Getting Help
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Getting Help
Sony provides several support options for your Sony computer. When you have
questions about your computer and the preinstalled software, check these sources
for answers, in the following sequence:
1
VAIO
®
Notebook User Guide
The User Guide (this manual) contains information on how to get the most from
your computer, find help, and solve common problems. It also contains product
specifications.
2
Customizing Your VAIO
®
Notebook
The electronic document contains additional information on customizing your
computer. You can access this guide from the Windows Start menu by selecting
Programs and then VAIO User Manual.
3
Manuals and online help files that may accompany your preinstalled software
Most of the manuals for preinstalled software are located on your hard disk drive
as online help files. You can access the online help files from the Help menu in
the specific application. A printed manual is available for some applications.
4
VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using
advanced diagnostic technology, Sony’s VAIO Support Agent runs scheduled
protections of your applications, network settings, and other important software
settings. When your software is protected, you can use VAIO Support Agent to
repair software problems by restoring your software to any of the previously
protected states.
5Sony PC Support
Provides instant access to information on commonly encountered problems.
Enter a description of your problem and the Knowledge Database searches for the
corresponding solutions online. You can access the Sony PC Support at:
http://www.sony.com/pcsupport
6
Sony Fax-on-Demand
This service provides you with answers to commonly asked questions. You can
use this automated service to request a list of available topics and then select the
topics that you want to receive. To contact the Sony fax-on-demand service, call
1-888-4SONYPC (1-888-476-6972). (Requires a fax machine or your fax
software.)
7
Calling Sony Customer Support
You can call and speak with a Sony Customer Support Representative without
using your computer by calling 1-888-4SONYPC (1-888-476-6972). Software
support is available free of charge for 90 days after the original date of purchase.
