Sony MDR-100ABN Help Manual Download

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Help Guide

Wireless Noise Canceling Stereo Headset

h.ear on Wireless NC (MDR-100ABN)

No sound

Check that both the headset and the connected device (i.e., smartphone) are turned on.

An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device. Use the BLUETOOTH

device and make an A2DP BLUETOOTH connection.

Turn up the volume of the headset and the connected device (i.e., smartphone).

Check that the connected device is playing back.

If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a BLUETOOTH

device.

Pair the headset and the BLUETOOTH device again.

Check that the headphone cable is connected firmly.

Summary of Contents for MDR-100ABN

Page 1: ...ter any problems or have any questions Getting started BLUETOOTH connection What you can do with the BLUETOOTH function How to make a wireless connection to BLUETOOTH devices Supplied accessories Checking the package contents About the supplied manuals Features What you can do with the headset Parts and controls ...

Page 2: ... Android 4 1 Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Android devices not compatible with one touch connection NFC Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pai...

Page 3: ...one cable connection Using the supplied headphone cable Listening to music Listening to music via a BLUETOOTH connection Listening to music from a device connected via BLUETOOTH Controlling the audio device BLUETOOTH connection Disconnecting BLUETOOTH connection after use Disconnecting BLUETOOTH connection after use Noise canceling function Noise canceling function Using the noise canceling functi...

Page 4: ...eless technology Trademarks Trademarks Support website Customer support websites Troubleshooting Troubleshooting What can I do to solve a problem Power The headset is not turned on Charging Charging cannot be done Charging time is too long The headset cannot be recognized by a computer The remaining battery charge of the headset is not displayed on the screen of an iPhone iPad or iPod touch Sound ...

Page 5: ...eadset to a BLUETOOTH device with one touch connection NFC BLUETOOTH connection Unable to make a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short or the sound skips The headset does not operate properly Phone calls No voice from callers Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore fact...

Page 6: ...ut voice guidance 16 Making connections ii One touch connection NFC compatible Android devices ii Help Guide One touch connection NFC with a smartphone Android 2 3 3 or later and less than Android 4 1 19 One touch connection NFC with a smartphone Android 4 1 or later 17 Help Guide Disconnecting the smartphone by one touch NFC 22 Help Guide Switching the device by one touch NFC 23 Android devices n...

Page 7: ...ble 67 Listening to music iii Listening to music via a BLUETOOTH connection iii Help Guide Listening to music from a device connected via BLUETOOTH 68 Help Guide Controlling the audio device BLUETOOTH connection 70 Help Guide Disconnecting BLUETOOTH connection after use 71 Help Guide Disconnecting BLUETOOTH connection after use 72 Noise canceling function iii Help Guide Noise canceling function 73...

Page 8: ... Low sound level 100 Help Guide Low sound quality 101 Help Guide Sound skips frequently during playback 102 Help Guide The noise canceling effect is not sufficient 103 Pairing v Help Guide Pairing cannot be done 104 One touch connection NFC v Help Guide Unable to connect the headset to a BLUETOOTH device with one touch connection NFC 105 BLUETOOTH connection v Help Guide Unable to make a BLUETOOTH...

Page 9: ...allowing you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone mobile phone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket 4 590 741 11 1 Copyright 2016 Sony Corporation 1 ...

Page 10: ... device to be connected is called device registration pairing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a BLUETOOTH connection Connecting the headset to a registered paired...

Page 11: ...he package If items are missing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset 1 Carrying case 1 Micro USB cable approx 50 cm 19 3 4 in 1 Headphone cable approx 1 2 m 47 1 4 in 1 Reference Guide 1 Operating Instructions 1 Other documents 1 set 4 590 741 11 1 Copyright 2016 Sony Corporation May not be supplied in some countries or regions 3 ...

Page 12: ...ta Operation manual on the Web which can be accessed by a PC or smartphone provides the detailed information on how to use the headset and troubleshooting etc Operating Instructions enclosed paper Provides basic information on how to connect or use the headset Reference Guide enclosed paper Provides precautions and specifications 4 590 741 11 1 Copyright 2016 Sony Corporation 4 ...

Page 13: ...Digital noise canceling with dual noise sensor technology Highly accurate Digital Noise Canceling software with microphones both inside and outside the housings reduces a variety of ambient noise and lets you focus on music SBC AAC aptX LDAC Codec supported 40 mm HD driver unit that supports high resolution up to 40 kHz reproduction Clear voice hands free calling with built in microphone Folding m...

Page 14: ...on and function of parts L mark 1 Slider Slide to adjust the length of the headband 2 left unit 3 Built in antenna A BLUETOOTH antenna is built into the headset 4 N Mark 5 Headband 6 R mark 7 right unit 8 Tactile dot The left unit has a tactile dot 9 power button 10 Indicator blue red 11 6 ...

Page 15: ...t with the supplied micro USB cable to charge the headset 14 INPUT jack Connect a music player etc to this jack by using the supplied headphone cable Make sure that you insert the plug of the music player until it clicks Otherwise you may not hear the sound normally 15 Jog switch 16 volume buttons The button has a tactile dot 17 Microphone Picks up the sound of your voice when talking on the phone...

Page 16: ...ff When turning off the headset by pressing and holding the button for about 2 seconds when the headset is turned on lights for about two seconds BLUETOOTH status indication Pairing mode Pressing and holding the button for about 7 seconds when the headset is turned off Not connected one second intervals Connection process completed flashes quickly for about five seconds Connected about five second...

Page 17: ...ng the remaining battery charge Other Initialization completed For details refer to Initializing the headset to restore factory settings Hint When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 590 741 11 1 Copyright 2016 Sony Corporation 9 ...

Page 18: ...f the following operating systems and USB port When using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate Windows Vista Service Pack 2 or later Home Basic Home Premium Business Ultimate When using Mac Mac OS X version 10 3 or later Note Sony does not guarantee proper operation in all system environme...

Page 19: ...ery may be quickly depleted however after a few recharges the battery life will improve If you store the headset for a long time charge the battery to its full capacity once every 6 months to avoid over discharge If the headset is not used for a long time it may take longer to charge the battery If the life of the built in rechargeable battery drops significantly the battery should be replaced Con...

Page 20: ...ed properly by an indirect connection such as via a USB hub Hint You can use the headset by connecting the supplied headphone cable even while charging the headset If charging starts while the headset is turned on the headset will turn off automatically 4 590 741 11 1 Copyright 2016 Sony Corporation 12 ...

Page 21: ...k time SBC AAC Max 22 hours NC ON Max 24 hours NC OFF Music Playback time aptX LDAC Max 20 hours NC ON Max 22 hours NC OFF Communication time Max 18 hours NC ON Max 20 hours NC OFF Standby time Max 40 hours NC ON Max 200 hours NC OFF Wired connection Power on Max 38 hours NC ON Max 50 hours NC OFF Note Usage hours may be shorter depending on the Codec and the conditions of use 4 590 741 11 1 Copyr...

Page 22: ...e guidance of the remaining battery charge 3 times High Battery level high 2 times Medium Battery level medium 1 time Low needs to charge Battery level low When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep you hear voice guidance Recharge headset and the head set turns off automatically When you are using an iPhone iPad or iPo...

Page 23: ...e If you connect the headset to an iPhone iPad or iPod touch with Media audio A2DP only in a multi point connection the remaining battery charge will not be displayed correctly 4 590 741 11 1 Copyright 2016 Sony Corporation 15 ...

Page 24: ...en entering pairing mode BLUETOOTH pairing When establishing a BLUETOOTH connection BLUETOOTH connected When disconnecting a BLUETOOTH connection BLUETOOTH disconnected When checking the remaining battery charge by pressing the button when turned on Battery level high Battery level medium Battery level low When automatically turning off due to the low battery condition Recharge headset 4 590 741 1...

Page 25: ...s to the NFC function data communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplie...

Page 26: ...h connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device connected via BLUETOOTH 4 590 741 11 1 Copyright 2016 Sony Corporation Follow the on screen instructions to complete the pairing and connection When the headset is connected with the smartpho...

Page 27: ...NFC function data communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with yo...

Page 28: ...tphone on the N Mark of the headset Keep touching the headset with the smartphone until the smartphone reacts Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone Follow the on screen instructions to complete the pairing and connection When the headset is connected with the smartphone the blue indicator starts flashing slowly You hear vo...

Page 29: ...ayed on the smartphone If you touch an NFC compatible smartphone with the headset the smartphone terminates BLUETOOTH connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device co...

Page 30: ... headset turns off automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance Power off the indicator blue goes off then the headset turns off 4 590 741 11 1 Copyright 2016 Sony Corporation Unlock the screen of the smartphone if it is locked If you installed the app NFC Easy Connect in the smartphone start the app NFC Easy Connect 1 Touc...

Page 31: ...are talking on a BLUETOOTH mobile phone connected to the headset you cannot switch the BLUETOOTH connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the headset and connects to the BLUETOOTH device it touched Note Unlock the screen of the ...

Page 32: ...this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold...

Page 33: ... Bluetooth 3 Touch Search for devices 4 Touch h ear MDR 100ABN If passkey input is required on the display of the smartphone input 0000 The headset and the smartphone are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired Android smartphone If h ear MDR 100ABN does not appear on the display try again from step 3 5 A...

Page 34: ...ormation of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone To delete all pairing information see Initializing the headset to restore factory settings Rela...

Page 35: ...ure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 T...

Page 36: ...eadset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device connected v...

Page 37: ...nter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other d...

Page 38: ...is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again Touch to change it to turn on the BLUETOOTH function 3 Touch h ear MDR 100ABN If passkey input is required o...

Page 39: ...dure is an example For details refer to the operating instructions supplied with your iPhone To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired iPhone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing th...

Page 40: ...bout 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the iPhone If not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch...

Page 41: ... previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection afte...

Page 42: ... in BLUETOOTH adaptor should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button...

Page 43: ...Click the Start button then Settings 1 Click Devices 2 Click the Bluetooth tab then click the Bluetooth button to turn on the BLUETOOTH function 3 Select h ear MDR 100ABN then click Pair 4 35 ...

Page 44: ... to be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of...

Page 45: ...computer Windows 10 Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 590 741 11 1 Copyright 2016 Sony Corporation 37 ...

Page 46: ...built in BLUETOOTH adaptor should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the b...

Page 47: ... the screen when using a touch panel swipe from the right edge of the screen then select Settings from the Charm Bar 1 Select Change PC settings of the Settings charm 2 Select Devices of PC settings 3 Select Add a device 4 Select h ear MDR 100ABN 5 39 ...

Page 48: ...The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your computer To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a pair...

Page 49: ...n BLUETOOTH adaptor should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button f...

Page 50: ...e When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again Click the Start button then Devices and Printers 1 Click Add a device 2 Select h ear MDR 100ABN then click Next If passkey input is r...

Page 51: ...omputer To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer Windows 7 Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 590 741 11 1 Copyright 2016 Sony ...

Page 52: ...ilt in BLUETOOTH adaptor should be turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the but...

Page 53: ...ect h ear MDR 100ABN in the Select a device screen then click Next If passkey input is required on the display of the computer input 0000 The headset and the computer are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows Vista 3 45 ...

Page 54: ...ring information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your computer To delete all pairing information see Init...

Page 55: ... the headset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to...

Page 56: ...Right click h ear MDR 100ABN If h ear MDR 100ABN is not displayed right click on the Sound screen then select Show Disabled Devices 2 Click Connect The connection is established 3 48 ...

Page 57: ...tton Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 10 Listening to music from a ...

Page 58: ...ds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last BLUETO...

Page 59: ...Select Control Panel in the Settings charm 3 Select Hardware and Sound then Devices and Printers 4 Right click h ear MDR 100ABN in the Devices and Printers screen 5 51 ...

Page 60: ...If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 8 Windows 8 1 Listening to music from a...

Page 61: ...dset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 ...

Page 62: ...ssing the button Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 7 Listening to mu...

Page 63: ...the headset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to ...

Page 64: ... the headset While the headset is on you can make an A2DP connection music playback by pressing the button Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Double click h ear MDR 100ABN in the Blueto...

Page 65: ... connection to BLUETOOTH devices Pairing and connecting with a computer Windows Vista Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use 4 590 741 11 1 Copyright 2016 Sony Corporation 57 ...

Page 66: ...pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about ...

Page 67: ...he headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your BLUETOOTH device T...

Page 68: ...usic playback by pressing the button Turn on the headset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the BLUETOOTH device If not ...

Page 69: ...on fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use 4 590 741 11 1 Copyright 2016 Sony Corporation 61 ...

Page 70: ...he last time an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process from step 2 4 590 741 11 1 Copyright 2016 Sony Corporation Pair the headset with BLUETOOTH d...

Page 71: ... making phone calls change the settings of the smartphones so that only one of the functions is connected for each smartphone Pair the headset with both smartphones respectively 1 Use one of the smartphones to establish a BLUETOOTH connection with the headset 2 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Tou...

Page 72: ...11 1 Copyright 2016 Sony Corporation Use the other smartphone to establish a BLUETOOTH connection to the headset 5 In the same way uncheck the function that you did not uncheck in step 3 6 Use the first smartphone to establish a BLUETOOTH connection again Both smartphones are connected to the headset with only one function enabled 7 64 ...

Page 73: ...e settings on the Android smartphone so that only one of the functions is connected Connect the Android smartphone first and then connect the iPhone You cannot set the iPhone to connect one function only Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a BLUETOOTH connection with the headset 2 On the Android smartphone connected to the...

Page 74: ...martphone with Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone 4 590 741 11 1 Copyright 2016 Sony Corporation Use the iPhone to establish a BLUETOOTH connection to the headset The iPhone is connected to the headset with both functions but you can only use the function that you unchecked in step 3 4 66 ...

Page 75: ... be used Hint When the headset is turned off you can use it as ordinary headphones The headset can be charged while in use To enjoy high resolution audio music turn it on When the noise canceling function is turned on the headset turns off automatically if you disconnect the headphone cable When an incoming call arrives a ring tone will be heard via the headphones Answer the call using your smartp...

Page 76: ...o Video Remote Control Profile enables you to adjust volume etc The operation may vary depending on the BLUETOOTH device Refer to the operating instructions supplied with your BLUETOOTH device Connect the headset to a BLUETOOTH device 1 Wear the headset Adjust the length of the headband Put the headset with indication on your left ear and indication on your right ear The unit of the headset has a ...

Page 77: ...lume or set the audio output setting on the BLUETOOTH device Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device BLUETOOTH connection Disconnecting BLUETOOTH connection after use Using ...

Page 78: ... Press once during pause to start playback Press once during playback to pause Slide once to skip to the beginning of the next track beginning of the previous or current track Slide and hold to fast reverse fast forward Press the or button to adjust the volume Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on the headset The available functi...

Page 79: ... Copyright 2016 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnected 1 Press and hold the button on the headset for about 2 secon...

Page 80: ...at does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance reading BLUETOOTH disconnected Press and hold the button on the headset for about 2 seconds to turn off the headset You hear voice guidance reading Power off Turn off the BLUETOOTH device Hint When you finish playing music the BLUETOOTH connection may terminate automatically dep...

Page 81: ... headset The noise canceling function works for noise in the low frequency band primarily Although noise is reduced it is not canceled completely When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur locate the headset farther away from the mobile phone Do not cover the microphones of the headpho...

Page 82: ... off Hint If you use the noise canceling function with a BLUETOOTH connection the noise canceling function is on even if you connect the supplied headphone cable When you are using the supplied headphone cable press and hold the button for about 2 seconds to turn off the headset You can use the headset as ordinary wired headphones To enjoy high resolution audio music turn the headset on Related To...

Page 84: ...nts and automatically selects the most effective noise canceling mode Noise canceling mode types NC Mode A Noise mainly in an airplane is effectively reduced NC Mode B Noise mainly in a bus or a train is effectively reduced NC Mode C Noise mainly found in an office environment PC copier air ventilation etc is effectively reduced Related Topic Noise canceling function Using the noise canceling func...

Page 85: ...stable connection mode 1 time SBC high quality To check the sound quality mode Press and hold the button then press the or button within 2 seconds The indicator will flash in blue 3 times Priority on sound quality mode or 1 time Priority on stable connection mode Note When you turn on the headset by pressing the button only the indicator blue flashes two times to indicate the power on but the head...

Page 86: ...n the ambient conditions in the area where you are using the headset intermittent sound may still occur even if the Priority on stable connection mode is selected 4 590 741 11 1 Copyright 2016 Sony Corporation 78 ...

Page 87: ...y mode When the headset is powered on press and hold the button then press the or button within 2 seconds before the power is turned off then the indicator flashes in blue to show the current sound quality mode Priority on sound quality mode 3 times SBC high quality AAC aptX or LDAC is selected automatically Priority on stable connection mode 1 time SBC high quality 4 590 741 11 1 Copyright 2016 S...

Page 88: ...ontent even over a BLUETOOTH connection Unlike other BLUETOOTH compatible coding technologies such as SBC it operates without any down conversion of the Hi Res Audio content and allows approximately three times more data than those other technologies to be transmitted over a BLUETOOTH wireless network with unprecedented sound quality by means of efficient coding and optimized packetization With th...

Page 89: ... quickly You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press button on the headset and receive the call When...

Page 90: ...mobile phone If you adjust the volume on the headset when not talking the music playback volume is adjusted Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting BLUETOOTH connection after use Making a ...

Page 91: ...bile phone Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by holding the butto...

Page 92: ...during a telephone conversation only Volume for a call and listening to music can be adjusted independently Even if you change the volume while playing back music the volume of a call does not change Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting BLUETOOTH connection after use Receiving a call Functions for a phone call 4 590 741 11 1 Copyright 2016 Sony Corpora...

Page 93: ...ctivate Siri of the iPhone iPad Outgoing call Press the button once to cancel an outgoing call Press the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press the button for...

Page 95: ... on The operation above is an example For details refer to the operating instructions of the iPhone iPad Note For details on Siri refer to the operating instructions or support website of the iPhone iPad 1 Connect the headset to the iPhone iPad via BLUETOOTH 2 When the iPhone iPad is in standby or playing music press and hold the button to activate Siri You hear a startup sound 3 Make a request to...

Page 96: ...ot put weight or pressure on this headset as it may cause the headset to deform during long storage Do not subject the headset to excessive shock Clean the headset with a soft dry cloth Do not expose the headset to water The headset is not waterproof Remember to follow the precautions below Be careful not to drop the headset into a sink or other container filled with water Do not use the headset i...

Page 97: ... audio content of high quality AVRCP Audio Video Remote Control Profile Controlling A V equipment pausing stopping starting playback etc HSP Headset Profile Talking on the phone Operating the phone HFP Hands free Profile Talking on the phone Operating the phone by hands free Maximum communication range Use the devices within a range of about 10 m 30 feet of line of sight Maximum communication rang...

Page 98: ...one or listening to the music This unit supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH wireless technology is used but security may not be enough depending on the setting Be careful when communicating using BLUETOOTH wireless technology We do not take any responsibility for the leakage of information during BLUETOOTH communi...

Page 99: ...ri are trademarks of Apple Inc registered in the U S and other countries Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries The aptX mark and the aptX logo are trade marks of CSR plc or one of its group companies and may ...

Page 100: ...support information about your headset For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in other countries regions http www sony asia com 4 590 741 11 1 Copyright 2016 Sony Corporation 92 ...

Page 101: ...er to charge the battery You may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support website...

Page 102: ...turned on Charge the battery of the headset The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 590 741 11 1 Copyright 2016 Sony Corporation 94 ...

Page 103: ... USB cable supplied Check that the micro USB cable is connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 590 741 11 1 Copyright 2016 Sony Corporation 95 ...

Page 104: ...Stereo Headset h ear on Wireless NC MDR 100ABN Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 590 741 11 1 Copyright 2016 Sony Corporation 96 ...

Page 105: ...nect the micro USB cable again Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above Check that you are using the micro USB cable supplied 4 590 741 11 1 Copyright 2016 Sony Co...

Page 106: ...e iPad or iPod touch The remaining battery charge is shown only on the screen of an iPhone iPad or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone iPad or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly 4 590 741 11 1 Copyright 2016 Sony Corporation 98 ...

Page 107: ...Turn up the volume of the headset and the connected device i e smartphone Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a BLUETOOTH device Pair the headset and the BLUETOOTH device again Check that the headphone cable is connected firmly Related Topic How to make a wireless connection to...

Page 108: ...p Guide Wireless Noise Canceling Stereo Headset h ear on Wireless NC MDR 100ABN Low sound level Turn up the volume of the headset and the connected device 4 590 741 11 1 Copyright 2016 Sony Corporation 100 ...

Page 109: ... check that you can listen to the broadcasts satisfactorily If you have previously connected the headset to this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BLUETOOTH device and make an A2DP BLUETOOTH connection When you listen to music from a computer on the headset sound quality may be poor for the first few seconds afte...

Page 110: ...e or audio dropout may occur under the following conditions There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequency such as a Wi Fi device cordless telephone or microwave ...

Page 111: ...ts up Adjust the earpad position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic Noise canceling function Using the noise canceling function About the Automatic AI noise canceling function 4 590 741 11 1 Copyright 2016 Sony Corp...

Page 112: ...ent device press and hold the button of the headset for about 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully In this case delete the pairing information of the headset from the device and then pair ...

Page 113: ...ouch connect it to the headset by on screen operation on the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC You are using a smartphone with Android 2 3 3 up to Android 4 0 4 but has not installed the one touch connection app NFC Easy Connect You cannot make a o...

Page 114: ...is on Connection with the BLUETOOTH device may not be memorized on the headset Make a BLUETOOTH connection from the BLUETOOTH device to the headset soon after pairing is complete The BLUETOOTH device is in sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices 4 590 741 11 1 Copy...

Page 115: ... Guide Wireless Noise Canceling Stereo Headset h ear on Wireless NC MDR 100ABN Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 590 741 11 1 Copyright 2016 Sony Corporation 107 ...

Page 116: ...disabled or noise or audio dropout may occur under the following conditions There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequency such as a Wi Fi device cordless telepho...

Page 117: ... operate properly Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 590 741 11 1 Copyright 2016 Sony Corporation 109 ...

Page 118: ...e connected device i e smartphone Check that output of the BLUETOOTH device is set for the headset Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device If you are listening to music using the headset stop playback press the button on the headset and talk Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4 590 741 11 1 Copyrig...

Page 119: ...ide Wireless Noise Canceling Stereo Headset h ear on Wireless NC MDR 100ABN Low voice from callers Turn up the volume of the headset and the connected device 4 590 741 11 1 Copyright 2016 Sony Corporation 111 ...

Page 120: ...pplied micro USB cable then press the button and NC button simultaneously The headset will be reset Pairing information is not deleted To charge the headset after resetting disconnect and reconnect the micro USB cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4...

Page 121: ...headset then press and hold the and buttons simultaneously for more than 7 seconds The indicator blue flashes 4 times and the headset is reset to the factory settings All pairing information is deleted If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 590 741 11 1 Copyright 2016 Sony Corporation 113 ...

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