Sonics 830-00905, Operation Manual, Page: 16 / 16

14
R
EV
. 12-21
W
ARRANTY
P
OLICY
This chiller is covered under a two-year parts and labor warranty from the date of shipment, assuming
proper use and maintenance of the unit. All warranty work shall be performed at Sonics’ facility, located
in Newtown, CT, USA and requires pre-authorization by Sonics. Malfunctioning products should be
returned after receiving an RMA. Sonics will determine if the problem is covered under the warranty.
Warranty Coverage:
Products with defects in components or manufacturing which are reported to Sonics before the end of the
warranty period will be repaired or replaced at no cost (see below for reporting requirements). The
warranty period begins on the date the product was initially shipped from Sonics.
Excluded from Warranty:
Excluded from warranty is any damage caused to the product occurring during, but not limited to, such
events as shipment, installation, storage, or usage occurring during a situation specifically cautioned
against or noted in the product manual.
Specific situations, which invalidate the warranty, include (but are not limited to):

Removing the serial number label.

Any disassembly (partial or complete) of the product.

Changing any components of the product.

Subjecting the product to temperatures below the freezing point of the coolant used.

Subjecting any product to temperature, voltage, current, or pressure (internal or external) greater than
that specified in the product manual.

Any actions prohibited in the "Caution" section of the product manual.
Returned Goods Procedure and Reporting Requirements
Before a failed product is returned to the factory, a Return Materials Authorization (RMA) number must
be obtained from Customer Service at 203-270-4600. The date the RMA is requested will be the reporting
date noted and relevant to the warranty. Products, which have received an RMA, must be received at
Sonics’ factory, within 30 days or the reporting date will be moved ahead 30 days and a new 30-day
waiting period will begin. Customers shall pay shipping cost of returning any unit to Sonics and Sonics
shall pay shipping cost of returning any unit repaired under warranty to the customer.
All out of warranty returned goods will require an evaluation purchase order prior to receipt at Sonics.