© sonoro audio GmbH 2018
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14. Troubleshooting
Malfunctions can occur with any electrical equipment. This is not necessarily due to an
EASY defect. As such, you should check the following table to see if you can eliminate
the problem by yourself.
Malfunction
Possible cause
Solution
The device does not
switch on.
Power adapter is not
properly connected.
Connect the power
adapter properly.
Batteries are empty.
Exchange new batteries.
Batteries are inserted in
wrong polarity.
Insert the batteries in
correct polarity.
No response from EASY.
There is an error in
EASY.
Disconnect and reconnect
the power plug. Then turn
EASY on again.
No sound or poor sound. Sound is turned off.
Adjust the volume.
Volume is set to
minimum.
Increase the volume.
EASY is not set to the
correct playback mode.
Select another playback
mode.
FM/DAB reception is
poor.
Extend/adjust the FM/
DAB antenna.
There is radio
interference.
Keep EASY away from
other electronic devices.
No or faulty Bluetooth
connection.
Interference caused by
other radio transmitter
or devices.
Increase the distance
between the EASY and the
other electronic devices.
