Installation and Operation Manual (Rev E)
SGI Series Inverters
DOCR-060371
40
products of original or improved design in the repair or replacement of the product. All
replaced products and all parts removed from repaired products become the property of
Solectria Renewables. Solectria Renewables will attempt to repair the unit within a reasonable
time period. No provision will be made for reimbursement of lost energy production.
For three-phase inverters 10kW and higher:
Solectria Renewables covers parts, travel and labor necessary to repair the product and
shipment of parts to and from the customer via a Solectria Renewables-selected non-expedited
surface freight within the contiguous United States, Canada and Mexico. For Alaska, Hawaii and
all other installation locations Solectria Renewables will supply necessary parts as needed for
warranty repairs; however, travel is not included. Contact Solectria Renewables Customer
Service for details on the freight policy for return shipments outside of the contiguous United
States, Canada and Mexico.
For single-phase inverters 7.5kW and lower:
Solectria Renewables covers replacement inverters or parts necessary to repair the product and
shipments of parts to and from the customer via a Solectria Renewables-selected non-
expedited surface freight within the contiguous United States, Canada and Mexico. For Alaska,
Hawaii and all other installation locations Solectria Renewables will cover the cost of return
shipment of product one way from the customer. The warranty does not include customs fees,
broker fees or other taxes that may be imposed by the government agency. Contact Solectria
Renewables customer service for details on the freight policy for return shipments outside of
the contiguous United States, Canada and Mexico.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your distributor or dealer
/ installer. If you are unable to contact your distributor or dealer / installer, or the distributor or
dealer / installer is unable to provide service, contact Solectria Renewables directly at the
number listed on the website in the customer service section for your product.
Solectria Renewables may send personnel to a jobsite or contract with an area technician,
installer or other authorized, trained service personnel to service / replace components.
Reimbursement for contracted services: Solectria Renewables will submit a purchase order to
the designated service personnel before work is performed. This purchase order will cover time
expected for the required service and most likely an allocation for travel time.
Direct returns may be performed according to the Solectria Renewables Return Material
Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product
must not have been disassembled or modified without prior written authorization by Solectria
Renewables.
