Sony Ericsson Z710c, User Manual, Page: 85 / 99

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85 Troubleshooting
I cannot turn on the phone
Possible cause : The battery is
discharged.
Solution : Recharge the battery
%
4 Battery .
Solution : Turn the phone on with the
charger attached. If the phone starts,
restart the phone with no charger
attached.
I cannot charge the phone or battery
capacity is low
Possible cause : The charger is not
properly connected to the phone.
Solution : Make sure that the charger
connector clicks properly into place
when connected
%
4 Battery .
Possible cause : The battery
connection is poor.
Solution : Remove the battery and
clean the connectors. You can use one
of the following lightly soaked in
alcohol; a soft brush, a cloth or a
cotton bud. Make sure that the battery
is completely dry before you put it
back. Check that the battery
connectors in the phone are not
damaged.
Possible cause : The battery is worn
out and needs to be replaced.
Solution : Try another battery and
charger for the same phone model, or
visit your retailer and ask them to
verify if the battery and charger are
working properly.
Solution : Make sure the battery is
inserted correctly
%
5 SIM card and
battery .
I cannot use SMS/text messages on
my phone
Possible cause : Settings are missing
or incorrect.
Solution : Contact your network
operator to find out the correct SMS
service center setting
%
38 Text
messaging (SMS) .
I cannot use MMS/picture messages
on my phone
Possible cause : Your subscription
does not include data capability.
Solution : Please contact your network
operator.
Possible cause : Settings are missing
or incorrect.
Solution :
%
6 Help in your phone or go
to www.sonyericsson.com/cn , choose
your phone model, then choose
Phone setup – MMS and follow the
instructions
%
65 Settings .