GUARANTEE
b. the Guarantee seal and the serial number on the
Product have not been damaged, altered, defaced or
removed.
3. SCEE may elect at its option to repair or replace the
Product.
4. Repair or replacement may involve installation of the
latest software or firmware updates for the Product.
5. Products with Removable Hard Disk Drive ("HDD")
a. If the Product includes a removable HDD on
purchase, when arranging for warranty service
under this Guarantee, our Customer Service helpline
will discuss with you whether you should leave that
HDD Product or remove and retain the HDD prior
to the return of the Product for warranty service.
b. If the Product is returned with the HDD for
warranty service, repair or replacement of the
Product will involve reformatting that HDD.
c. If the Product is returned without the HDD for
warranty service, we will if possible give the
repaired or replaced unit the same unique internal
identification as the returned Product. If for any
reason we are unable to rewrite the original Product
ID and you wish to receive warranty service, you
will need to reformat your HDD before you are able
to use it with your repaired or replaced Product.
d. You understand and agree that reformatting of the
HDD will result in loss of your stored data, files
and software. To avoid loss of any software, data or
files which you wish to retain, before submitting
the Product for guarantee service you should,
where possible, back these up and remove them
from the HDD. Clearing your PlayStation
®
Network
password will help protect any information you
consider confidential.
6. To avoid damage to or loss or erasure of other
removable data storage media, peripherals, accessories
or non-original components, you must remove them
before submitting the Product for Guarantee service.
7. You understand that this Guarantee does not cover
stored data, files or software and you agree that SCEE
is not liable to you for any loss or corruption of your
data, files or software in connection with your exercise
of this Guarantee.
8. You should back up your HDD regularly to prevent
loss or alteration of data, files or software although
some content cannot be backed up and must be
reinstalled by the user.
9. You may not claim under this Guarantee when the
Product is damaged as a result of:
a. commercial use, accident, fair wear and tear,
negligence, abuse, or misuse (including, without
limitation, failure to use this Product for its normal
purpose and/or in accordance with instructions on
proper use and maintenance, or installation or use
in a manner inconsistent with applicable local
technical or safety standards);
