XBR-65X950B 5
SECTION 2 - TROUBLESHOOTING
TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1. Confirm the symptom from the customer.
Red Dot: (Primary) Most likely defective part.
2. Select that symptom from the chart.
Blue Triangle: (Secondary) Possible defective part.
3. Bring the primary component listed for that symptom.
5. Chart Color Code.
No
Power
Remote
Audio Skype
Smart
Core
2X 3X 4X 5X 6X 7X 8X 9X
No White
Power
LED
Steady
lines or
dots
No Video
One of
Inputs
No Video
All Inputs
No Remote
Wireless
can't
connect
Bluetooth
can't
connect
No
Audio
No LED
(IR RC)
MAIN BOARD
▲
▲ ▲
▲
▲
▲
▲
▲
▲
▲
▲
TUNER BOARD
▲
▲
▲
▲
▲
K BOARD
▲
POWER SUPPLY
▲
▲
H BOARD
SPEAKER
▲
CAMERA MODULE
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
MIC MODULE
WIFI
Problem
POWER
POWER
AUDIO
LOCAL I2C
4K
UNIQUE
(ROGUE/
SCORPIO
4K FRC)
LD
TCON
BACK-
LIGHT
TEMP
SOFT-
WARE
4. Follow the associated flowcharts in the Training Manual to isolate the board.
Board Reference
Symptoms - Shutdown. Power LED blinking
red diagnostics sequences
Video
Network
*NOTE:
REFER TO LCD PANELS SERVICE MANUAL IN REFERENCE LIBRARY DATABASE
FOR CORRECT REPLACEMENT PARTS BASED ON SERIAL NUMBER.
Can’t
work
BT MODULE
LD BOARD
LVDS FFC
TCON
LCD PANEL
To access the most recent version of the Triage documents for the models listed in this manual, login into the Sony Authorized Service Portal
at
http://www.sony.com/asp
.
