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Warranty Information

WARRANTY TERMS & CONDITIONS

UNDERMOUNT RANGEHOOD

This document sets out the terms and conditions of the
product warranties for Residentia Group Appliances. It is
an important document. Please keep it with your proof of
purchase documents in a safe place for future reference
should you require service for your Appliance.

IN THIS WARRANTY

(a) ‘acceptable quality’ as referred to in clause 10 of this

warranty has the same meaning referred to in the
ACL;

(b) ‘ACL’ means Trade Practices Amendment (Australian

Consumer Law) Act (No.2) 2010;

purchased by you accompanied by this document;

(d) ‘ASR’ means Residentia Group authorised service

representative;

(e) ‘Residentia Group’ means Residentia Group Pty Ltd

of 165 Barkly Ave, Burnley VIC 3121, ACN 600 546 656
in respect of Appliances purchased in Australia;

(f ) ‘major failure’ as referred to in clause 10 of this

warranty has the same meaning referred to in the
ACL and includes a situation when an Appliance
cannot be repaired or it is uneconomic for Residentia
Group, at its discretion, to repair an Appliance
during the Warranty Period;

(g) ‘Warranty Period’ means:

(i)

where the Appliance is used for personal,
domestic or household use (i.e. normal
single family use) as set out in the instruction
manual, the Appliance is warranted against
manufacturing defects for 24 months, following
the date of original purchase of the Appliance;

(h) ‘you’ means the purchaser of the Appliance not

having purchased the Appliance for re-sale, and
‘your’ has a corresponding meaning.

This warranty only applies to Appliances purchased
and used in Australia and is in addition to (and does
not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia.

During the Warranty Period Residentia Group or
its ASR will, at no extra charge if your Appliance
is readily accessible for service, without special
equipment and subject to these terms and
conditions, repair or replace any parts which it
considers to be defective. Residentia Group or its
ASR may use remanufactured parts to repair your
Appliance. You agree that any replaced Appliances
or parts become the property of Residentia Group.
This warranty does not apply to light globes,
batteries, filters or similar perishable parts.

Parts and Appliances not supplied by Residentia
Group are not covered by this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.

The Australian Consumer Law requires
the inclusion of the following statement
with this warranty:

You will bear the cost of transportation, travel and
delivery of the Appliance to and from Residentia
Group or its ASR. If you reside outside of the service
area, you will bear the cost of:

(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and

from Residentia Group or its ASR, in all instances,
unless the Appliance is transported by Residentia
Group or its ASR, the Appliance is transported at
the owner’s cost and risk while in transit to and from
Residentia Group or its ASR.

Proof of purchase is required before you can make a
claim under this warranty.

You may not make a claim under this warranty
unless the defect claimed is due to faulty or
defective parts or workmanship. Residentia Group is
not liable in the following situations (which are not
exhaustive):

(a) the Appliance is damaged by:

(i)

accident

(ii) misuse or abuse, including failure to properly

maintain or service

(iii) normal wear and tear

(iv) power surges, electrical storm damage or

incorrect power supply

(v) incomplete or improper installation

(vi) incorrect, improper or inappropriate operation

(vii) insect or vermin infestation

(viii) failure to comply with any additional

instructions supplied with the Appliance;

(b) the Appliance is modified without authority from

Residentia Group in writing;

been removed or defaced;

(d) the Appliance was serviced or repaired by anyone

other than Residentia Group, an authorised repairer
or ASR.

This warranty, the contract to which it relates and
the relationship between you and Residentia Group
are governed by the law applicable where the
Appliance was purchased.

To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than as
contained in this document) including liability for
any loss or damage whether direct or indirect arising
from your purchase, use or non use of the Appliance.

10. For Appliances and services provided by Residentia

Group in Australia, the Appliances come with a
guarantee by Residentia Group that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a
major failure and for compensation for any other
reasonably foreseeable loss or damage. You are
also entitled to have the Appliance repaired or
replaced if the Appliance fails to be of acceptable
quality and the failure does not amount to a major
failure. The benefits to you given by this warranty
are in addition to your other rights and remedies
under a law in relation to the Appliances or services
to which the warranty relates.

11.

At all times during the Warranty Period, Residentia
Group shall, at its discretion, determine whether
repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to
it.

12. To enquire about claiming under this warranty,

please follow these steps:

(a) carefully check the operating instructions, user

manual and the terms of this warranty;

(b) have the model and serial number of the Appliance

available;

(d) telephone the numbers shown below.
13. You accept that if you make a warranty claim,

Residentia Group and its ASR may exchange
information in relation to you to enable Residentia
Group to meet its obligations under this warranty.

IMPORTANT

Before calling for service, please ensure that the steps in
point 12 have been followed.

Telephone contacts

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