SOLZAIMA Douro 12, Instruction Manual, Page: 80 / 106

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case of professional, or industrial, or intensive use of the products - Solzaima means
by professional, industrial or intensive use of all products installed in industrial spaces ,
commercial, or whose use exceeds 1500 hours per calendar year;
3.2 A functional test of the product must be performed before finishing the
installation (plaster, masonry, coatings, paintings, among others);
3.3 No equipment can be replaced after the 1st Burn without the express
authorization of the producer;
3.4 Any product must be repaired on the site of installation without causing
serious inconvenience to the parties, save, if this proves impossible, or
disproportionate;
3.5 In order to exercise its rights, and provided that the term indicated in 3.1 is
not exceeded, the Buyer must report in writing to Solzaima, S.A., the lack of
conformity of the Product within a maximum period of:
3.5.1 60 (sixty) days after the date on which it has detected it in the case
of domestic use of the product;
3.5.2 Thirty (30) days from the date of its detection, in the case of
professional use of the Product.
3.6 In the pellet range equipments, the commissioning service is required to
activate the waranty. It must be registered up to 3 months after the date of invoice, or,
100 hours of work of the product (whichever occurs first);
3.7 During the Warranty period referred to in paragraph 3.1 (and for this to
remain valid), repairs to the Product must be performed exclusively by the Official
Technical Services of the Brand. All services provided under this Guarantee will be
performed Monday through Friday within the working time and calendar legally
established in each region.
3.8 All requests for assistance must be submitted to the Solzaima, S.A. Customer
support service, by means of a proper form present on the Website
www.solzaima.co.uk, or, e-mail: support.cliente@solzaima.pt. At the time of the
technical assistance to the Product, the Buyer must present, as proof of the Product