Sony HDXS-C200, Service Manual

Page: 78 / 106

78
RAID problems
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Media RAID HDD degraded
Media RAID HDD error
Symptom Possible Problem Recommended Action
HDD reported as
‘DEGRADED’ by the
Administration Web
Pages or 3ware disk
manager utility (see
“3ware disk manager” on
page 55
) during normal
operation .
The upper blue activity
LED on the front panel of
the HDD should be on or
blinking. The lower red
fault LED should be off.
RAID configuration settings
are incorrect or wrongly
adjusted. Check ‘DRIVE information’ using the 3ware disk manager utility.
Reconfigure HDD, if necessary.
HDD fault. Replace the faulty HDD (see “Media RAID HDD replacement” on page
84 ).
If the fault persists, normal operation of the unit will have to be interrupted to enable further checks to be done.
RAID Controller Board fault. Confirm symptom by powering off the unit and then powering the unit
checking HDD status using the 3ware BIOS manager utility (see
“Checking RAID controller BIOS settings” on page 57 ).
If RAID setting up problems are present, replace RAID Controller Card
(see
“RAID controller card replacement” on page 89 ).
Symptom Possible Problem Recommended Action
HDD reported as
‘ERROR’ or @DCB
checksum error’ by the
Administration Web
Pages or 3ware utility
during normal
operation
The upper blue activity
LED on the front panel of
the HDD may be on or
blinking. The lower red
fault LED should be on.
Poor HDD connector
contact Ensure HDD is pushed firmly into its slot.
Check HDD status.
Poor S-ATA cable
connector contact Check S-ATA cable and connections (see “RAID controller card” on
page 32 ).
Check HDD status.
Poor Backplane Board
connector contact Check the relevant Backplane Board connections (see “S-ATA
backplane board (PN16-0107)” on page 33 ).
Check HDD status.
HDD fault. Replace the faulty HDD (see “Media RAID HDD replacement” on page
84 ).
Check HDD status.
If the fault persists, normal operation of the unit will have to be interrupted to enable further checks to be done.
S-ATA cable fault. Swap S-ATA cables to check whether fault remains.
Check HDD status.
If fault symptom remains with the cable, replace S-ATA cable.
Backplane board fault. Swap over HDDs by inserting HDD in another slot position.
Check HDD status.
If the fault symptom remains in the same slot position, replace
Backplane Board (see
“S-ATA backplane replacement” on page 94 ).
RAID Controller Board fault. If fault persists, confirm symptom by powering off the unit and then
powering the unit checking HDD status using the 3ware BIOS
manager utility (see
“Checking RAID controller BIOS settings” on
page 57 ).
If RAID setting up problems are present, replace RAID Controller Card
(see
“RAID controller card replacement” on page 89 ).