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Getting help
84
My computer does not shut down
You are recommended to shut down your computer using the
Turn Off
command on the Windows
®
Start
menu. Using other methods, including those listed here, may result in loss of unsaved data. If the
Turn Off
command does not work properly, proceed as follows:
❑
Press
<Ctrl>+<Alt>+<Delete>
.
If you have not changed the default settings, you will enter the
Task
Manager
, where you can close any application that cannot close normally, and restart your system.
❑
If this does not work, press
<Alt>+<F4>
to get to the
Turn off computer
screen, from where you can
shut down or restart your computer.
❑
If this does not work, press the power button and hold it for at least four seconds.
This turns off the power.
❑
Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer locks up
❑
If you suspect one application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete>
simultaneously. If you have not changed the default settings, you will enter the
Task Manager
. Select the application or process that is locking your system, and then click
End Task
.
❑
If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
®
taskbar, click the
Start
button, click
Turn Off Computer
, and then
select
Turn Off
.
❑
If the above method does not work, press the power button and hold it for at least four seconds. This
turns off the power.
❑
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by
pressing
<Alt>+<F4>
and clicking
Turn Off
in the
Turn off computer
screen.
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.
