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Getting help
74
My computer does not shut down
It is recommended that you shut down your computer using the
Turn Off Computer
command on the
Windows
®
Start
menu. Using other methods, including those listed here, may result in loss of unsaved data.
If the Turn
Off command does not work properly, proceed as follows:
Restart the computer by pressing
<Ctrl> + <Alt> + <Delete>.
The
Windows Task Manager
dialog box appears.
Click
Shut Down
and then
Turn Off
.
If this does not work, press the power switch and hold it for at least four seconds, this turns off the power.
Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer locks up
If you suspect one application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete>
simultaneously. If you have not changed the default settings, you will enter the
Task Manager
. Select the application or process that is locking your system, and then click
End Task
.
If the above method does not work, or you do not know which application is locking your system, restart
the computer. On the Windows
®
taskbar, click the
Start
button, click
Turn Off Computer
, and then
select
Turn Off
.
If the above method does not work, press the power switch and hold it for at least four seconds. This
turns off the power.
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by
pressing
<Ctrl>+<Alt>+<Delete>
, and then click
Turn Off
from the
Shut Down
menu.
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.
