36
Troubleshooting
You can correct most problems yourself. For more support
go to
, see the
Important
information guide
or contact your network operator.
To reset the phone
1
Remove the battery cover and battery.
2
Put the battery and cover back in place and turn on the
phone.
To perform a master reset
1
>
2
Select
to delete your changes to settings
to delete your changes to settings, all contacts,
messages, personal data and content.
3
Select
To unblock the SIM card
1
When
PIN blocked. Enter PUK provided by your operator.
is displayed, enter your PUK and select
.
2
Enter a new four-to-eight-digit PIN and select
3
Re-enter the new PIN to confirm and select
.
Remove the SIM card before handing your phone in for
repair.
Your PUK (Personal Unblocking Key) and PIN code are
supplied by your network operator.
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