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Troubleshooting
Cannot delete an image.
•
Cancel the protection (page 65).
Computer OS compatibility with camera is unknown.
•
Check “Recommended computer environment” on page 90 for Windows, and page 102 for
Macintosh.
“Memory Stick PRO Duo” is not recognized by a computer with a “Memory
Stick” slot.
•
Check that the computer and the Memory Stick Reader/Writer support “Memory Stick PRO
Duo”. Users of computers and Memory Stick Readers/Writers made by manufacturers other
than Sony should contact those manufacturers.
•
If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (pages 94
and 102). The computer recognizes the “Memory Stick PRO Duo”.
Your computer does not recognize the camera.
•
Turn on the camera.
•
When the battery level is low, insert the charged battery pack or use the AC adaptor (not
supplied) (page 94).
•
Set [USB Connect] to [Mass Storage] (page 76).
•
Use the USB cable (supplied) (page 94).
•
Disconnect the USB cable from both the computer and the multi-output stand, and connect it
again firmly.
•
Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
•
Connect the multi-output stand directly to your computer without passing through a USB hub
or other device (page 94).
Cannot copy images.
•
Connect the camera and your computer correctly making a USB connection (page 94).
•
Follow the designated copy procedure for your OS (pages 95 and 102).
•
When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not
be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by
the camera (page 70).
Deleting
Computers
