow these steps 1 Click Start in the Windows taskbar then click Control Panel 2 Click Printers and Other Hardware then click Add a Printer 3 From the Add Printer Wizard click Next 4 Select Local Printer then click Next To connect a USB printer Place a c...

Page 41: ...lear the printer memory by turning the printer off for approximately 10 seconds and then turning it back on If the printer is not included in the list and the printer manufacturer included a disk with a Windows XP Printer driver choose Have Disk enter the appropriate path for the disk or CD and click OK If the printer is not included on the list and no drivers are included with the printer choose ...

Page 42: ...VAIO Computer User Guide 42 ...

Page 43: ...43 Notes On Use The information in this section provides basic procedures for handling your system and common peripheral devices using storage media and locating upgrade information ...

Page 44: ...tector prevents damage to your computer caused by power surges The battery backup safeguards your data during a brief period of power loss The power control button on the front panel does not turn off the system AC power To remove power from the system you must turn off the computer and then unplug the AC power cord from the wall outlet or power strip Do not place heavy objects on the power cord D...

Page 45: ...atteries to your nearest Sony Service Center or Factory Service Center For the Sony Service Center nearest you visit the Sony Computing Web site at http www sony com pcsupport Do not handle damaged or leaking lithium batteries The lithium battery may explode if mistreated Do not disassemble it or dispose of it in fire Replace the battery with a Sony CR2032 lithium battery Using a type of battery o...

Page 46: ...d up Do not place your computer on loose surfaces such as rugs or blankets or near materials such as curtains or draperies that may block its ventilation slots Leave a space of at least 8 inches from the back panel of your computer Clean the cabinet with a soft dry cloth or a soft cloth lightly moistened with a mild detergent solution Do not use any type of abrasive pad scouring powder or solvent ...

Page 47: ...not disconnect your computer when it is adversely affecting the telephone line the telephone company has the right to disconnect your service until you correct the problem About moisture condensation If your computer is brought directly from a cold location to a warm one moisture may condense inside your computer In this case allow at least an hour before turning on your computer If any problem oc...

Page 48: ...mage disappears after a period of time You can use a screen saver to prevent residual images The screen becomes warm during operation This is normal and does not indicate a malfunction Do not leave the LCD in direct sunlight as this may damage the screen Use caution when using the computer near a window Do not exert pressure on the LCD or scratch the surface as this may cause the screen to malfunc...

Page 49: ...ge the drive Cleaning CD or DVD media Fingerprints and dust on the surface of a disc may cause read errors Proper care of the disc is essential to maintain its reliability Do not use solvents such as benzine thinner commercially available cleaners or anti static spray as they may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surface from th...

Page 50: ...VAIO Computer User Guide 50 ...

Page 51: ...y provides several options to help solve common problems or to locate support for your VAIO computer This section describes all available resources and offers suggestions on how to access this information for maximum results ...

Page 52: ...rs a variety of available topics enabling you to quickly view specific information using the context sensitive search features To access the online User Guide 1 Click Start in the Windows taskbar 2 Click Help and Support The VAIO Help and Support Center menu appears 3 Click VAIO User Guide Specifications The online specifications sheet lists the hardware configuration and preinstalled software app...

Page 53: ...software Help files 1 Click Start in the Windows taskbar and point to All Programs A submenu appears listing all preinstalled software applications 2 Click the desired software application The software s main window appears 3 From the menu bar click Help The Help file appears A hardcopy software manual may available for certain software applications You can locate the online Help files for Sony so...

Page 54: ...America Online Inc EarthLinkSM Total Access EarthLink Inc Your computer may not be supplied with all of the software mentioned in this section depending on the system configuration you purchased To view the specific software preinstalled on your computer see the online specifications sheet Web site http www adobe com e mail techdocs adobe com phone 206 675 6126 fee based support Web site http www ...

Page 55: ... Edition Intuit Inc Support from 900 555 4932 is fee based Support from 800 644 3193 is automated and free of charge RecordNow DX VERITAS Software Corp Sony Software Sony Electronics Inc Web site http www sony com pcsupport Web site http www antivirus com pc cillin support phone 510 859 0308 900 820 8324 hours M F 8 A M 5 P M Pacific time Web site http www intuit com support phone 900 555 4932 800...

Page 56: ...rest you visit the Sony Computing Support Web site at http www sony com pcsupport Computing support is free of charge for 90 days after the original date of purchase Web site http www sonicfoundry com support e mail support sonicfoundry com phone 900 407 6642 fee based support fax 608 256 7300 hours M F 9 A M 5 P M Central time Web site http www corel com phone 613 274 0500 hours M F 8 30 A M 7 30...

Page 57: ... computer such as 1 hardware and software specifications 2 upgrade and maintenance procedures 3 safety and legal information 4 quick solutions to common problems An automated tutorial library that contains interactive easy to understand lessons on using your computer s hardware and software features Links that enable you to 1 quickly find the nearest Sony service center locations 2 arrange for rep...

Page 58: ...ly available 1 VAIO computer system type 2 Model number 3 Serial number 4 Operating system 5 Hardware feature or software application that has a problem See Software Help And Support for the appropriate software contact information 6 Brief description of the issue For VAIO computers purchased in the U S and Canada contact a Sony Support representative at 1 888 476 6972 The serial number is located...

Page 59: ...OF ANY MATERIALS DATA TEXT IMAGES VIDEO OR AUDIO FROM ANY DESCRIBED WEB SITE WEB SITE INFORMATION IS OBTAINED FROM VARIOUS SOURCES AND MAY BE INACCURATE COPIES OF COPYRIGHTED INFORMATION MAY ONLY BE MADE FOR LEGALLY PERMISSIBLE PURPOSES Sony Electronics Inc reserves the right to make any modification to this manual or the information contained herein at any time without notice The software describ...

Page 60: ...are trademarks or registered trademarks of their respective owners The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business propr...

Page 61: ...t the network interface Use caution when installing or modifying telephone lines Avoid using the modem during an electrical storm Do not use the modem or a telephone to report a gas leak in the vicinity of the leak The socket outlet shall be installed near the equipment and shall be easily accessible Laser Output 0 7 mW CD Read 0 6 mW DVD Read 40 mW CD Write Wave Length 785 nm CD 662 nm DVD To cha...

Page 62: ...e électrique N utilisez pas le modem ni le téléphone pour prévenir d une fuite de gaz vous êtes près de la fuite L appareil doit être le plus près possible d une prise murale pour en faciliter l accès For questions regarding your product or for the location of the Sony Service Center nearest you visit the Sony Computing Support Web site at http www sony com pcsupport Pour changer la pile de rechan...

Page 63: ...ch the receiver is connected Consult the dealer or an experienced radio TV technician for help You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment Only peripherals computer input output devices terminals printers etc that comply with FCC Class B limits may be attached to this computer product Operation with n...

Page 64: ...h the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operations of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this modem for repair or...

Page 65: ...ss other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual In order to program this information into your facsimile machine see your fax software documentation Telephone Consumer Guidelines Canada Please refer to your telephone directory under Privacy Issues and or Terms of Service For more detailed information plea...

Page 66: ...ng to the manufacturer s instructions The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 212 F 100 C or incinerate Dispose of used battery promptly Keep away from children Ne pas manipuler les batteries au lithium qui fuient ou sont endommagées Une batterie non conforme présente un danger d explosion La remplacer seulement pa...

Page 67: ...Ringer Equivalence Numbers of all the devices does not exceed 5 AVIS DE L INDUSTRIE CANADA AVIS Le presént matériel est conforme aux spécifications techniques d Industrie Canada applicables au matérial terminal Cette conformité est confirmée par le numéro d enregistrement Le sigle IC placé devant le numéro d enregistrement signifie que l enregistrement s est effectué conformément à une déclaration...

Page 68: ...ense the SONY SOFTWARE to you In such event you may not use or copy the SONY SOFTWARE and you should promptly contact SONY for instructions on return of the entire COMPUTER and included SONY SOFTWARE for a refund of the purchase price of the COMPUTER SONY SOFTWARE LICENSE Copyright laws and international copyright treaties as well as other intellectual property laws and treaties protect the SONY S...

Page 69: ...f its component parts Confidentiality You agree to keep information contained in SONY SOFTWARE which is not publicly known confidential to yourself and not to disclose such information to others without prior written approval from SONY COPYRIGHT All title and copyright in and to the SONY SOFTWARE including but limited to any images photographs animation video audio music text and applets incorpora...

Page 70: ...PERMANENT RESIDENT OF THE UNITED STATES BY DOWNLOADING OR USING THE SONY SOFTWARE YOU ARE AGREEING TO THE FOREGOING AND YOU ARE WARRANTING THAT YOU ARE NOT A FOREIGN PERSON OR UNDER THE CONTROL OF A FOREIGN PERSON U S GOVERNMENT RESTRICTED RIGHTS I THE SOFTWARE PRODUCT and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the United States Government is subject to ...

Page 71: ...ATE A WARRANTY OR CONDITION OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY SHOULD THE SONY SOFTWARE PROVE DEFECTIVE YOU AND NOT SONY OR A SONY AUTHORIZED REPRESENTATIVE ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR CONDITIONS SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU LIMITATION OF LIABILITY SONY SH...

Page 72: ...l courts of Santa Clara County California and the parties hereby consent to the venue and jurisdiction of such courts THE PARTIES HERETO WAIVE TRIAL BY JURY WITH RESPECT TO ANY MATTERS ARISING UNDER OR RELATING TO THIS AGREEMENT If any part of this Agreement is held invalid or unenforceable the other parts will remain valid Should you have any questions concerning this license or this limited warr...

Page 73: ... Windows taskbar 29 moisture condensation 47 proper handling 46 shutting down 44 startup problems 28 system response problem 28 connecting cables 46 peripheral equipment 46 power cord 44 printers 40 D defragmenting hard disk drive 8 disconnecting power cords 44 disposal of lithium battery 66 driver recovery reinstall device drivers 24 DVD playback problems 32 region code warning 32 tray eject 31 E...

Page 74: ...ooting 36 Moisture condensation 47 mouse left hand users 39 troubleshooting 39 multiple telephone lines 47 O Operating system locks up 29 optical drive recording speed 33 tray eject 31 P party lines 47 PBX Private Branch Exchange 47 PC Card ejecting 17 PCMCIA 16 using 16 power cord 44 disconnecting power cord 44 fluctuations or loss 44 source 44 source precautions 44 precautions about power source...

Page 75: ... WordPerfect Office 2002 56 surge protectors 44 System Recovery CD s SRCDs 20 system response problem 30 T telephone service 47 touch tone dialing 35 Troubleshoot Adobe Acrobat Reader 54 Adobe Photoshop Elements 54 Adobe Premiere LE 54 America Online 54 CD playback problems 31 CD RW recording 33 computer stopped responding 28 DVD playback problems 32 EarthLinkTotal Access 54 Microsoft Internet Exp...

Page 76: ...VAIO Computer User Guide 76 U Uninterruptible Power Supply 44 V ventilation 46 voltage settings 44 W Windows taskbar 29 ...

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