68
Troubleshooting
Solution:
Try another battery and
charger for the same phone model,
or visit your retailer and ask them
to verify if the battery and charger
are working properly.
The phone turns itself off
Possible cause:
The
button has
been pushed unintentionally.
Solution:
Turn on the automatic key
lock, or lock the keypad manually
%
66 Keypad lock
.
Possible cause:
The battery
connection is bad.
Solution:
Make sure the battery
is inserted correctly
%
5 To insert
SmartChip and battery
.
I cannot use SMS/text messages
on my phone
Possible cause:
Settings are missing
or incorrect.
Solution:
Contact your network
operator to find out the correct SMS
service center setting
%
31 Text
messaging (SMS)
.
I cannot use MMS/picture messages
on my phone
Possible cause:
Your subscription
does not include data capability.
Solution:
Please contact your network
operator.
Possible cause:
Settings are missing
or incorrect.
Solution:
Go to
www.SonyEricsson.com/support
,
choose your phone model, then
choose “Phone setup – MMS” under
Software and setup and follow
the instructions
%
53 Settings
.
I cannot use the Internet
Possible cause:
Your subscription
does not include data capability.
Solution:
Please contact your network
operator.
Possible cause:
Internet settings
are missing or incorrect.
Solution:
Go to
www.SonyEricsson.com/support
,
choose your phone model, then
choose “Phone setup – WAP” under
Software and setup and follow
the instructions
%
53 Settings
.
The phone cannot be detected by
other users via Bluetooth™ wireless
technology
Possible cause:
You have not turned
the Bluetooth™ function on.
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