12
13
Troubleshooting
Operation in case of emergency
In the event of an emergency you should:
•
Switch off all rangehood controls
•
Switch off the rangehood off at the power outlet and immediately unplug
•
Please contact the Residentia Group Support Team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the table below. There is also a
self-help section online at http://www.residentiagroup.com.au
IMPORTANT!
If your appliance appears to be operating incorrectly, then you should disconnect it from your electrical supply and
then contact the Residentia Group Support team on 1300 11 HELP (4357).
WARNING!
Do not attempt to repair the rangehood yourself.
Please note that if an engineer is asked to attend whilst the product is under warranty and finds that the problem is
not the result of an appliance fault, then you may be liable for the cost of the call out charge.
The appliance must be accessible for the engineer to perform any necessary repair. If your appliance is installed in
such a way that an engineer is concerned that the damage will be caused to the appliance or your kitchen, then they
will not complete a repair. This includes situations where the rangehood has been tiled or sealed in with a sealant.
Please refer to the conditions that appear on the warranty card at the rear of this user manual.
FAULT
CAUSE
SOLUTION
Light works but the motor does not
The blades are blocked.
Contact the Residentia Group
Support Team on 1300 11 HELP (4357).
The capacitor is damaged.
Contact the Residentia Group
Support Team on 1300 11 HELP (4357)
to replace the capacitor.
The motor is damaged.
Contact the Residentia Group
Support Team on 1300 11 HELP (4357)
to replace the motor.
The internal wiring of motor is
disconnected or damaged. An
unpleasant smell may be present.
Both light and motor do not work
The internal wiring of motor is
disconnected or damaged. An
unpleasant smell may be present.
Contact the Residentia Group
Support Team on 1300 11 HELP (4357)
to replace the motor.
The light is damaged.
Light will need replacing.
Power cord may be loose
Contact the Residentia Group
Support Team on 1300 11 HELP (4357)
for the technician to reconnect wires
as per electric diagram.
FAULT
CAUSE
SOLUTION
There is oil leakage
Outlet and the air ventilation
entrance is not tightly sealed.
Contact the Residentia Group
Support Team on 1300 11 HELP (4357)
to send out a technician.
Leakage from the connection of
U-shaped section and cover.
Vibration
Blades can cause vibration if
damaged
The motor is not tightly fastened
The rangehood is not tightly fixed
Insufficient suction
The distance between the rangehood
and cooktop is too large
Either close some doors or windows
or the rangehood is installed in a not
appropriate place
Too much ventilation from open
doors or windows
The rangehood inclines
The fixing screws are not tight
enough
Tighten the fixing screw and make it
horizontal.
The hanging screws screws are not
tight enough
Tighten the hanging screw and make
it horizontal.