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Sony VAIO PCG-R505JEK, User Manual

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Sony VAIO PCG-R505JEK User Manual Download Page 129

129

Troubleshooting

This section describes how to solve common problems you may encounter
when using your notebook. Many problems have simple solutions, so try
these suggestions before you contact Sony PC Support
(http://www.sony.com/pcsupport). Consult the following sections:

❑

Troubleshooting Your Notebook

❑

Troubleshooting the Docking Station

❑

Troubleshooting the LCD Screen

❑

Troubleshooting the Mouse and Touchpad

❑

Troubleshooting Drives, PC Cards, and Peripheral Devices

❑

Troubleshooting the Software

❑

Troubleshooting the Modem

❑

Troubleshooting Audio

❑

Troubleshooting the Printer

Troubleshooting Your Notebook

My notebook does not start.

❑

Check that the notebook is plugged into a power source and that it is turned
on. Check that the power indicator on the front panel of the notebook
indicates that the power is on.

❑

Check that the battery packs are inserted properly and that they are charged.

❑

Make sure there is no floppy disk in the floppy disk drive.

❑

Confirm that the power cord and all cables are connected firmly, as
described in “Connecting a Power Source” in the printed Quick Start.

❑

If you plugged the notebook into a power strip or UPS, make sure the power
strip or UPS is turned on and working.

Summary of Contents for VAIO PCG-R505JEK

Page 1: ... docking station 23 VAIO Action Setup 25 Using the Center Jog Dial Control 26 Using the center Jog Dial control 26 Launcher mode 27 Guide Mode 28 Using the center Jog Dial control with Sony software 28 Using the center Jog Dial control with other software 29 Using Memory Stick Media 30 Types of Memory Stick media 30 Write protecting a Memory Stick media 32 Formatting a Memory Stick media 32 Notes ...

Page 2: ... Connecting an Optical Drive 49 Playing a DVD 50 Handling and cleaning CD and DVD media 51 Writing data to CD R RW media 51 Connecting a Printer 53 To connect a printer 53 Connecting an i LINK Device 55 Connecting an External Display 58 To connect a monitor 58 To connect a projector 59 Connecting a USB Device 62 To connect a USB device 62 Connecting External Speakers 64 Connecting an External Micr...

Page 3: ...con descriptions 75 Displaying detailed battery information 76 Selecting the Display Mode 78 Changing the window design of Sony software 80 Adding Memory 81 Precautions and Procedures 81 Installing a Memory Module 83 Removing a Memory Module 87 About the Software on Your Notebook 89 Overview 89 DVgate 95 To defragment a partition 95 DVgate plug in for Adobe Premiere 95 MovieShaker 97 Importing ima...

Page 4: ...g Panorama Maker 107 Making still images and panoramic from MPEG 108 Smart Capture 109 Using Still mode 110 Using Net Movie mode 114 Using ImageStation 117 VisualFlow 120 To use VisualFlow 120 Application Driver and System Recovery CDs 121 Using Your Recovery CDs 122 Using the Application Recovery CD s 122 Using the Driver Recovery CD s 123 Using the System Recovery CD s 123 Recovering Microsoft W...

Page 5: ... Troubleshooting the Software 139 Troubleshooting the Modem 140 Troubleshooting Audio 141 Troubleshooting the Printer 142 Getting Help 143 Support Options 143 VAIO Support Agent 145 To use the Quick Fix Wizard 145 To use Common Solutions 147 To use Support Central 149 About automatic updates 153 Index 157 ...

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Page 7: ...er Guide This user guide provides detailed information on all aspects of using your new VAIO computer from keyboard functions to preinstalled software applications In the left navigation window click the topics you want to learn more about and that information will be displayed in the main window ...

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Page 9: ...ng PC Cards Connecting VAIO Computers VAIO Action Setup Using the Center Jog Dial Control Using Memory Stick Media Using Power Saving Modes Using a Phone Line Using the LAN Using the Keyboard Your notebook keyboard is very similar to that of a typewriter but the keyboard has additional keys that perform specific computer related tasks ...

Page 10: ...is variable definition to document title 10 Keyboard Function Keys Print Screen Key Shift Fn Key Windows Key Alt Key Applications Key Numeric Keypad Area Correction Keys Fn Key Backspace Key Ctrl Key Key Navigation Keys ...

Page 11: ...igation keys The Left Right Up Down arrows are devoted to move the cursor on the screen and also function as the Home End Page Up and Page Down keys respectively Correction keys The Insert Backspace and Delete keys enable you to make corrections in your documents Function keys The 12 function keys along the top of the keyboard are used to perform designated tasks For example in many applications F...

Page 12: ... as on a typewriter it is used to produce capital letters or special symbols such as and Windows key The key with the Windows logo displays the Windows Start menu it is the equivalent of clicking the Start button on the task bar See Indicators for more information Fn key The Fn keys at the left and right sides work the same and are used in combination with other keys to issue commands See The Fn k...

Page 13: ...nate mode or is powered off Battery Indicates the status of the battery which is attached at the rear of the notebook Memory Stick Indicates the Memory Stick slot is in use Docking Station Indicates the Docking Station is in use Light On Off Hard disk Data is being read from or written to the hard drive Do not enter Standby mode or turn off the notebook when this indicator light is on The hard dri...

Page 14: ...s differently Exactly how it scrolls depends on the specific application It has no effect in many applications Information moves across the display normally Combination Function F1 Displays Windows Help Tab Switches the selected button on the taskbar E Displays Windows Explorer F Displays the Windows Find All Files window to find a file or folder This is the equivalent of selecting Find then Files...

Page 15: ...is the equivalent of clicking the System icon in the Control Panel Combination Feature Functions Fn F3 Speaker switch Toggles the built in speaker off and on Fn F4 Speaker volume Adjusts the built in speaker volume To increase volume press Fn F4 then or To decrease volume press Fn F4 then or Fn F5 Brightness control Adjusts brightness of the LCD To increase light intensity press Fn F5 then or To d...

Page 16: ...e written to the hard disk and the system power is turned off To return the system to the original state use the power switch to turn on power Fn F Display control Minimizes or maximizes the display window Maximizing the display window allows you to view the display at a greater resolution You can also carry out these functions using the center Jog Dial control Some functions are not available unt...

Page 17: ...he left button once Double click Press the left button twice Right click Press the right button once In many applications this action displays a shortcut menu of context sensitive choices Drag Slide one finger while pressing the left button Scroll Move your finger along the right edge of the touchpad to scroll vertically Move your finger along the bottom edge to scroll horizontally The scroll func...

Page 18: ...s for information on touchpad features such as clicking both buttons simultaneously adjusting touchpad speed and Easy Launcher functions To access Mouse Properties press the Start button select Settings and then select Control Panel Double click the Mouse icon in the Control Panel ...

Page 19: ...ype II PC Card and is compatible with a CardBus Some PC Cards may require that you disable idle devices when using the PC Card You can use Sony Notebook Setup to disable devices See Displaying the Sony Notebook Setup Screen for more information Be sure to use the most recent software driver provided by the PC Card manufacturer If an mark appears on the Device Manager tab in the System Properties d...

Page 20: ...ng Do not force a card into the slot It may damage the connector pins If you have difficulty inserting a card check that you are inserting the card with the correct orientation Do not carry your notebook while the head of the PC Card such as a wireless LAN card is out of the slot Pressure or shock may damage the connector pins See the manual that came with your PC Card for more information on its ...

Page 21: ...optical drive by mistake disconnect the docking station and reconnect it See Disconnecting the notebook from the docking station for more information In some cases if your notebook alternates between normal power operation and power saving mode while the PC Card is inserted the notebook may not recognize the connected device In such a case reboot your notebook to correct the problem ...

Page 22: ...tible devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your i LINK compatible device for infor mation on operating conditions and proper connection Before connecting i LINK compati ble PC peripherals to your system such as CD RW or hard disk drive confirm their operating system compatibility and required operating c...

Page 23: ...ip set the i LINK network switch on the bottom of the docking station to the side marked 4 Connect the docking station to your notebook as described in the Connecting the notebook to the docking station section 5 Turn on the notebook and use the i LINK cable to connect your notebook to another computer 6 After you have finished the tasks you needed to perform to end the smart connect session proce...

Page 24: ...Change text in this variable definition to document title 24 Set the i LINK network switch to the unmarked side ...

Page 25: ...center Jog Dial control Memory Stick media and i LINK interface An overview of some of the functions controlled by VAIO Action Setup is provided below For more information on changing the settings using VAIO Action Setup right click the Jog Dial Utility icon or in the task tray and click Help Topics ...

Page 26: ...rol In addition when you press the center Jog Dial control you can turn on your notebook automatically and start the selected application or document The Jog Dial control window always appears in the display It is either in the launcher mode or in the guide mode Using the center Jog Dial control This section explains how to use the center Jog Dial control For information on how to change the setti...

Page 27: ...t is displayed between orange bars you can press the center Jog Dial control to view a submenu of that item Using Launcher mode To use the center Jog Dial control click the Jog Dial control window or the Jog Dial Utility icon in the task tray Alternatively you can press the Ctrl key and the center Jog Dial control while the Jog Dial window is active to switch to launcher mode To select a desired i...

Page 28: ...nd the software window is active Depending on the software you are using you can select items from the displayed list using the center Jog Dial control You can switch between guide mode and launcher mode by pressing the Ctrl key and the center Jog Dial control Using Guide mode The Jog Dial control window displays the function of the center Jog Dial control Using the center Jog Dial control with So...

Page 29: ...se the center Jog Dial control to scroll the window or adjust the window size Using a dialog box When a window such as Screen Properties is active the Dialog box is displayed in the Jog Dial window You can select an item in the window by rotating the center Jog Dial control Pressing the center Jog Dial control is the equivalent of pressing Enter or Select Jog Dial Guide Dialog Box ...

Page 30: ... on MG Memory Stick media but not on regular Memory Stick media You can also use MagicGate media compatible devices to record and playback music when they are connected to your notebook You can store mixed data on the Memory Stick media For example you can copy an image on to MG Memory Stick media that already contains music What is MagicGate media MagicGate media provides copyright protection tha...

Page 31: ...e that the access light is off 2 Push the Memory Stick media in toward the notebook 3 When the Memory Stick media ejects pull it out Inserting Memory Stick Media At the default setting Visual Flow application starts automatically when you insert a Memory Stick media You can change this setting in VAIO Action Setup Be careful when removing the Memory Stick media as it may eject completely from the ...

Page 32: ...out using Memory Stick Formatter refer to Formatter Help 1 Insert the Memory Stick media into the notebook See To insert a Memory Stick media for information on inserting Memory Stick media 2 Click the Start button point to Programs click Memory Stick Utility and then click Memory Stick Formatter 3 Click Start Formatter Memory Stick Formatter begins Write protect off Data can be saved on the Memor...

Page 33: ... Memory Stick media Only MagicGate Memory Stick media can be used with copyright protected data such as music Copyright protected music cannot be checked out to any Memory Stick media other than MG Memory Stick media Recorded music is limited to private use only Using recorded music for any other purpose requires permission of the copyright holders Sony is not responsible for music files that cann...

Page 34: ...ore the media in a location that is subject to Extremely high temperatures such as in a car parked in the sun Direct sunlight High humidity or places with corrosive substances To prolong the life of the media use the supplied storage case See the instructions that come with your media for more information on use ...

Page 35: ... mode To save power you can turn off a specific device such as the LCD or the hard disk Standby mode In Standby Mode the notebook saves the current state of the system in RAM and switches off power to the CPU The amber power indicator light flashes in this mode To activate Standby mode To activate Standby mode press the power button and release it immediately You can also use the PowerPanel utilit...

Page 36: ...requires less time than Hibernate to return to normal mode Power consumption Standby uses more power than Hibernate The Save to Disk Manager window appears and then the notebook enters Hibernate mode Do not move the notebook until its power indicator light turns off When returning from Hibernate mode the system status stored on the hard disk is erased and the notebook starts normally if you press ...

Page 37: ...under the phone jack cover Make sure you insert the phone cable from the rear of the notebook and that the modular jack clicks into place 3 Plug the other end into the wall jack Do not plug the phone cable into the Ethernet port located to the left of the phone jack as this may damage your notebook Plugging Phone Cable into Phone Jack Your notebook does not work with party lines cannot be connecte...

Page 38: ...k please ask your network administrator Connecting to LAN Only connect 10Base T and 100Base TX cables to the Ethernet port Do not connect any other type of network cable or any telephone line Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to the network contact your netw...

Page 39: ...ting an Optical Drive Connecting a Printer Connecting an i LINK Device Connecting an External Display Connecting a USB Device Connecting External Speakers Connecting an External Microphone Connecting the Optional Docking Station Your notebook supports an optional docking station that provides the following A floppy disk drive An optical drive A back panel that enables you to connect additional per...

Page 40: ...nition to document title 40 Back Panel 1 USB ports 5 Ethernet port 10BaseT 100Base TX 2 Monitor port 6 i LINK IEEE 1394 S400 port 3 Serial port 7 Printer port 4 DC In port Left 1 Left lever 3 Floppy disk drive 2 Air vent 7 6 5 4 1 2 3 ...

Page 41: ...nd into an AC outlet The LED of the DC In port switches on 2 Holding the notebook with the front side facing you insert the two holes on the front of the notebook into the two corresponding latches protruding from the front side of the docking station Right 1 Optical drive 3 DC In indicator 2 UNDOCK switch 4 Right lever Note the following before connecting your notebook to the docking station Disc...

Page 42: ...tebook from the docking station There are two procedures to consider when disconnecting your notebook from the docking station Latching the Notebook to the Docking Station Be careful not to press the top of the notebook too strongly the LCD display may be damaged Securing the Notebook to the Docking Station Docking Station Latches Protruding from Docking Station Firmly press down with your thumbs ...

Page 43: ... while the docking indicator is on Do not disconnect the docking station during power saving modes i e while the notebook is in Standby or Hibernate mode If you do any of the above you may lose data or cause the notebook to malfunction Do not disconnect the notebook from the docking station if the battery power is low you may lose data Shut down your notebook first then disconnect from the docking...

Page 44: ...slightly back to disengage it from the two front latches of the docking station Disconnecting the docking station when the notebook is on You can use the Start Menu in the Windows task tray or the UNDOCK switch on the docking station to disconnect your notebook from the docking station while the notebook is on Releasing the Notebook from the Docking Station Removing the Notebook from the Docking S...

Page 45: ...k The Undock Complete dialog box appears Wait for the docking indicator light to switch off before undocking the notebook Once the Undock Complete dialog box appears continue on to step 3 to finish undocking the notebook This prevents from leaving the notebook on the docking station in this released state for too long Docking Indicator Light Once the Undock Complete dialog box appears continue on ...

Page 46: ...ge text in this variable definition to document title 46 2 Release and remove your notebook as described in the Disconnecting the docking station when the notebook is off section UNDOCK switch UNDOCK Switch ...

Page 47: ...n your notebook To insert a floppy disk 1 Hold the floppy disk with the label side facing up 2 Gently push the floppy disk into the drive until it clicks into place To remove a floppy disk When you finish using the floppy disk wait until the LED indicator light turns off and then press the Eject button to remove the floppy disk Do not use an optional PCGA UFD5 floppy disk drive while your notebook...

Page 48: ...t title 48 Notes on handling floppy disks Do not open the shutter manually and touch the surface of the floppy disk Keep floppy disks away from magnets Keep floppy disks away from direct sunlight and other heat sources Removing Floppy Disk Eject Button ...

Page 49: ...ect an optional optical drive such as PCGA CD51 A to the PCMCIA PC Card slot To insert a disc 1 Press the Eject button The disc tray slides out 2 Place the disc in the tray with the label side facing up Push the disc onto the hub until the disc clicks into place Do not use an optional optical drive while your notebook is connected to the docking station If you are using a PC Card such as a wireles...

Page 50: ...lternative you can set the power management profile to Automatic Profile Selection which will cause the DVD profile to be selected automatically whenever you insert a DVD See Controlling Power Management for information on how to set the power management profile You can play DVDs using the WinDVD software See the help file that came with the WinDVD software for details Some discs recorded at 20 or...

Page 51: ...vents such as benzine thinner commercially available cleaners or anti static spray as they may cause damage to the disc Writing data to CD R RW media You can use Drag n Drop CD software to write data to a CD R or CD RW To use Drag n Drop CD see the online help manual that comes with the software Note the following for playing a DVD Do not switch between LCD and external display while playing a DVD...

Page 52: ...wing Do not use the Eject PC option in Windows or press the UNDOCK switch on the docking station while writing data to a CD R or CD RW Doing so may severely damage your notebook Do not strike or shake the notebook while writing data to a disc Memory resident disc utilities such as the screen saver and virus checker may cause unstable operation or data loss Deactivate these utilities if they are ac...

Page 53: ...cate the Printer port on the docking station 2 Plug the printer cable supplied with the printer into the Printer port To USB ports 1 Locate the USB ports on your notebook and printer 2 Plug the optional USB printer cable into one of the two USB ports Turn off the notebook before connecting peripherals In normal use you should turn on the peripherals before turning on your notebook Connecting a Pri...

Page 54: ...t came with your printer for more information on printer installation and operation Before operating the printer ensure that the Printer setting in the Sony Notebook Setup software is properly set See Displaying the Sony Notebook Setup Screen for more information Power cord USB printer cable not supplied Printer To USB port ...

Page 55: ...e Memory Stick media and insert the media into the Memory Stick media slot on your notebook See Using Memory Stick Media for more information on using Memory Stick media i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection The i LINK connection may vary depending on the software applications oper ating system and i LINK compatible devices All product...

Page 56: ...Change text in this variable definition to document title 56 Connecting Digital Video Camera Recorder Digital video camera recorder i LINK cable To S400 To DV In Out optional i LINK ...

Page 57: ...tal video camera recorder for more information on installation and use The i LINK port does not supply power to external devices If the external device requires power from the i LINK port you cannot use the device with your notebook The VAIO notebook supports transfer rates up to 400 Mbps however the actual transfer rate is the lowest transfer rate of the external device The i LINK features availa...

Page 58: ... optional display cable into the monitor port Using the docking station 1 Locate the monitor port on the rear panel of the docking station 2 Plug the optional display cable into the monitor port Ensure that one end of the power cord of the monitor is plugged into the display and the other end is plugged into an AC outlet Connecting Monitor You cannot use the Monitor port on your notebook when the ...

Page 59: ...itor port 3 Plug the audio cable into the green Headphone jack on the right side of the notebook Ensure that one end of the power cord of the monitor is plugged into the display and the other end is plugged into an AC outlet Connecting Monitor See the manuals that came with your printer and the docking station if applicable for more information on printer installation and operation Power cord disp...

Page 60: ...cate the monitor port on the rear panel of the docking station 2 Plug the optional monitor adapter into the monitor port 3 Plug the audio cable into the green Headphone jack on the right side of the notebook Connecting projector Projector Power cord RGB signal cable To Headphones Audio cable ...

Page 61: ... the external monitor or both devices See Selecting the Display Mode for more information Connecting projector Note the following See the manual that came with your projector for more information on installation and operation You cannot use the Monitor port on your notebook when the docking station is connected to the notebook Projector Power cord RGB signal cable Audio cable To Headphones ...

Page 62: ...a USB port on the notebook There are two USB ports on the notebook one on the right side and one on the left side 2 Plug on end of the USB cable into a port and the other end into the USB device Using the docking station 1 Locate a USB port on the optional docking station There are two USB ports located on the back side of the docking station 2 Plug one end of the USB cable into a port and the oth...

Page 63: ... notebook Since the USB mouse software driver is preinstalled in the notebook you simply plug the USB mouse into the USB port to use it One USB port supports one USB device Connecting USB Device See the manual that came with your USB device for more information on its installation and use To USB mouse USB ...

Page 64: ...cable into the Headphone jack Note the following when connecting external speakers Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Do not place floppy disks on the speakers the magnetic field of the speakers may damage the data on the floppy disks Connecting Speakers to the Headphone Jack See the manual that comes with your speaker...

Page 65: ...ed Microphone jack on the right side of your notebook 2 Plug the microphone cable into the Microphone jack Make sure your microphone is designed for computer use The microphone should be compliant with the plug in power microphone Connecting Microphone to Microphone Jack See the manual that comes with your microphone for more information on installation and use Microphone optional To Microphone ...

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Page 67: ...ettings Displaying the Sony Notebook Setup Screen Controlling Power Management Displaying Battery Information Selecting the Display Mode Displaying the Sony Notebook Setup Screen To display the Sony Notebook Setup screen 1 Click the Start button on the Windows taskbar 2 Point to VAIO and click Sony Notebook Setup ...

Page 68: ...his variable definition to document title 68 3 Select the tab for the item you want to change See Sony Notebook Setup tabs for more information 4 After you finish making your changes click OK Sony Notebook Setup Screen ...

Page 69: ...ves inserted into your notebook Touchpad When you connect an optional mouse to the Serial port of your notebook you can make your touchpad inactive You can also customize the settings of your mouse using the mouse utility Power On Password Set the password to secure your notebook Enable Ports Enable or disable ports Disabling ports releases resources to the system To change the serial settings cli...

Page 70: ...nagement toolbar 1 Right click on the taskbar at the bottom of the screen 2 Select Toolbars from the pop up menu and then click Power Management The Power Management toolbar appears on the taskbar The current profile icon is highlighted on the Power Management toolbar It is the first icon farthest to the left and its appearance changes depending on which power management profile is currently selec...

Page 71: ...hange from the list in the right panel 5 Click the desired setting 6 Click the File menu then click Save 7 Click the File menu then click Exit Power Management profiles The PowerPanel utility provides several predefined power management profiles Each profile consists of a group of power management settings that are designed to meet specific power management goals ranging from maximum power managem...

Page 72: ...ot change the settings of this profile AC Power The power management state when AC power is in use Similar to the Power Management Off setting Power Management automatically loads the AC profile unless you disable this feature Games Disables the display and the Hard Disk Standby timer Presentation Keeps the display on at all times while it conserves power This option is ideal for slide show presen...

Page 73: ...k and display screen You can also establish settings for LCD Video Standby Hard Disk Standby and Standby to optimize power management for your system Spreadsheet Optimizes performance and power requirements for spreadsheet applications Communications Extends battery life by initiating a quick display timeout The Internal modem remains powered You can also establish settings for LCD Video Standby H...

Page 74: ...e that saves the state of the system and peripheral devices in memory RAM Power consumption reduces to a minimum and the system remains on To return the system to the active state press any key or the power button on your notebook Hibernate Mode Provides for the lowest level of power consumption The system writes the state of the system and peripheral devices to the hard disk and turns off the sys...

Page 75: ...en 2 Select Toolbars from the pop up menu then click Battery Information The Battery Information toolbar appears on the taskbar You can also view the total capacity remaining in the battery by placing the pointer over the battery status icon in the task tray on the lower right side of the screen Percentage indicator Displays the percentage of the remaining battery capacity Time indicator Displays ...

Page 76: ...uble click the battery icon on the task tray to display the Battery Information window The screen appears displaying the Battery tab which contains information such as the estimated time to empty and charging time Fully charged Discharging No battery Battery Information Window Battery Icon Battery Status ...

Page 77: ...stomizing the Battery Information toolbar and alarm system You can customize the Battery Information toolbar to suit your portable computing needs including modifications to the alarm settings Refer to PowerPanel help for more information ...

Page 78: ...ted to an external monitor When you connect an external display you can switch the display mode between your notebook s LCD display and the external monitor To select the display mode proceed as follows See also the Connecting an External Display section 1 Click the Start button point to Settings then click Control Panel The Control Panel appears 2 Double click Display to access the Display Proper...

Page 79: ...ler Properties dialog box 4 Click the Intel 82815 Graphics Technology tab then click the Graphics Properties button 5 Click the Driver Configuration tab 6 Ensure that the Synchronous Display Mode box is selected then click Apply 7 Click the Device tab 8 Select the type of display Intel 82815 Graphics Controller Properties Screen ...

Page 80: ...ges The window design for your Sony software will match the UI Design Selector window 6 To try another selection click or then click OK 7 The UI Design Selector closes and the Sony software window design displays You may not be able to display the notebook LCD screen and an external display or projector at the same time depending on the types of computer displays and projectors you are using Turn ...

Page 81: ...associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment Disconnect the system from its power source and from any telecommunications links networks or modems before you open the system or follow any of the procedures described below Failure to do so may result in personal injury or equipment damage Sony recomme...

Page 82: ...n a carpeted area and do not handle materials that produce or hold static electricity cellophane wrappers for example Ground yourself by maintaining contact with an unpainted metal portion of the chassis while performing the procedure Do not open the memory module package until you are ready to install the module The package protects the module from ESD Use the special bag for preventing ESD or us...

Page 83: ... printer 2 Unplug the notebook and remove the battery packs 3 Wait until the notebook cools down Then unscrew the two screws with the mark on the bottom of your notebook 4 Slide the LCD lock lever and lift the cover Slide the keyboard toward the LCD display then lift it away slightly Screws on Bottom of Notebook Lifting the Keyboard ...

Page 84: ...side then gently turn it over on the touchpad space Be careful not to detach the cable when lifting the keyboard 6 You must remove the existing memory module See Removing a Memory Module for instructions 7 Remove the memory module from its packaging 8 Install the memory module Turning the Keyboard Cable ...

Page 85: ...into your notebook Be careful not to detach the cable when lifting the keyboard Note the following Be careful not to touch the other components on the motherboard Be sure that both ends of the memory module click into place Installing the Memory Module Replacing the Keyboard ...

Page 86: ...Change text in this variable definition to document title 86 10 Close the notebook cover then tighten the screws on the bottom of the computer ...

Page 87: ...form steps 1 to 5 in the Installing a Memory Module section 2 Touch a metal object such as the port panel on the back of your notebook to discharge static electricity 3 Remove the memory module 4 Perform steps 8 and 9 in the Installing a Memory Module section ...

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Page 89: ...nded to preserve the fidelity of documents created on all major computer platforms America Online America Online Inc America Online is a popular Internet online service Stay in touch with family and friends with easy to use e mail manage your personal finances get the latest news and sports scores and chat with thousands of others who share your interests CompuServe 2000 CompuServe Interactive Ser...

Page 90: ...cs Inc JogDial Utility allows you to easily scroll launch applications access settings and perform other useful functions by manipulating the center Jog Dial control which is located near the touchpad Microsoft Word Microsoft Corporation Microsoft Word makes it easy to create common Web e mail and print documents for use around the world It embraces HTML as a first class file format and extends th...

Page 91: ...t digital audio files by downloading audio files from Electronic Music Distributino EMD services over digital networks such as the Internet You can record audio CDs onto your hard drive in a variety of formats PictureGear Sony Electronics Inc This image management software displays images from your hard drive a Sony Digital Still Camera or a Sony Mavica Camera The images appear in a convenient lig...

Page 92: ...ay your bills online QuickTime Apple Computer Inc QuickTime is the Apple technology that makes video sound music 3D and virtual reality come alive for your Internet browser and Windows RealJukebox RealNetworks Inc RealJukebox is one of the world s most widely used personal music management systems Using RealJukebox you can capture the contents of a music CD manage and play back your music and view...

Page 93: ...n your notebook and a Sony Digital Handycam camcorder that supports the i LINK interface It allows you to capture compressed video or still images that you can save or share via e mail A smart solution to computer digital audio video and network convergence Smart Connect Sony Electronics Inc Smart Connect allows you to use an i LINK cable to connect your VAIO notebook to another computer that supp...

Page 94: ... media in a visually pleasing artistic manner VisualFlow not only plays a selected movie or sound file but also enables playback of files by other applications like PictureGear Memory Stick Slideshow and Windows Explorer WinDVD 2000 InterVideo Inc WinDVD is a simple to use DVD player including all the features you would expect to find in a standard consumer DVD player while also offering advanced ...

Page 95: ...window appears Select the drive you want to defragment from the list and click the Defragment button See Windows Help for more information on defragmenting DVgate plug in for Adobe Premiere If your VAIO notebook does not come with Adobe Premiere pre installed and you subsequently purchase that software you must install a plug in to enable DVgate 2 3 software Installing the DVgate plug in To instal...

Page 96: ... variable definition to document title 96 Click Browse and from your C drive select Program Files and Sony and Dvgate and Premiere Plug in and then 6 0 Select Setup exe and click Open Then click OK to install the plug in ...

Page 97: ... or DV Import 2 Find the file you want to add 3 Select the file 4 Click Open The file is added to the Clip tray Create a movie using Shaker After adding clip s to the Clip tray you can create a short movie using the Shaker feature Shaker randomly select clips from the Clip tray to create a 30 second scene 1 Click the Shake tab 2 Select a mood by clicking a face in the Shaker tray Main Window Impor...

Page 98: ...ext adjusting the color and contrast and modifying the length of clips Adding effects to a scene or a clip Shaker Tray Scenes created with Shaker begin with black frame and after processing are placed in the first available slot on the Product tray Limit the number of scenes placed on the Product tray to 10 or less MovieShaker software may stop responding if too many scenes are placed on the Produ...

Page 99: ...n saving movies 2 Click Export 3 Select the format in which you want the document to be saved 4 Click Next 5 Locate the folder to which you want the file saved 6 Name the file 7 Click Save To preview an Effect click on the clip in the Working panel monitor Your clip displays with the new effect on the Effect tray monitor Exporting movies may take a long time to complete Saving movies as DV Digital...

Page 100: ...rmat Electronic Music Distribution EMD services EMD allows you to download music files via the Internet To use Internet services that are compatible with OpenMG Jukebox you need Access to the Internet from your notebook Sign up with an Internet Service Provider ISP and configure your notebook for Internet access before using EMD services An EMD service provider Consult the provider for details reg...

Page 101: ...ration 3 When you have registered with CDDB the Set OpenMG Jukebox as the Application for playing Audio CD dialog box appears You can set OpenMG Jukebox as the default application for playing audio CDs by selecting the appropriate checkbox 4 Click OK The OpenMG Jukebox window appears To register with CDDB you will need Internet access from your notebook For more information regarding CDDB registra...

Page 102: ...operational sheet view according to function 6 Drop down list Displays the playlists audio files etc of the current screen tab 3 Player control buttons Control playback play stop pause etc 7 Tutorial tab Opens and closes the Tutorial screen 4 File Tree view Displays the folders on your notebook 8 URL drop down list Displays URL address information if available Clicking the Go to URL link button co...

Page 103: ... To name the album and songs type the name or retrieve it from the CDDB Web site on the Internet at http www cddb com cddb2info using html To transfer songs check in check out You can transfer songs between the playlists of your OpenMG Jukebox and external devices media For details on using your external devices media see the user guide that came with your product These instructions are for the Ch...

Page 104: ...ining the song that you want to check out The songs in the playlist are listed in the Playlist view in the center of the screen 4 In the Playlist view select the song to be checked out To check out more than one song at a time hold down the Ctrl key and click the songs to be selected 5 Click Out or drag and drop the song to the desired position in the song list of the external device media Check o...

Page 105: ...eck in begins For more information about using OpenMG Jukebox 2 0 software go to the online OpenMG Jukebox Help file You can access the OpenMG Jukebox Help file using either of the following instructions 1 Click the Start button on the Windows taskbar select Programs and OpenMG Jukebox and then OpenMG Jukebox Help 2 From the OpenMG Jukebox Help menu select OpenMG Jukebox Help Additional OpenMG Juk...

Page 106: ...mode This is especially useful when you want to play songs with OpenMG Jukebox while using other software or when you feel that the operation panel in full mode is too large Additionally the design of the operation panel in simple mode can be changed by adding a new Skin Therefore you can enjoy various panel designs when the skins supporting OpenMG Jukebox soon become available Notes on using Port...

Page 107: ...m Collection menu select Create New Collection 4 Enter a name for the collection and then click OK Creating a photo album 1 Select the pictures you want to use to make an album 2 From the Utilities menu select Album Maker 3 Choose the type of Album you want and click OK 4 Now add more pictures frames text and effects 5 When you are finished select Create Album in File menu or click the Create Albu...

Page 108: ...t lens and click OK If 35mm lens is selected the prompt does not appear to select a different lens click the lens icon 5 Click the panoramic icon near the bottom of the window 6 Click Full Stitch Making still images and panoramic from MPEG 1 Select the MPEG file 2 From the Movie Sound menu select Scene break down Then select Movie Stitch to create a panoramic picture Sony recommends using 12 lands...

Page 109: ...ing on the software applications oper ating system and i LINK compatible devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your i LINK compatible device for infor mation on operating conditions and proper connection Before connecting i LINK compati ble PC peripherals to your system such as CD RW or hard disk drive co...

Page 110: ...as a camera You can select different characteristics for the Capture button when capturing a Net Movie 3 Options button Displays the configuration options available for either Still or Net Movie mode 7 Application Switch drop down list Switches between the Still image and Net movie modes using a drop down list 4 Effects button Displays the special effects that you can apply to your pictures or vid...

Page 111: ...by vertical in pixels Image Quality Set the quality of your pictures as they are being saved by selecting Fine Standard or Economy image quality Destination Select a file destination for your pictures 5 Click on the Effects button to select a special image effect The Effect Setting window appears Use the drop down list to view and customize the available effects Still Image Options window ...

Page 112: ... 1 Use your digital camera or camcorder to locate the image you want to capture When you see the desired image in the Smart Capture window click Effect Setting window You can use a different special effect for each picture or you can remove all special effects by clicking on the No Effects button ...

Page 113: ...unctions using the task buttons Delete Discard any or all of your still images by clicking on the Delete button Select a single image or all and the image s is torn and removed from the Still Viewer window Upload Send your still images online to the ImageStation Web site to share with your family and friends ImageStation stores your still images online when you register for this free service See U...

Page 114: ... 2 Connect your compatible i LINK digital camcorder to your notebook with an i LINK cable An image appears in the Smart Capture main window 3 Check that the Mode dial is set to Net Movie Click on the Mode dial to switch between Still mode and Net Movie mode 4 Click on the Options button to view the available options for your movie capture The Recording Options window appears The Recording Options ...

Page 115: ...fect Setting window appears Use the drop down list to view and customize the available effects Capturing a movie in Net Movie mode 1 Use your digital camcorder to locate the view s you want to capture When you see the desired view in either the Smart Capture window or your camcorder s viewfinder press the Capture button to begin recording your movie The Movie Player window appears 2 Click on the C...

Page 116: ...various functions using the task buttons Delete Discard any frame or the entire movie by clicking on the Delete button The frame or movie is removed from the Movie Player window Upload Compress and send your movies online to the ImageStation Web site to share with your family and friends ImageStation stores your movies online when you register for this free service See Using ImageStation below Mai...

Page 117: ...fore uploading your pictures or movies with Smart Capture and ImageStation Uploading with Movie Player 1 Click on the Upload Button in Movie Player The Compression Settings when Uploading window appears 2 Select the compression rate and press the Start Compression button The ImageStation Login window appears See steps 2 to 4 in the next section Uploading with Still Viewer for further uploading inf...

Page 118: ...process Follow the onscreen instructions If you are already a registered member provide your login name and password The Image Uploader window appears 3 From the Still Viewer or Movie Player window click on the Upload button to transfer your pictures or movies to the ImageStation Web site The Image Uploader windows displays your Internet connection and upload status Click on to see thumbnail previ...

Page 119: ...een instructions to access your ImageStation account The ImageStation Web site may ask you to complete a full login again if your current session is not active The ImageStation preview feature is available when you upload two or more pictures or a movie No preview is shown if a single picture is being uploaded ...

Page 120: ...ort section on the main toolbar to select a sorting method 4 Placing your cursor on the left end of the main toolbar activates the current Memory Stick properties 5 Placing your cursor on the right end of the main toolbar activates a secondary toolbar with more functions 6 Click on an image to show a normal view centered on the screen Double clicking an image shows an enlarged view 7 The movie fil...

Page 121: ...become corrupted or erased Driver Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual device drivers if they become corrupted or erased System Recovery CD s Sony Electronics Inc This CD enables you to format the C partition of the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or are erased...

Page 122: ...ou can also use the Application Recovery CD to install Windows 2000 drivers on your notebook To use the Application Recovery CD s 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical drive The Application Recovery utility loads automatically 3 When the Application Recovery menu appear...

Page 123: ...structions to complete the recovery process To repair software applications using VAIO Support Agent The Driver Recovery CD utility has an information vault that contains the original characteristics for the preinstalled software applications that are protected by VAIO Support Agent Using the System Recovery CD s You can use the System Recovery CD s to reinstall the operating system and software t...

Page 124: ...follow the on screen instructions to complete the recovery process If your notebook does not start from the Recovery CD 1 Press the power button and hold it for more than four seconds to turn off the notebook 2 Turn on the notebook When the Sony logo is displayed press the F2 key The BIOS setup menu screen appears 3 Press the arrow keys to select the Exit menu 4 Press the arrow keys to select Get ...

Page 125: ...t Word will not be recovered Use the supplied Word CD ROM to recover this application Your system may include one or two System Recovery CDs If you have two System Recovery CDs insert the first CD to run the System Recovery program You are prompted to insert the second CD once the information from the first CD has been installed The recovery process takes from 30 to 60 minutes to complete After re...

Page 126: ...ttp www aol com telephone 800 827 3338 hours 7 days a week 24 hours a day Web site http www compuserve com telephone 800 848 8990 Web site http www easy co jp dde sony tosupportne html Web site http www netscape com telephone 888 4SONYPC 888 476 6972 hours 7 days a week 24 hours a day Web site http www symantec com techsupp telephone 800 927 3991 900 646 0007 Support from 1 800 927 3991 is fee bas...

Page 127: ...rs 7 days a week 6 A M 6 P M Pacific time Web site http www realnetworks com telephone 206 674 2681 fax 206 674 3586 e mail http service real com online form hours M F 8 A M 5 P M Pacific time Web site http www sony com pcsupport telephone 888 4SONYPC 888 476 6972 Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web sit...

Page 128: ...128 WinDVD 2000 Sony Service Center For the Sony Service Center nearest you call 1 888 4SONYPC 1 888 476 6972 or find Sony Customer Service on the Web at http www sony com pcsupport Web site http www intervideo com jsp Support jsp e mail support intervideo com ...

Page 129: ... Troubleshooting the Modem Troubleshooting Audio Troubleshooting the Printer Troubleshooting Your Notebook My notebook does not start Check that the notebook is plugged into a power source and that it is turned on Check that the power indicator on the front panel of the notebook indicates that the power is on Check that the battery packs are inserted properly and that they are charged Make sure th...

Page 130: ...till does not start remove the AC adapter and battery pack and wait one minute then reattach them and press the power button My notebook starts but my system doesn t start properly When the internal backup battery is low on power your system may not start properly and the message Press F1 to resume F2 to setup may appear at the bottom of the screen In such a case proceed as follows 1 Press F2 The ...

Page 131: ...y when the Sony logo appears to access the BIOS setup menu 6 Press the directional arrow keys to select the Exit menu 7 Press the arrow keys to select Get Default Values then press Enter The message Load default configuration now appears 8 Select Yes then press Enter 9 Use the directional arrow keys to select Exit Save Changes then press Enter The message Save configuration changes and exit now ap...

Page 132: ...e the battery pack from your notebook If your notebook stops responding while playing a CD or DVD press Ctrl Alt Delete and click Shut Down on the Windows Security screen to restart your notebook My notebook is unstable Your notebook s operating system may become unstable if a lower power state such as Hibernate is initiated then changed before the notebook completely enters the lower power state ...

Page 133: ...notebook and the notebook is connected to another computer via i LINK Set the i LINK network switch at the bottom of the docking station to the marked side See If your notebook is connected to the optional docking station for more information An error message appears while disconnecting the docking station even after following the correct procedure for disconnecting the docking station Close the s...

Page 134: ...t in this variable definition to document title 134 The disc tray does not eject even after I press the Eject button Open the tray by inserting a sharp pointed object such as a paper clip in the manual eject hole ...

Page 135: ... hold the Fn key while pressing F7 several times My LCD screen continues to show the previous screen Press the Windows key and D key twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to adjust the image See the manual that came with your display for more information I want to change the video resolutio...

Page 136: ...t the button assignments as follows 1 Click Start point to Control Panel then double click on the Mouse icon The Mouse Properties dialog box appears 2 Change the button assignments in the Mouse Properties dialog box One of the buttons is assigned to the double click action The pointer does not move while using the Touchpad or Mouse Click the Start button on the Windows taskbar select Shut Down to ...

Page 137: ...hear audio check all of the following Check that your optical drive does not have the mute setting enabled Check the volume setting in the audio mixer If you are using external speakers check the volume settings and then check the connections between your external speakers and the notebook Click Start point to Settings point to Control panel then double click System The System Properties dialog bo...

Page 138: ...or turned off appears Verify that the DV device is turned on and that the cables are properly connected If you are using multiple i LINK devices the combination of the connected devices may cause unstable operation In this case proceed as follows 1 Turn off your notebook and all connected devices 2 Disconnect the devices that are not in use 3 Ensure that all other devises are properly connected 4 ...

Page 139: ...hear background noise while using Windows Media Player to play my music CDs Sony suggests using the preinstalled Media Bar software to play audio CDs The application cannot find a file while a PC Card is inserted Some PC Cards when inserted in a notebook that is connected to the docking station may change the drive letters of the disk drives in the docking station If this occurs an application you...

Page 140: ...a V 90 K56flex compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provider proceed as follows Have your phone company verify that your phone line is free from a...

Page 141: ...tebook is powered by batteries verify that the battery packs are inserted properly and that they are charged If you are using an application that has its own volume control verify that the volume is turned up Check the volume controls in Windows If you connect external speakers Verify that the speakers are properly connected and the volume is turned up If the speakers have a mute button make sure ...

Page 142: ... to bi directional change it to ECP See Displaying the Sony Notebook Setup Screen for information on using Sony Notebook Setup Your connected printer may not function after the notebook resumes from a power saving mode If this occurs proceed as follows to reset the printer connection 1 Click My Computer icon on the desktop then click on the Control Panel folder 2 Click on the Printers folder 3 Rig...

Page 143: ... software are located on your hard disk drive as online help files You can access the online help files from the Help menu in the specific application A printed manual is available for some applications 3 VAIO Support Agent VAIO Support Agent can be accessed from the Windows desktop Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your applications netwo...

Page 144: ...ervice to request a list of available topics then select the topics that you want to receive To contact the Sony fax on demand service call 1 888 4SONYPC 1 888 476 6972 6 Calling Sony Customer Support Sony provides software support free of charge for 90 days after the original date of purchase You can speak with a Sony Customer Support Representative without using your notebook by calling 1 888 4S...

Page 145: ... items that are protected by the VAIO Support Agent utility VAIO Support Agent has three features to help you fix your software problems Quick Fix Wizard Common Solutions and Support Central This section briefly describes these three features and the automatic update capability of the VAIO Support Agent To use the Quick Fix Wizard The VAIO Support Agent records and maintains a history of the VAIO ...

Page 146: ...ndow click the Quick Fix Wizard button The Welcome window appears 2 Click Next The Quick Fix Wizard Begin VAIO Support Agent Diagnostics dialog box appears 3 Select the Diagnose and fix my software option 4 Select the software you wish to repair from the drop down list 5 Next select a date time from the drop down list that corresponds to the last time when the software worked properly 6 Click Next...

Page 147: ...gent or from a Web browser 1 Click the Common Solutions button The Common Solutions dialog box appears 2 Double click on the desired category to expand and view available SupportActions VAIO Support Local Server C program files support com provides a list of SupportActions available on your notebook s hard disk drive VAIO Support Local Server http sdcglobal4 sel sony com provides a list of Support...

Page 148: ...next to the SupportAction categories to expand or collapse the categories Common Solutions dialog box 1st level Connect to the Internet before attempting to view the category Vaio Support Local Server http sdcglobal4 sel sony com This category is unavailable without an Internet connection ...

Page 149: ...he Support Central feature uses Internet resources to help you fix your software Support Central searches the Internet for answers to your questions additional information from knowledge base systems and the latest software updates for your protected software Support Central also lets you contact live support agents for additional help Common Solutions dialog box 2nd level You cannot undo One Clic...

Page 150: ...ng Support Central First time users will be asked to register with Support Central You must have Internet access to use Support Central Support Central Welcome page Support Central retains your registration information so you are only required to register once If you log on to your notebook with a different user name or have recovered your system using the System Recovery CDs Support Central may r...

Page 151: ...VAIO Support Agent 151 Support Central Registration page ...

Page 152: ...ort Central the Current Issues page displays enabling you to continue working on your open issues or to close them if you are finished Support Central has a tracking feature that stores your current issues enabling you to return and work on them later Support Central Current Issues page ...

Page 153: ...pport Server to check for new updates or fixes needed for your system This updating action only occurs while you are connected to the Internet and when more than 24 hours has passed since the last update Each time the VAIO Support Agent prepares to check for updates the Agent Status Update dialog box appears and asks you to respond unless you have previously selected the option Always accept updat...

Page 154: ... without further prompting Deny the Agent your permission to contact the Sony Support Server for any updates or fixes The Agent discontinues any update retrieval and does not prompt again for your permission to update Deny the Agent your permission to contact the Sony Support Server for the current update or fix The Agent discontinues the current update retrieval but prompts again for your permiss...

Page 155: ...ce icon to view the update VAIO Support Agent properties To control the VAIO Support Agent automatic update feature follow these steps 1 In the VAIO Support Agent main screen select Tools then select Properties The VAIO Support Agent Properties dialog box appears 2 Select one of three options to customize the automatic update feature 3 Click OK When clicking on the flashing ambulance icon you must...

Page 156: ...Change text in this variable definition to document title 156 ...

Page 157: ...gital video recorder 55 canceling commands 11 Caps Lock indicator light 14 CD ROM discs inserting 49 CD ROM drive closing lid 50 connecting 19 CD ROMs handling 51 choosing display mode 78 cleaning CD and DVD media 51 coin operated telephones 37 computer 143 indicators 13 setup screen 67 troubleshooting 129 139 connecting 49 CD ROM drive 19 coin operated telephones 37 digital video camera recorder ...

Page 158: ...DVD drive connecting 49 DVD ROM drive tray troubleshooting 138 DVD ROMs handling 51 DVGate 95 E Eject button 47 ejecting diskettes 47 Electronic Music Distribution EMD services 100 EMD services 100 Escape key 11 external devices display 58 projector 59 speakers 64 F floppy disk drive 47 troubleshooting 137 Fn key 12 combination commands 15 function keys 12 G getting help 143 Guide Mode 28 H handli...

Page 159: ...g 140 monitor connecting external display 58 selecting 61 switching among 16 mouse troubleshooting 136 mouse properties 18 MovieShaker 97 multiple phone lines 37 N navigation keys 11 network connector 40 port replicator 40 Notebook Setup tabs 69 Num Lock indicator light 14 numeric keypad area 11 O OpenMG Jukebox 100 operator keys 12 optical drive 49 P party phone lines 37 PBX 37 PC Card inserting ...

Page 160: ...tor 61 Serial connector 40 setting up your PC support 143 setup screen About This Computer tab 69 Basic Advanced tab 69 displaying 67 Power On Password tab 69 Printer tab 69 Touchpad tab 69 setup tabs 69 Shift key 12 Smart Capture 109 software DVGate 95 ImageStation 117 MovieShaker 97 overview 89 PictureGear 107 Smart Capture 109 troubleshooting 139 VisualFlow 120 Sony Fax on Demand service 144 So...

Page 161: ...connector 62 mouse 62 using floppy disk drive 47 Jog Dial 26 keyboard 9 Memory Stick 30 PC Cards 19 phone line 37 touchpad 17 VAIO Action Setup 25 V VAIO Action Setup 25 VAIO Support Agent 145 Support Central 149 VAIO Action Setup 25 video camera recorder 55 VisualFlow 120 W window design of Sony software 80 Windows Explorer 14 Find window 14 Help 14 key 12 key combinations 14 taskbar 132 ...

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