Sony h.ear in 3 Truly Wireless WF-H800 Help Manual Download Page 3

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About the DSEE HX function

Making phone calls

Receiving a call

Making a call

Functions for a phone call

Disconnecting Bluetooth connection (after use)

Using the voice assist function

Using the Google Assistant

Using Amazon Alexa

Using the voice assist function (Google app)

Using the voice assist function (Siri)

Using the apps

What you can do with “Sony | Headphones Connect” app

Installing “Sony | Headphones Connect” app

Important information

Precautions

License notice

Trademarks

Customer support websites

Troubleshooting

What can I do to solve a problem?

Power/Charging

Unable to turn on the headset.

Charging cannot be done.

Charging time is too long.

The headset cannot be charged even if connecting the charging case to a computer.

The remaining battery charge of the headset is not displayed on the screen of smartphone.

Sound

No sound

Summary of Contents for h.ear in 3 Truly Wireless WF-H800

Page 1: ...s Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Replacing the earbuds When you have finished using the headset Parts and controls Location and function of parts About the indicator Wearing the headset 1 ...

Page 2: ...hone Connecting to a paired Android smartphone One touch connection NFC with an Android smartphone Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Disconnecting Bluetooth connection after use Listening to music Listening to music via a Bluetooth connection Listening ...

Page 3: ... the apps What you can do with Sony Headphones Connect app Installing Sony Headphones Connect app Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset Charging cannot be done Charging time is too long The headset cannot be charged even if connecting the charging case to a ...

Page 4: ...Bluetooth Pairing cannot be done One touch connection NFC does not work Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a call Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory setting...

Page 5: ...wireless technology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 007 451 11 1 Copyright 2019 Sony Corporation 5 ...

Page 6: ...ng a Bluetooth connection Bluetooth disconnected You will hear a voice guidance in the following situation via the unit to which the Google Assistant feature is assigned When the Google Assistant is not available on the smartphone connected to the headset even if you press and hold the button for about 2 seconds on the unit to which the Google Assistant feature is assigned The Google Assistant is ...

Page 7: ... M sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset The method of determining the sizes of the supplied earbuds differs depending on the color of the headset If there are dotted lines inside the bottom of the earbuds you can determine the size based on the number of lines If there are no dotted lines you can determine the size based on the color of...

Page 8: ...rbuds The method of determining the sizes of the supplied earbuds differs depending on the color of the headset If there are dotted lines inside the bottom of the earbuds you can determine the size based on the number of lines If there are no dotted lines you can determine the size based on the color of the inside of the earbuds SS size 1 line or red S size 2 lines or orange M size 3 lines or gree...

Page 9: ...te If any water drops are left in the microphone hole of the headset it may cause corrosion If you get water on the headset turn the microphone hole downward and gently tap it about 5 times towards a dry cloth etc If perspiration or water is left on the charging port it may impair the ability to charge the unit Immediately wipe off any perspiration or water on the charging port after use 5 007 451...

Page 10: ... communication status of the headset In the factory setting when you wear the headset the indicators turn off 1 Microphones Pick up the sound of your voice when talking on the phone 2 Left unit 3 Buttons Press to operate the headset 4 Tactile dot There is a tactile dot on the left unit 5 Right unit 6 Earbuds 7 left mark 8 right mark 9 Charging ports 10 Built in antenna A Bluetooth antenna is built...

Page 11: ...019 Sony Corporation Lid 1 N Mark 2 Indicator red Lights up while charging 3 USB Type C port Connect the charging case to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type C cable to simultaneously charge both the headset and the charging case 4 11 ...

Page 12: ...red The indicator red on the charging case lights up while the headset is placed in the charging case and is being charged The indicator turns off after charging of the headset is complete When charging the headset and charging case by connecting the charging case to an AC outlet the indicator red on the charging case turns off after both charging of the headset and charging case are completed Whe...

Page 13: ...formed When the remaining battery charge becomes low the indicator red starts flashing Other Updating software repeatedly flashes slowly in blue Initialization completed flashes 4 times in blue For details see Initializing the headset to restore factory settings Hint In the factory setting when you wear the headset the indicators turn off When you are wearing the headset you can check various stat...

Page 14: ...thod of determining the sizes of the supplied earbuds differs depending on the color of the headset If there are dotted lines inside the bottom of the earbuds you can determine the size based on the number of lines If there are no dotted lines you can determine the size based on the color of the inside of the earbuds SS size 1 line or red S size 2 lines or orange M size 3 lines or green L size 4 l...

Page 15: ...le wearing the headset in both ears the headset will pause music playback if one unit of the headset is removed When the unit is worn again the headset resumes music playback When the headset is not worn in your ears for about 5 minutes after being removed from the charging case the headset turns off automatically to save the battery Turn the headset on by pressing and holding the button on the he...

Page 16: ...ony Headphones Connect app you can change the setting of automatically pausing and resuming the music playback or automatically turning off the headset Related Topic Replacing the earbuds Using only one unit of the headset What you can do with Sony Headphones Connect app 5 007 451 11 1 Copyright 2019 Sony Corporation 16 ...

Page 17: ...g some functions may not be available in the factory setting In this case you can change the assignment of functions to the buttons using the Sony Headphones Connect app Hint The Google Assistant feature can be assigned to either the left or right unit of the headset When the Google Assistant feature is assigned to the headset and you want to use only one unit of the headset use the unit with the ...

Page 18: ...cators red on the headset light up and the headset also starts charging Close the lid of the charging case after setting the headset into the charging case If one unit of the headset is finished charging when you open the lid of the charging case the indicator red of the unit is not lit The other unit continues charging Charging of the headset and the charging case is completed in about 3 hours an...

Page 19: ...ions such as turning on the headset registering or connecting to Bluetooth devices and music playback cannot be performed The headset cannot be charged when the computer goes into standby sleep or hibernation mode In this case change the computer settings and start charging the headset once again If the headset is not used for a long time the rechargeable battery usage hours may be reduced However...

Page 20: ... to a computer use only the supplied USB Type C cable and be sure to directly connect them Charging will not be properly completed when the charging case is connected through a USB hub 5 007 451 11 1 Copyright 2019 Sony Corporation 20 ...

Page 21: ... 5 hours Standby time Max 24 hours Hint By using the Sony Headphones Connect app you can check which codec is used for a connection or switch the DSEE HX function Note Usage hours may be different depending on the settings and conditions of use Related Topic Supported codecs About the DSEE HX function What you can do with Sony Headphones Connect app 5 007 451 11 1 Copyright 2019 Sony Corporation C...

Page 22: ...n HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower requires charging The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later For more details refer to ...

Page 23: ... if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic What you can do with Sony Headphones Connect app About the indicator 5 007 451 11 1 Copyright 2019 Sony Corporation 23 ...

Page 24: ... the Sony Headphones Connect app you can change the setting of the headset so that it will not be turned off automatically When the headset is turned on When both units are removed from the charging case the connection between the left and right units is established The headset goes into Bluetooth pairing mode when turning on the headset for the first time after purchase Related Topic Using only o...

Page 25: ...rt Charge the charging case Related Topic Charging the headset Turning on the headset What you can do with Sony Headphones Connect app 5 007 451 11 1 Copyright 2019 Sony Corporation Set the headset into the charging case Put the left unit of the headset the unit with the tactile dot back into the left hole of the charging case and put the right unit of the headset back into the right hole of the c...

Page 26: ...ter a device is called device registration pairing If the device to be connected does not support one touch connection NFC pair the headset and the device manually If the device supports one touch connection NFC you can pair the headset and device and establish a Bluetooth connection by simply touching the charging case with the device Connecting to a paired device Once a device and the headset ar...

Page 27: ...ny net help mdr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do...

Page 28: ... 1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case proceed to step 3 When you pair a second or subsequent device the headset has pairing information for ot...

Page 29: ..._WF H800 h ear If pairing is not established within 5 minutes pairing mode is canceled In this case set the headset into the charging case and start the operation again from step 1 Once Bluetooth devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc Touch the switch to turn on the Bluetooth function 2 Touch WF H80...

Page 30: ...lized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to musi...

Page 31: ...e headset If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the left unit or from the right unit when you are wearing only the right unit Check the connection status on the Android smartphone If it is not connected proceed to step 4 3 Display the devices paired with the Android smartphone 4 Select Settings Device c...

Page 32: ...utomatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartp...

Page 33: ...ple Bluetooth pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Turn on the smartphone s NFC function 2 Select Settings Device connection 1 Touch the switch to turn on the NFC function 2 Remove the headset from the charging case The headset turns on a...

Page 34: ... NFC function to connect the headset with the smartphone Remove the headset from the charging case to turn it on In the case the headset is already removed from the charging case press and hold the button on the headset for about 2 seconds or put on the headset Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one tou...

Page 35: ...d from the charging case the headset turns off automatically Place the headset into the charging case to turn off the power before that time 5 007 451 11 1 Copyright 2019 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the smartphone with the charging case Touch the smartphone to the N Mark on the charging case When you are wearing the headset you will hear the voice g...

Page 36: ...onnection switching However the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone When an NFC compatible smartphone is connected to the headset if the smartphone is touched by another NFC compatible Bluetooth headset or Bluetooth speaker the smartphone is disconnected from the headset and connected to the Bluetooth device Note Unlock the smart...

Page 37: ...1 Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information the headset enters pairing mode automatically if you remove the headset from the charging case In this case proceed to step 3 When you pair a second or subsequent device the headset has pairing information for oth...

Page 38: ...ct LE_WF H800 h ear If pairing is not established within 5 minutes pairing mode is canceled In this case set the headset into the charging case and start the operation again from step 1 Once Bluetooth devices are paired there is no need to pair them again except in the following cases Pairing information has been deleted after repair etc Touch the switch to turn on the Bluetooth function 3 Touch W...

Page 39: ...initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from...

Page 40: ...on the headset If the headset has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected from the left unit or from the right unit when you are wearing only the right unit Check the connection status on the iPhone If it is not connected proceed to step 4 3 Display the devices paired with the iPhone 4 Select Settings 1 Touch Bluetooth 2 Touch t...

Page 41: ...onnect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Rel...

Page 42: ...51 11 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device with the charging case again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth disconnected from the le...

Page 43: ...h device Refer to the operating instructions supplied with the Bluetooth device Put on the headset Put the unit with the left mark on your left ear and the unit with the right mark on your right ear The left unit has a tactile dot A Tactile dot 1 Connect the headset to a Bluetooth device 2 Operate the Bluetooth device to start playback and adjust the volume to a moderate level 3 Press the button o...

Page 44: ...not change the volume of music playback and vice versa You can also listen to music by removing and wearing only one unit from the charging case When the right unit is worn use the button on the right unit to play music In this case adjust the volume on the connected device When the left unit is worn operate the connected device to play music In this case you can adjust the volume with the button ...

Page 45: ...ack during playback Press the button quickly 3 times You can use the button on the left unit to perform the following operations Increase the volume Press the button on the left unit once during music playback to increase the volume by 1 step Decrease the volume Press and hold the button on the left unit during music playback to decrease the volume continuously Release the button at the desired vo...

Page 46: ...51 11 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device with the charging case again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth disconnected from the le...

Page 47: ...n you want to prioritize the sound quality select the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using t...

Page 48: ...s mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec However depending on the device to be connected with the headset you may need to set the device beforehand to listen to music i...

Page 49: ...P3 to almost as high a quality as that of High Resolution Audio and reproduces the clear high range sound that is often lost The DSEE HX function can be set up on the Sony Headphones Connect app and is only available when connected to the headset via Bluetooth connection Related Topic What you can do with Sony Headphones Connect app 5 007 451 11 1 Copyright 2019 Sony Corporation 49 ...

Page 50: ...m the headset You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 When you hear a ring tone press the button on the...

Page 51: ... are talking with only one unit you can talk with both units Note Depending on the smartphone or mobile phone when an incoming call arrives while you are listening to music playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset You...

Page 52: ...ed Hint Connect the headset to a smartphone or mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by pressi...

Page 53: ...eadset If you wear the other unit while you are talking with only one unit you can talk with both units Note Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sound...

Page 54: ...cancel an outgoing call Press and hold the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call You can use the button on either the left or right unit to perform the following operations When you are wearing only one unit of the headset operate the headset on the unit that is worn Press the button once to answer a call Press and...

Page 55: ...o answer a call During call Press the button once to finish a call Related Topic Using only one unit of the headset Receiving a call Making a call 5 007 451 11 1 Copyright 2019 Sony Corporation Some devices may not support this function 55 ...

Page 56: ...51 11 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device with the charging case again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetooth disconnected from the le...

Page 57: ...Sony Headphones Connect app and set the button on either the left or right unit as the Google Assistant button When using the Google Assistant for the first time open the Google Assistant app and tap the Finish headphones setup button on the Conversation View and follow the on screen instructions to complete initial settings for the Google Assistant For details on the Sony Headphones Connect app r...

Page 58: ... the left unit is set as the Google Assistant button in step 2 volume adjustment cannot be operated from the button on the headset If the button on the right unit is set as the Google Assistant button the music playback function cannot be operated from the button on the headset The Google Assistant feature and the Amazon Alexa feature cannot be assigned to the headset at the same time You can use ...

Page 59: ...connect the headset to the smartphone via Bluetooth connection 1 Open the Amazon Alexa app When you use Amazon Alexa for the first time you will need to login with your Amazon account and proceed to Step to set up your headset to the Amazon Alexa app If you have already set up Amazon Alexa before but have configured the button on the left unit of the headset to function other than Amazon Alexa ref...

Page 60: ...LE DEVICES the headset is not connected to the smartphone via Bluetooth connection Connect the headset to the smartphone via Bluetooth connection 3 On the Set up Alexa on your WF H800 h ear or Set up Alexa on your LE_WF H800 h ear screen touch CONTINUE 4 If the This will override the current voice assistant on this accessory screen appears touch CONTINUE 5 60 ...

Page 61: ...n for the initial settings is set as the Amazon Alexa button On the Setup Complete screen touch DONE 6 Press the button to which the Amazon Alexa feature is assigned to use Amazon Alexa Example When the Amazon Alexa feature is assigned to the button on the left unit A Microphones Press the button once to input a voice command Example What is the weather 4 61 ...

Page 62: ... device isn t connected or you need to open the Alexa App and try again is heard from the left unit or from the right unit when you are wearing only the right unit Note If the button on the left unit is set as the Amazon Alexa button volume adjustment cannot be operated from the button on the headset If the button on the right unit is set as the Amazon Alexa button the music playback function cann...

Page 63: ...ired For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Wear the headset and connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is in standby or...

Page 64: ...oid smartphone s Ok Google setting is on When using the voice assist function your voice will be heard from the headset through the headset s microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or application v...

Page 65: ...f the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Wear the headset and connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is using the Bluetooth connection and is in standby or playing music press and hold the button on the right unit for about 2 seconds Siri is activated 3 Make a request to Siri through the heads...

Page 66: ...ent sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Siri may not be activated depending on specifications of the smartphone or application version Siri does not work when connected to a device not compatible with the voice assist function 5 007 451 11 1 Copyright 2019 Sony Corporation 66 ...

Page 67: ...tion Changing the function of the button Turn off the headset Adjust the playback volume Play pause music skip to the beginning of the previous track or the current track during playback skip to the beginning of the next track Check the connection status and the settings of the headset Check the headset software version Headset software update Switch the voice guidance language Voice guidance on o...

Page 68: ...Connect app 5 007 451 11 1 Copyright 2019 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 68 ...

Page 69: ...tooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different control method...

Page 70: ... unit When the outside of the unit is dirty clean it by wiping with a soft dry cloth If the unit is particularly dirty soak a cloth in a dilute solution of neutral detergent and wring it well before wiping Do not use solvents such as thinner benzene or alcohol as they may damage the surface Do not use the headset near medical devices Radio waves can affect cardiac pacemakers and medical devices Do...

Page 71: ...the agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 19b Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of sit...

Page 72: ...oid and Google Play are trademarks of Google LLC Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries ...

Page 73: ...mers in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 007 451 11 1 Copyright 2019 Sony Corporation 73 ...

Page 74: ...by setting the headset into the charging case Charge the headset You may be able to resolve some issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest...

Page 75: ...re the battery is fully charged You cannot turn on the headset when the headset is placed and being charged in the charging case Remove the headset from the charging case to turn it on Related Topic Charging the headset Checking the remaining battery charge 5 007 451 11 1 Copyright 2019 Sony Corporation 75 ...

Page 76: ...the USB Type C cable is firmly connected to the charging case and the USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 5 007 451 11 1 Copyright 2019 So...

Page 77: ... WF H800 Charging time is too long Check that the charging case and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 5 007 451 11 1 Copyright 2019 Sony Corporation 77 ...

Page 78: ...erly connected to the USB port of the computer Check that the charging case and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 5 007 451 11 1 Copyright 2019 Sony Corporation 78 ...

Page 79: ... iPhone iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 007 451 11 1 Copyright 2019 Sony Corporation 79 ...

Page 80: ...w Check that the connected device is playing back Pair the headset and the Bluetooth device again When the Google Assistant feature is assigned to the headset and you want to use only one unit of the headset use the unit with the Google Assistant feature assigned When the Amazon Alexa feature is assigned to the headset and you want to use only one unit of the headset use the unit with the Amazon A...

Page 81: ...reo Headset h ear in 3 Truly Wireless WF H800 Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 5 007 451 11 1 Copyright 2019 Sony Corporation 81 ...

Page 82: ...buds come attached to the left and right units of the headset at the time of purchase If you feel that there is insufficient low frequency sound and a difference in volume between the left and right sides change the earbuds to another size to comfortably and snugly fit your left and right ears Related Topic Replacing the earbuds 5 007 451 11 1 Copyright 2019 Sony Corporation 82 ...

Page 83: ...P with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection If you connect a device with a built in radio or tuner to the headset broadcasts may not be received or the sensitivity may be reduced Move the headset away from the connected device and try again If the headset connects to the previously connected Bluetooth devic...

Page 84: ...gnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave interference may occur and...

Page 85: ...ress and hold the buttons on both the left and right units at the same time for about 7 seconds to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again...

Page 86: ...s turned on If the smartphone is in a case remove the case NFC reception sensitivity varies depending on the smartphone If the connection repeatedly fails connect disconnect by operating the smartphone You cannot establish a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging before establishing the one touch connection NFC Check that the con...

Page 87: ...nection In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair th...

Page 88: ...Help Guide Wireless Stereo Headset h ear in 3 Truly Wireless WF H800 Distorted sound Keep the headset away from a microwave oven wireless LAN device etc 5 007 451 11 1 Copyright 2019 Sony Corporation 88 ...

Page 89: ...e oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave in...

Page 90: ...ng information If the headset does not operate properly even if you reset the headset initialize the headset You cannot play music or make and receive calls when you are not wearing the headset Put on the headset to operate Related Topic Resetting the headset Initializing the headset to restore factory settings 5 007 451 11 1 Copyright 2019 Sony Corporation 90 ...

Page 91: ...of the Bluetooth device to make sure the sound is output from the headset during a call Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile While listening to music with the headset stop playback and press the button on either the left or right unit to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a ...

Page 92: ...Help Guide Wireless Stereo Headset h ear in 3 Truly Wireless WF H800 Low voice from callers Turn up the volume of the connected device 5 007 451 11 1 Copyright 2019 Sony Corporation 92 ...

Page 93: ... finger when the indicator red of the headset turns off after flashing Then press and hold the button on the right unit for about 20 seconds Release your finger when the indicator red of the headset turns off after flashing If the indicator blue on the headset flashes the headset may not have been reset properly because the headset moved in the charging case Perform the resetting operation again T...

Page 94: ...to the factory settings and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Note Check that the indicators red on both the left and right units light up before you press the buttons on both the left and right units o...

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