STRCOM Fused String Combiners
Installation and Operation Manual
DOC-020040 rev 4.4
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All warranties are null and void if full payment for products and associated shipping are not received in full and in a
timely manner by Solectria Renewables.
Please contact Solectria Renewables Customer Service for further details on other products.
What will Solectria Renewables do?
Solectria Renewables will, at its option, repair or replace the defective product free of charge, provided that you notify
Solectria Renewables of the product defect within the Warranty Period for your product, and provided that Solectria
Renewables, through inspection, establishes the existence of such a defect and that it is covered by the Limited
Warranty.
Solectria Renewables will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Solectria Renewables reserves the right to use parts or products of original or improved design
in the repair or replacement. All replaced products and all parts removed from repaired products become the property
of Solectria Renewables.
Solectria Renewables will attempt to repair the unit within a reasonable time period (there is no reimbursement for lost
energy production.)
Solectria Renewables covers both parts and labor necessary to repair the product, and return shipment to the customer
via a Solectria Renewables-selected non-expedited surface freight within the contiguous United States and Canada.
Alaska and Hawaii and Rest Of The World are excluded. Contact Solectria Renewables customer service for details on
freight policy for return shipments outside of the contiguous United States and Canada.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your distributor or dealer/installer. If you are
unable to contact your distributor or dealer/installer, or the distributor or dealer/installer is unable to provide service,
contact Solectria Renewables directly at the number listed on the website in the customer service section for your
product.
Solectria Renewables may send personnel to a jobsite or contract with an area technician, installer or other authorized,
trained service personnel to service/replace components.
Direct returns may be performed according to the Solectria Renewables Return Material Authorization Policy. Call
for details.
In any warranty claim, dated proof of purchase must accompany the product and the product must not have been
disassembled or modified without prior written authorization by Solectria Renewables.
Proof of purchase may be in any one of the following forms:
- The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
- The dated distributor or dealer/installer invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty.
Solectria Renewables provides trouble-shooting service Monday-Friday, 9am-6pm EST. Once a problem is identified,
necessary replacement component(s) will be dispatched within 1-2 days to the jobsite or the designated service
personnel's address or will be brought to the site by Solectria Renewables’ personnel.
What does the Solectria Renewables warranty not cover?
Solectria Renewables Limited Warranties do not cover normal wear and tear of the product or costs related to the
removal, installation, or troubleshooting of the customer's electrical systems. These warranties do not apply to and
Solectria Renewables will not be responsible
for any defect in or damage to:
a) The product, if it has been misused, neglected, improperly installed, physically damaged or altered, either internally
or externally, or damaged from improper use or use in an unsuitable environment;
b) The product, if it has been subjected to fire, water, generalized corrosion, biological infestations, acts of God or
input voltage that creates operating conditions beyond the maximum or minimum limits listed in the Solectria
Renewables product specifications including high input voltage from generators and lightning strikes;
