Sony ILCE-7RM4 Ftp Help Manual Download | Manualshive

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Troubleshooting

When an error message appears, check the following causes and remedies. If the problem persists even after you have
tried the following procedures, temporarily disable the FTP function and then turn it back on again.

Failed to acquire an IP address.

The DHCP server has frozen or is down. Restart the DHCP server.
When using a wired LAN: Restart the DHCP server on the network. (Contact the network administrator.)
When using Wi-Fi: Check that the DHCP server of the wireless LAN access point used is enabled, or restart the
access point. (Contact the network administrator.)

Could not create a directory on the FTP server.

Write permission is not granted by the FTP server permissions settings. Change the FTP server settings. (Contact
the FTP server administrator.)
The specified folder name contains one or more characters that cannot be used by the OS which the FTP server is
running. Check the FTP server settings registered in the camera, and change the characters entered to [Specify
Directory] of [Directory Settings].

Failed to connect to an FTP server.

Confirm the details of the FTP server settings.
The FTP server has frozen or is down. Restart the FTP server. (Contact the FTP server administrator.)

Cannot transfer to the FTP server.

The FTP server disk is full. Delete the data stored in the FTP server. (Contact the FTP server administrator.)
Write permission is not granted for some reason such as that the FTP server permissions settings were changed
during transfer operations. Change the FTP server settings. (Contact the FTP server administrator.)

Failed to acquire an IP address. Check the DNS server setting or the DESTINATION SET.

The FTP server name (host name) registration contains an error. Correct [Host Name] of [Destination Settings] in the
FTP server settings of the camera.
When the IP address was set manually in the LAN connection settings of the camera, the DNS server IP address
contained an error. Re-enter the DNS server IP address to [Wired LAN Settings] or [Wi-Fi Settings] of the camera.
When [IP Address Setting] is set to [Auto] in the LAN connection settings of the camera, the DNS server information
is not notified. Find the DHCP server on the network and correct the DNS server notification setting. (Contact the
network administrator.)
The DNS server has frozen or is down. Restart the DNS server on the network. (Contact the network administrator.)

C-484-100-16(1) Copyright 2017 Sony Corporation

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Summary of Contents for ILCE-7RM4

Page 1: ...Setting up a wireless LAN WPS Push Setting up a wireless LAN Access Point Set Setting up a wireless LAN Frequency Band models supporting 5 GHz Connecting to an FTP server Registering an FTP server Connecting to an FTP server Transferring images About image transfer Transferring images in a batch Transferring images automatically while recording 1 ...

Page 2: ...etting up a wired LAN Setting up a wireless LAN WPS Push Setting up a wireless LAN Access Point Set Connecting to an FTP server Registering an FTP server Connecting to an FTP server Transferring images About image transfer Transferring images in a batch Transferring images automatically while recording Transferring the image currently being played back Checking the transfer results Setting up Sett...

Page 3: ... using FTP Transfer Func Setting up a wired LAN ILCE 9 only Setting up a wireless LAN WPS Push Setting up a wireless LAN Access Point Set Registering an FTP server Selecting an FTP server Updating the root certificate on the camera Transferring images to an FTP server Checking the FTP transfer results Reset Network Set Troubleshooting 3 ...

Page 4: ...y to use For information on how to prepare the network environment check with the manufacturer of each device For details on the camera s operations see the Help Guide for the camera If your camera is lost or stolen Sony bears no responsibility for the loss or damage caused by illegal access or use of the registered access point on the camera Always make sure that you are using a secure wireless L...

Page 5: ...Point Set For details about the available functions and settings of your access point see the access point operating instructions or contact the administrator of the access point A connection may not be possible or the communication distance may be shorter depending on the surrounding conditions such as the type of wall material and the presence of obstructions or radio waves between the camera an...

Page 6: ...ore items WPS PIN Displays the PIN code you enter into the connected device Priority Connection Select On or Off IP Address Setting Select Auto or Manual MENU Network Wi Fi Settings Access Point Set 1 Select the access point you want to register When the desired access point is displayed on the screen Select the desired access point When the desired access point is not displayed on the screen Sele...

Page 7: ...ver If you have set IP Address Setting to Manual enter each address according to your network environment Hint For details on how to input using the software keyboard see the Help Guide for the camera Note To give the registered access point priority in the future set Priority Connection to On C 484 100 16 1 Copyright 2017 Sony Corporation 7 ...

Page 8: ...z The Frequency Band setting only applies to Send to Smartphone Ctrl w Smartphone and PC Remote Wi Fi Direct Menu item details 2 4GHz 5GHz Note If there are both 2 4 GHz and 5 GHz access points with the same SSID and encryption format the access point with the stronger radio field will be displayed C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network Wi Fi Settings Frequency Band desired se...

Page 9: ...s are transferred to directly below the user folder in the manner of C interpub ftproot DSC00001 jpg Directory Hierarchy Standard Files are transferred to the folder set by Specify Directory Same as in Camera The folder configuration is the same as that of the memory card inserted into the camera If the camera has two memory slots destination folder name is A for Slot 1 and B for Slot 2 Example C ...

Page 10: ...ntended FTP server When Connect is selected by Root Certificate Error Connected Root Certificate Error will be displayed in the FTP Transfer Func screen In addition a connection is established forcibly even when a valid root certificate is not imported to the camera so the camera may be connected to an unintended FTP server The camera is not compatible with active mode FTP transfers C 484 100 16 1...

Page 11: ... Select MENU Network FTP Transfer Func and check the displayed error details Hint When trying to establish an FTP connection via a wireless LAN if the camera is not emitting radio waves after entering the FTP power save mode etc the wireless LAN icon on the screen will disappear If connecting via a wired LAN see the Help Guide for the camera for the location of the terminal only with models suppor...

Page 12: ...een will appear You can select FTP Transfer Func from the MENU or press the custom key to which the FTP Transfer function is assigned during the transfer to return from the recording or playback screen to the transfer underway screen To cancel FTP transfer Select Cancel Transfer on the transfer underway screen Note Basic knowledge of FTP servers is required to use the FTP transfer function The exp...

Page 13: ...C 484 100 16 1 Copyright 2017 Sony Corporation 13 ...

Page 14: ...ansfer is underway When Recover Image DB is executed all transfer statuses for that slot are cleared C 484 100 16 1 Copyright 2017 Sony Corporation MENU Playback Select PB Media desired slot 1 MENU Network FTP Transfer Func FTP Transfer 2 Specify the FTP transfer target Target range Select from This Media or This Date in case of Date View This Folder in case of Folder View Target images Select fro...

Page 15: ...tomatically transferred using FTP Off The Auto Transfer function is not used Note When images are recorded with Auto Transfer set to On but the connection with the FTP server could not be established for some reason the recorded images are automatically transferred when the connection with the FTP server recovers C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network FTP Transfer Func Auto Tr...

Page 16: ...in advance Hint When image transfer is currently underway image transfer by the FTP Transfer 1 img function starts after that transfer is complete Note You cannot transfer the following images Group view images Images not registered in the image database Movie files C 484 100 16 1 Copyright 2017 Sony Corporation MENU Camera Settings2 Custom Key Set the FTP Transfer 1 img function to the desired ke...

Page 17: ...f FTP transfer successful files Failed Transfer Img Number of FTP transfer failed files To delete the transfer results information Select Reset on the Display FTP Result screen The entire transfer history of the selected slot will be deleted Note When Recover Image DB is executed all transfer statuses for that slot are cleared C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network FTP Transfe...

Page 18: ...ansfers only RAW images using FTP RAW JPEG Transfers both RAW and JPEG images using FTP Hint When FTP transfer is executed with RAW JPEG set the RAW image and the JPEG image are each counted as one image on the Display FTP Result screen Note The RAW J Trans Trgt setting is applied only to images recorded with File Format set to RAW JPEG C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network F...

Page 19: ...ations are performed in FTP Power Save mode the network connection is reestablished and FTP Power Save mode is canceled When the FTP server to be used setting is changed When the connection is switched between wired LAN and wireless LAN only on models supporting wired LAN When the LAN connection setting is changed When image transfer is executed using FTP Transfer or FTP Transfer 1 img When an ima...

Page 20: ...e than 20 alphanumeric characters or symbols for Shared Key For IPsec communications the device to connect must be compatible with IPsec Depending on the device communications may not be possible or the communication speed may be slow On this camera IPsec operates in transport mode only and uses IKEv2 The algorithm is AES with 128 bit keys in CBC mode Diffie Hellman 3072 bit modp group PRF HMAC SH...

Page 21: ...etwork settings are reset the root certificate on the camera is reset as well C 484 100 16 1 Copyright 2017 Sony Corporation Save a root certificate to a memory card Save the certificate to the root directory of the memory card in the PEM format and name it cacert pem 1 Insert the memory card to which the root certificate has been saved into the camera s memory card slot If the camera has two memo...

Page 22: ...FTP Help Guide Reset Network Set Resets all the network settings to default settings C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network Reset Network Set Enter 1 22 ...

Page 23: ...r settings The FTP server has frozen or is down Restart the FTP server Contact the FTP server administrator Cannot transfer to the FTP server The FTP server disk is full Delete the data stored in the FTP server Contact the FTP server administrator Write permission is not granted for some reason such as that the FTP server permissions settings were changed during transfer operations Change the FTP ...

Page 24: ...y to use For information on how to prepare the network environment check with the manufacturer of each device For details on the camera s operations see the Help Guide for the camera If your camera is lost or stolen Sony bears no responsibility for the loss or damage caused by illegal access or use of the registered access point on the camera Always make sure that you are using a secure wireless L...

Page 25: ...k Default Gateway Primary DNS Server Second DNS Server If you have set IP Address Setting to Manual enter each address according to your network environment A Camera For the location of the LAN terminal see the Help Guide for the camera B LAN cable sold separately Use a Category 5e or higher Shielded Twisted Pair STP cable with high shielding performance C Router sold separately Hint For details o...

Page 26: ...26 ...

Page 27: ...Point Set For details about the available functions and settings of your access point see the access point operating instructions or contact the administrator of the access point A connection may not be possible or the communication distance may be shorter depending on the surrounding conditions such as the type of wall material and the presence of obstructions or radio waves between the camera an...

Page 28: ...ore items WPS PIN Displays the PIN code you enter into the connected device Priority Connection Select On or Off IP Address Setting Select Auto or Manual MENU Network Wi Fi Settings Access Point Set 1 Select the access point you want to register When the desired access point is displayed on the screen Select the desired access point When the desired access point is not displayed on the screen Sele...

Page 29: ...er If you have set IP Address Setting to Manual enter each address according to your network environment Hint For details on how to input using the software keyboard see the Help Guide for the camera Note To give the registered access point priority in the future set Priority Connection to On C 484 100 16 1 Copyright 2017 Sony Corporation 29 ...

Page 30: ... are transferred to directly below the user folder in the manner of C interpub ftproot DSC00001 jpg Directory Hierarchy Standard Files are transferred to the folder set by Specify Directory Same as in Camera The folder configuration is the same as that of the memory card inserted into the camera If the camera has two memory slots destination folder name is A for Slot 1 and B for Slot 2 Example C i...

Page 31: ...ntended FTP server When Connect is selected by Root Certificate Error Connected Root Certificate Error will be displayed in the FTP Transfer Func screen In addition a connection is established forcibly even when a valid root certificate is not imported to the camera so the camera may be connected to an unintended FTP server The camera is not compatible with active mode FTP transfers C 484 100 16 1...

Page 32: ... Select MENU Network FTP Transfer Func and check the displayed error details Hint When trying to establish an FTP connection via a wireless LAN if the camera is not emitting radio waves after entering the FTP power save mode etc the wireless LAN icon on the screen will disappear If connecting via a wired LAN see the Help Guide for the camera for the location of the terminal only with models suppor...

Page 33: ...een will appear You can select FTP Transfer Func from the MENU or press the custom key to which the FTP Transfer function is assigned during the transfer to return from the recording or playback screen to the transfer underway screen To cancel FTP transfer Select Cancel Transfer on the transfer underway screen Note Basic knowledge of FTP servers is required to use the FTP transfer function The exp...

Page 34: ...C 484 100 16 1 Copyright 2017 Sony Corporation 34 ...

Page 35: ...ages you may be unable to transfer the images Update the system software to the latest version and then protect the images again When Recover Image DB is executed all transfer statuses for that slot are cleared C 484 100 16 1 Copyright 2017 Sony Corporation MENU Playback Select PB Media desired slot 1 MENU Network FTP Transfer Func FTP Transfer 2 Specify the FTP transfer target Target range Select...

Page 36: ...tomatically transferred using FTP Off The Auto Transfer function is not used Note When images are recorded with Auto Transfer set to On but the connection with the FTP server could not be established for some reason the recorded images are automatically transferred when the connection with the FTP server recovers C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network FTP Transfer Func Auto Tr...

Page 37: ...in advance Hint When image transfer is currently underway image transfer by the FTP Transfer 1 img function starts after that transfer is complete Note You cannot transfer the following images Group view images Images not registered in the image database Movie files C 484 100 16 1 Copyright 2017 Sony Corporation MENU Camera Settings2 Custom Key Set the FTP Transfer 1 img function to the desired ke...

Page 38: ...f FTP transfer successful files Failed Transfer Img Number of FTP transfer failed files To delete the transfer results information Select Reset on the Display FTP Result screen The entire transfer history of the selected slot will be deleted Note When Recover Image DB is executed all transfer statuses for that slot are cleared C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network FTP Transfe...

Page 39: ...ansfers only RAW images using FTP RAW JPEG Transfers both RAW and JPEG images using FTP Hint When FTP transfer is executed with RAW JPEG set the RAW image and the JPEG image are each counted as one image on the Display FTP Result screen Note The RAW J Trans Trgt setting is applied only to images recorded with File Format set to RAW JPEG C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network F...

Page 40: ...ations are performed in FTP Power Save mode the network connection is reestablished and FTP Power Save mode is canceled When the FTP server to be used setting is changed When the connection is switched between wired LAN and wireless LAN only on models supporting wired LAN When the LAN connection setting is changed When image transfer is executed using FTP Transfer or FTP Transfer 1 img When an ima...

Page 41: ...e than 20 alphanumeric characters or symbols for Shared Key For IPsec communications the device to connect must be compatible with IPsec Depending on the device communications may not be possible or the communication speed may be slow On this camera IPsec operates in transport mode only and uses IKEv2 The algorithm is AES with 128 bit keys in CBC mode Diffie Hellman 3072 bit modp group PRF HMAC SH...

Page 42: ...etwork settings are reset the root certificate on the camera is reset as well C 484 100 16 1 Copyright 2017 Sony Corporation Save a root certificate to a memory card Save the certificate to the root directory of the memory card in the PEM format and name it cacert pem 1 Insert the memory card to which the root certificate has been saved into the camera s memory card slot If the camera has two memo...

Page 43: ...FTP Help Guide Reset Network Set Resets all the network settings to default settings C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network Reset Network Set Enter 1 43 ...

Page 44: ...r settings The FTP server has frozen or is down Restart the FTP server Contact the FTP server administrator Cannot transfer to the FTP server The FTP server disk is full Delete the data stored in the FTP server Contact the FTP server administrator Write permission is not granted for some reason such as that the FTP server permissions settings were changed during transfer operations Change the FTP ...

Page 45: ... use For information on how to prepare the network environment check with the manufacturer of each device For details on the camera s operations see the Help Guide for the camera If your camera is lost or stolen Sony bears no responsibility for the loss or damage caused by illegal access or use of the registered access point on the camera Always make sure that you are using a secure wireless LAN t...

Page 46: ...ay Primary DNS Server Second DNS Server If you have set IP Address Setting to Manual enter each address according to your network environment A Camera For the location of the LAN terminal see the Help Guide for the camera B LAN cable sold separately Use a Category 5e or higher Shielded Twisted Pair STP cable with high shielding performance C Router sold separately Hint For details on how to input ...

Page 47: ...Point Set For details about the available functions and settings of your access point see the access point operating instructions or contact the administrator of the access point A connection may not be possible or the communication distance may be shorter depending on the surrounding conditions such as the type of wall material and the presence of obstructions or radio waves between the camera an...

Page 48: ...ore items WPS PIN Displays the PIN code you enter into the connected device Priority Connection Select On or Off IP Address Setting Select Auto or Manual MENU Network Wi Fi Settings Access Point Set 1 Select the access point you want to register When the desired access point is displayed on the screen Select the desired access point When the desired access point is not displayed on the screen Sele...

Page 49: ...er If you have set IP Address Setting to Manual enter each address according to your network environment Hint For details on how to input using the software keyboard see the Help Guide for the camera Note To give the registered access point priority in the future set Priority Connection to On C 484 100 16 1 Copyright 2017 Sony Corporation 49 ...

Page 50: ...on folder name C interpub ftproot aaa ILCE9 _xxxxxxx hhmmss DCIM 100MSDCF When the destination folder name is not specified C interpub ftproot yyyy mm dd ILCE9 _xxxxxxx hhmmss DCIM 100MSDCF interpub ftproot Destination folder name set by the FTP server side aaa Folder name specified by the camera ILCE9 xxxxxx Model name and serial number hhmmss Transfer time DCIM 100MSDCF Name of the transfer sour...

Page 51: ...nications between the camera and the FTP server may be intercepted Also user names passwords and file data may be leaked if the camera connects to an unintended FTP server The camera is not compatible with active mode FTP transfers C 484 100 16 1 Copyright 2017 Sony Corporation 51 ...

Page 52: ... an FTP server You can select a destination FTP server from among the registered FTP servers C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network FTP Transfer Func Select FTP Server 1 Select the desired FTP server 2 52 ...

Page 53: ...etwork settings are reset the root certificate on the camera is reset as well C 484 100 16 1 Copyright 2017 Sony Corporation Save a root certificate to a memory card Save the certificate to the root directory of the memory card in the PEM format and name it cacert pem 1 Insert the memory card to which the root certificate has been saved into the camera s memory card slot If the camera has two memo...

Page 54: ...er operations You can only use a wired LAN connection when Airplane Mode is set to On C 484 100 16 1 Copyright 2017 Sony Corporation MENU Playback Select PB Media desired slot 1 Set the camera to playback mode 2 MENU Network FTP Transfer Func FTP Transfer Select the network connection method The connection will start when you select the network connection method Once a connection to the FTP server...

Page 55: ...ate Time The date and time when the transfer was started Number of Transfers The amount of transferred content The total amount of content Transfer Result Complete Not Complete Cancel C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network FTP Transfer Func Display FTP Result The FTP transfer results will be displayed 1 55 ...

Page 56: ...FTP Help Guide Reset Network Set Resets all the network settings to default settings C 484 100 16 1 Copyright 2017 Sony Corporation MENU Network Reset Network Set Enter 1 56 ...

Page 57: ...n active mode FTP server The FTP server s capacity is full You do not have write authority for the FTP server The FTP server is shut down The message Could not verify the certificate Continue connection appears The FTP server s reliability cannot be verified If you select OK the camera will start connecting C 484 100 16 1 Copyright 2017 Sony Corporation 57 ...

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