Sony Ericsson W550, User Manual

Page: 74 / 87

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74
Troubleshooting
Error messages
Insert SIM
Possible cause : There is no SIM card in the phone
or you may have inserted it incorrectly.
Solution : Insert a SIM card
%
5 To insert SIM card
and battery .
Possible cause : The SIM card connectors need
cleaning.
Solution : Remove the SIM card and clean it.
Also check that the card is not damaged in
a way that may prevent connection to the phone
connectors. In that case, contact your network
operator for a new SIM card.
Insert correct SIM card
Possible cause : The phone is set to work only
with certain SIM cards.
Solution : Check if you are using the correct
operator SIM card for your phone.
Wrong PIN
/
Wrong PIN2
Possible cause : You have entered your PIN
or PIN2 incorrectly.
Solution : Enter the correct PIN or PIN2
}
Yes
%
68 SIM card lock .
PIN blocked
/
PIN2 blocked
Possible cause : You have entered your PIN
or PIN2 code incorrectly three times in a row.
Solution : To unblock
%
68 SIM card lock.
Codes do not match
Possible cause : The two codes that you have
entered do not match.
Solution : When you want to change a security
code (for example your PIN) you have to confirm
the new code by entering exactly the same code
again.
%
68 SIM card lock.
No netw. coverage
Possible cause : Your phone is not receiving any
radio signal, or the received signal is too weak.
Solution : Contact your network operator and make
sure that the network has coverage where you are.
If so, try to do a new search.
Possible cause : The SIM card is not working
properly.
Solution : Insert your SIM card in another phone.
If you still get the same or a similar message,
please contact your network operator.
Possible cause : The phone is not working properly.
Solution : Insert your SIM card in another phone.
If this works, it is probably the phone
that is causing the problem. Please contact
the nearest Sony Ericsson service location.