Installation and Operation Manual (Rev B)
PVI 10KW, 13KW, 15KW
23
DOCR-060011
What will Solectria Renewables do?
Solectria Renewables will, at its sole option, repair or replace the defective product free of
charge, provided that Solectria Renewables is notified of the product defect within the
Warranty Period for the product, and provided that Solectria Renewables, through inspection,
establishes the existence of such a defect and that it is covered by the Limited Warranty.
Solectria Renewables will, at its sole option, use new and / or reconditioned parts in performing
warranty repair and/or replacements. Solectria Renewables reserves the right to use parts or
products of original or improved design in the repair or replacement of the product. All
replaced products and all parts removed from repaired products become the property of
Solectria Renewables. Solectria Renewables will attempt to repair the unit within a reasonable
time period. No provision will be made for reimbursement of lost energy production.
For three-phase inverters 10kW and higher:
Solectria Renewables covers parts, travel and labor necessary to repair the product and
shipment of parts to and from the customer via a Solectria Renewables-selected non-expedited
surface freight within the contiguous United States, Canada and Mexico. For Alaska, Hawaii and
all other installation locations Solectria Renewables will supply necessary parts as needed for
warranty repairs; however, travel is not included. Contact Solectria Renewables customer
service for details on the freight policy for return shipments outside of the contiguous United
States, Canada and Mexico.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your distributor or dealer
/ installer. If you are unable to contact your distributor or dealer / installer, or the distributor or
dealer / installer is unable to provide service, contact Solectria Renewables directly at the
number listed on the website in the customer service section for your product.
Solectria Renewables may send personnel to a jobsite or contract with an area technician,
installer or other authorized, trained service personnel to service / replace components.
Reimbursement for contracted services: Solectria Renewables will submit a purchase order to
the designated service personnel before work is performed. This purchase order will cover time
expected for the required service and most likely an allocation for travel time.
Direct returns may be performed according to the Solectria Renewables Return Material
Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product
must not have been disassembled or modified without prior written authorization by Solectria
Renewables.
