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Getting help
95
❑
Check that the phone number the program is dialing, is correct.
❑
In the
Phone and Modem Options
dialog box (
Control Panel / Phone and Modem Options
), check
that your modem is listed on the
Modems
tab, and that the location information is correct on the
Dialing Rules
tab.
❑
Each time you use your modem while traveling, make sure that the country of the active location defined
in the
Phone and Modem Options
dialog box matches the country you are dialing from.
My modem cannot establish a connection
The modem dialing mode may be incompatible with your telephone line.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with
telephone equipment (such as fax machines or other modems). If you think your modem is not connecting
properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:
❑
Have your phone company check that your phone line is free from any line noise.
❑
If your problem is fax-related, check that there are no problems with the fax machine you are calling and
that it is compatible with fax modems.
❑
If you are having a problem connecting with your Internet Service Provider, check that the ISP is not
experiencing technical problems.
❑
If you have a second phone line available, try connecting the modem to that line.
About peripherals
I cannot use DV devices. The message 'DV equipment seems to be disconnected or turned off' appears
❑
Check that the DV device is turned on and that the cables are properly connected.
