9
7
TROUBLESHOOTING
Problem
Possible cause
Solution
Indicator LED does
not turn green
after connecting
EXPRESS
link
3
to the
USB port
EXPRESS
link
3
is not
properly connected
to the computer
Check the cable
connections at the
USB port and at the
EXPRESS
link
3
and
ensure they are
connected properly
Indicator LED does
not turn green
after connecting
EXPRESS
link
3
to the
USB port
EXPRESS
link
3
drivers have not been
installed properly.
The EXPRESS
link
3
drivers are delivered
and installed with
your fitting module.
Either you are using
an incompatible
fitting module or your
fitting module is not
properly installed
Check the installation
of your fitting
module. If the
problem persists,
uninstall and re-install
your fitting module
No connection to the
hearing instrument
The connected
hearing instrument(s)
is (are) not supported
by EXPRESS
link
3
Please refer to the
list of supported
products included
in the installation
guide of your fitting
software
