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If you experience any of the following difficulties while using
the system, use this troubleshooting guide to help remedy the
problem before requesting repairs. Should any problem
persist, consult your nearest Sony dealer.
General
The power is not turned on.
• Check that the AC power cord is connected securely.
If “PROTECT” and “UNPLUG” appears alternately.
Immediately unplug the AC power cord and check the
following items.
• Check that the speaker cords of the optional speakers are
not short-circuited.
• Is anything blocking the ventilation holes of the system?
After checking the above items and fixing any problems,
connect the AC power cord again and turn on the system.
If the cause of the problem cannot be found even after
checking all the above items, consult your nearest Sony
dealer.
Dolby Digital or DTS multi channel sound is not
reproduced.
• Check that the playing DVD, etc, is recorded in Dolby
Digital or DTS format.
• When connecting the DVD player, etc, to the digital input
jacks of this system, check that audio setting (settings for
the audio output) of the connected component.
• Check that the DVD player selects the correct settings.
(Check the sound from DVD menu.)
The surround effect cannot be obtained.
• Press SOUND FIELD +/–, make sure the sound field
function is on.
• Depending on the digital signal, the sound field may not
function.
There is no sound from one of the front speakers.
• Check that the component is connected correctly to the
audio input jacks for that component.
• Check that the cords are fully inserted into the jacks on
both the component and this system.
The left and right sounds are unbalanced or reversed.
• Check that the components are connected correctly and
securely.
• Adjust balance parameters in the LEVEL menu.
There is no sound from the center speaker.
• Press SOUND FIELD +/– and check the selected sound
field.
• Depending on the source, the sound effect from the center
speaker may be less noticeable.
• Adjust the level of the speaker.
No sound or only a very low-level sound is heard from the
surround speakers in FRONT mode.
• Press SOUND FIELD +/– and check the selected sound
field.
• Check that the 5.1CH/FRONT mode switch is switched
over FRONT mode.
• Turn off the system power, and turn it on after sliding the
5.1CH/FRONT mode switch.
• Depending on the source, the sound effect of the surround
speakers may be less noticeable.
No sound is heard from the surround speakers when
connected in 5.1CH mode.
• Check the settings of the surround speakers.
• Press SOUND FIELD +/– and check the selected sound
field.
• Check that the 5.1CH/FRONT mode switch is switched
over 5.1CH mode.
• Turn off the system power, and turn it on after sliding the
5.1CH/FRONT mode switch.
• Depending on the source, the sound effect of the surround
speakers may be less noticeable.
Connected components
There is no sound or only a very low-level sound no matter
which component is selected.
• Check that the speakers and components are connected
correctly and securely.
• Check that both this system and the selected component
are turned on.
• Check that the volume is not set to the minimum level.
• Press MUTING to cancel the muting function.
There is no sound from the selected component
• Check that the component is connected correctly to the
audio input jacks for that component.
• Check that the cords are fully inserted into the jacks on
both the component and this system.
• Check that the component is selected correctly.
• If you resume play a disc when volume is maximum,
there may be no sound. In this case, turn down the
volume, turn off the system and turn on again.
Additional Information
Troubleshooting
continued
