Sony DVS-7200, Product Manual

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SONY
DVS-7200 • Product Guide Appendix C. Sales and Service
••
107
Emergency Response System
Use Sony’s Emergency Response System for after-hours technical support.
1. Call (408) 435-8910
2. Using a touch-tone phone, select the desired primary category from the
four (4) menu selections, then the appropriate secondary category. If a
selection is not made from a touch-tone phone, the system will
terminate the call.
Menu 1:
Technical Assistance for Broadcast and Audio/Video
Production Products
1 Digital Video or Type C Recorders
2 Betacam ® or Umatic ® Products
3 Video Editors or Switchers
4 Library Management System ™ or Betacart ® Systems
5 Professional Audio
6 Camera or Monitor Products
7 High Definition Video Systems
8 Repeat Primary Menu Selections
Menu 2:
Technical Assistance for Other Business and Professional
Products
1 Videoconferencing Systems
2 Jumbotron
®
Systems
3 Medical Systems
4 Repeat Primary Menu Selections
Menu 3:
Emergency Parts System
Menu 4: Repeat Primary Menu Selections
3. When prompted, leave your name, company, a telephone number
where you can be reached, model number, and a brief description of
the problem. A Sony product specialist will return your call within 60
minutes.