85
GB
Ad
dit
ion
al I
n
fo
rmatio
n
(When letters/numbers appear in the
display)
When the self-diagnosis function is
activated to prevent the system from
malfunctioning, a 5-character service
number (e.g. C 13 50) with a combination
of a letter and 4 digits appears on the TV
screen and the front panel display. In this
case, check the following table.
When displaying the version number
on the TV screen
When you turn on the system, the version
number [VER.X.XX] (X is a number)
may appear on the TV screen. Although
this is not a malfunction and for Sony
service use only, normal system operation
will not be possible. Turn off the system,
and then turn on the system again to
operate.
One of the following messages may
appear or flash in the front panel display
during operation.
Cannot Play
• A disc that cannot be played back was
inserted.
• A DVD VIDEO with unsupported
region code was inserted.
Data Error
• The MP3 audio track, JPEG image file
and DivX video file you want to play
back is damaged.
• The MP3 audio track does not conform
to MPEG 1 Audio Layer 3 format.
• The JPEG image file does not conform
to DCF format.
• The DivX video file does not conform to
a DivX Certified profiles.
• The MP3 audio track has the extension
“.MP3” but it is not in MP3 format.
• The JPEG image file has the extension
“.JPG” or “.JPEG” but it is not in JPEG
format.
• The DivX video file has the extension
“.AVI” or “.DIVX” but it is not in DivX
format.
Self-diagnosis Function
First 3
characters of
the service
number
Cause and corrective
action
C 13
This disc is dirty.
• Clean the disc with a
soft cloth (page 86).
C 31
The disc is not inserted
correctly.
• Restart the system, then
re-insert the disc
correctly.
E XX
(XX is a number)
To prevent a
malfunction, the system
has performed the self-
diagnosis function.
• Contact your nearest
Sony dealer or local
authorized Sony
service facility and
give the 5-character
service number.
Example: E 61 10
Messages
VER.X.XX
Continued
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